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All reviews the mexican restaurant the club lounge cinco de mayo rainbow street special thanks deluxe room shawarma the entire staff outdoor pool business trip fitness center guest relations home away from home an upgrade excellent hotel breakfast buffet dead sea
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Reviewed 26 June 2018 via mobile

For success people appreciate what it means, and creativity people harvest it, so appreciate your hard work, thank you, this hotel is more wonderful than I imagined a great service wonderful, we have to appreciate Mr. Abdullah Zaki housekeeping .. Valk us all praise and appreciation.

Stayed: June 2018, travelled with family
Thank EvenA65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bassam A, General Manager at InterContinental Jordan, responded to this reviewResponded 28 June 2018

Dear Even A ,

Let me take this opportunity to thank you for choosing to stay our property and for taking the time to share your comments with us. Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations, in every way.

We are thrilled to see that your experience is reflecting our actions and we are heading into the right direction. Your comments regarding our Success and creativity are a delight to read and to be specific , your kind words regarding our colleagues Abdallah is something we take pride in and we will make sure to communicate your praise to the entire team.

We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to make your stay most enjoyable and memorable once again.

Respectfully,

Bassam Abu Hassan
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

We spent 2 nights in this 5* and probably the best hotel in Jordan. Hotel itself looks like a fortress: high building with thick walls and security gate like in airport. Hotel staff was very polite, we felt total Arabian hospitality. We had a serious problem: the travel agency had canceled our prepaid booking by mistake. It took time but all issues were solved very correctly.
Room itself was nothing special. Maybe you have to book luxury room or suite. Our rooms were very modest, with 2 twin beds and medium-display-TV. Unfortunately no balconies, but this is typical in this city.
Breakfast restaurant is large and crowded, but choice of dishes is wide and satisfying. For the dinner you have to choose one of different restaurants. First evening we visited Mexican and on second evening Lebanese restaurant. Both were OK, but Lebanese was very expensive. Beer and alcohol beverages are also very expensive. I thought that this is because we are in Arabic country with the strong restrictions, but after we visited liquor store and price of beer was the same like in Europe: €1-2.
They have inside and outside pools, but you have to leave the pool area before the dinner cause there are wedding parties every night.

  • Stayed: May 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank tiiterr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bassam A, General Manager at InterContinental Jordan, responded to this reviewResponded 28 June 2018

Dear tiiterr ,

Thank you for contacting InterContinental Jordan regarding your experience during your recent stay, I greatly appreciate you taking the time to bring this matter to my attention and apologize for any shortcomings you may have experienced due to inconvenience.

It is our goal to consistently provide superior service and accommodations and your comments are very important to us.The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I appreciate the candid feedback we receive and welcome any opportunity to improve.

Once again, we appreciate you taking the time to share your comments with us
We look forward to welcome you in the future

Respectfully,

Bassam Abu Hassan
Hotel Manager

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Reviewed 25 June 2018 via mobile

Just had a great dinner and drinks at Cinco de Mayo restaurant at the Intercontinental In Amman. The brisket tacos and churos to die for...thanks to the great staff- Fareed, Maher, Silme, Abed and Ruba!

Stayed: June 2018, travelled with family
Thank fisherjjjjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bassam A, General Manager at InterContinental Jordan, responded to this reviewResponded 28 June 2018

Dear fisherjjjjj ,

Thank you for your continuous support for our InterContinental Jordan hotel and for sharing your review here online.

We greatly appreciate your positive comments about our hotel and our Cinco De mayo Restaurant which I will be delighted to share with the management team and colleagues.

Thank you for your recommendation and for your kind words about our team, we look forward to having the opportunity to welcome you back in the near future.

Respectfully,

Bassam Abu Hassan
Hotel Manager

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Reviewed 22 June 2018

Very good rooms and facility considering the age of this hotel. The stuff are exceptional with an excellent level of service.I booked a club suite but not located in the club floor and quite small for a suit. The checkin was easy and the staff was great. The bath amenities, robe, slippers, welcome basket of fruit, wine and water helped make me feel welcome and comfortable. Breakfast was available in the club but I opted for the main dining room. Lots of variety in food selection and fresh fruits were amazing.

Room Tip: swimming view is the best view
  • Stayed: June 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Spark300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bassam A, General Manager at InterContinental Jordan, responded to this reviewResponded 23 June 2018

Dear Spark300,

Greetings from InterContinental Jordan.Thank you so much for taking the time to share your comments with us and letting us know about your experience at our hotel.

I am very happy to read the comments about your stay with us. And i'm glad yo know that our hotel was convenient to your needs.
Your praise regarding your visit is a good motivator to know that our guests leave the hotel with a positive experience and look forward to coming back.

Hope we have the opportunity to welcome you back once again at InterContinental Jordan.

Respectfully,

Bassam Abu Hassan
Hotel Manager

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Reviewed 21 June 2018

We had a very nice stay at this hotel. Rooms were very modern, clean, and large. The bathroom was very large and modern, with a bath and separate shower. Staff was friendly and helpful. We appreciated the security as well. The hotel is too far to walk to the city center, but taxis are everywhere and very cheap. Overall we had a great stay.

  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Rooms
Thank Natalie1126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bassam A, General Manager at InterContinental Jordan, responded to this reviewResponded 23 June 2018

Dear Natalie1126,

Greeting from InterContinental Jordan Hotel and Family

Thank you so much for your positive review of our property. We love seeing positive ratings from happy guests like your good self.
We are also so happy knowing that you loved our Hotel`s service and facilities.

We are honored to welcome you back again anytime. Please consider InterContinental Jordan Hotel to be your home away from home.

Respectfully,

Bassam Abu Hassan
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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