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“Lost it's standing vs. other Amman hotels”

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Sheraton Amman Al Nabil Hotel
Ranked #14 of 144 Hotels in Amman
Certificate of Excellence
washington, dc
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Lost it's standing vs. other Amman hotels”
Reviewed 22 February 2014

I travel to Amman quite a lot for work and often my colleagues opt for other hotels (Four Seasons, Inter, Hilton) but being the team lead, I have coerced them to stay at the Sheraton because it was one of the only hotels where I did not leave with a sinus infection due to the smokey lobby, halls and rooms. However, now the Sheraton is just as bad. I immediately got allergies from the smokiness of the hotel. I even had to sleep with the windows open. Also, the first room I was given was filthy. The sink had hair and dirt on the top ring of the sink. It was disgusting. However, I must say that the level of professionalism, English and attentiveness of all staff (front, housekeeping, room service, restaurant, etc.) has improved 100% since my last stay. However, between waking up stuffed up from the smoke coming from the ventilation system and given I hold meeting in the lobby lounge the smoke during my last stay is making me seriously reconsider staying here next time I'm in Amman.

Room Tip: Ask for a room on the other side of the street
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RazzyRoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, 25 February 2014
Dear bluerose,
Thank you for your time spent in writing about your experience with us on the Trip Advisor. We are glad to read that the staff professionalism, English and attentiveness has developed 100% to your satisfaction.
Your feedback about the cleanliness of your room is appreciated and was shared with the Department Head concerned for a thorough check and follow up. Moreover, your comment about the smoking areas is understandable, for that matter, allow me please to inform you that 23% only of our total guestrooms are designated as smoking rooms, and all hotel outlets have a designated non-smoking and smoking area respectively.
Please come back again as we promise we can do a lot better than what you have encountered.
Thank you,
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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521 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Amman, Jordan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 February 2014

I like the hotel very much , location is great and the food was delicious. Rooms were clean and beautiful,
The staff were friendly.
thanks for the best service , I would advise my friends to visit the hotel

  • Stayed March 2013, travelled with family
    • Service
Helpful?
Thank Yasser h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, 17 February 2014
Dear Yasser h,
Thank you very much for your best review posted on the Trip Advisor. All of us are thankful for your great words.
Please come back soon, we are waiting for you.
Best,
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 February 2014

The hotel has a very good location, everything is reachable within few minutes by taxi. The hotel is nice, clean and most of the staff is very friendly. The check-in was not 5* like though. The receptionist was not really welcoming, friendly and smiling. He didn´t tell us about hotel facilities and about times for breakfast e.g. Check-in information were simply missed... The bed is very comfortable :)

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ivana N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, 10 February 2014
Dear Ivana N,
Thank you for your time spent in writing about your experience with us on the Trip Advisor. We are thrilled to read that you rated us with a 5* except for you arrival experience which I will personally take care of with the Front Desk team to better serve you and all of our loyal customers in the future.
We look forward to welcoming you again once your travel brings you back to Amman, until then please accept our best regards.
Thank you,
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman, Jordan
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 January 2014

I have never stayed in the Hotel since i do live in Jordan But i am a member of the health club/fitness center.. it is just amazing and the staff are all happy and helpful it is the place to workout or relax and rejuvenate after a long tiering day at work it feels like home

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Rasha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, 10 February 2014
Dear Rasha S,
Thank you very much for your beautiful review posted on the Trip Advisor. The Health Club team are glad to read such a positive review about them and they appreciate every single word of it.
Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 January 2014

in 2012 and 2013 i have been to Sheraton Amman three times. Excellent stay, grand lobby, awsome food on the terrance restaurants. One of the best business hotels to stay at Amman, absolutely recommended with great continental and Arabic food!

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MukeshTHEtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, 20 January 2014
Dear MUK JAIN,
Thank you for your continuous support to the Sheraton Amman Hotel and for your awesome review posted on the Trip Advisor.
Please come back soon, we will continue to be waiting for you…
Best Regards,
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
87 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 11 January 2014 via mobile

I visit Amman every quarter and as far as business hotels go, the Sheraton there cuts to the chase. Staff are friendly and cater to last minute needs. Food is quite good too. They could use a tat more of a personal touch but that isn't a big deal. A good choice for those staying in Amman for 2 days or a whole week.

Stayed January 2014, travelled on business
Helpful?
1 Thank TheSherif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, 14 January 2014
Dear sherifmassoud,

Thank you for your straight to the point review posted on the Trip Advisor. We are glad to read you rating us as a good hotel with friendly services and good food.
We appreciate your loyalty to us and we will be waiting for your next stays with us in the future.

Best Regards,

Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona City, Arizona
1 review
Reviewed 6 January 2014

Very nice hotel facilities and the food is amazing. Rooms are quite nice and great reception that welcomes their guests with a smile. Also I would like thank someone called Assam who helped at the business center on my project.

Keep it up!!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonAdmn, Front Office Manager at Sheraton Amman Al Nabil Hotel, responded to this review, 8 January 2014
Dear Paul m,

Thank you very much for your great review posted on the Trip Advisor. We are very happy to know that you have enjoyed our hotel facilities and that the food was amazing. Assem greatly appreciate your positive comment about him being helpful at the Business Center, you made his day!
Please come back soon, we are waiting for you.
Thanks again,
Muna Samawi
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Amman Al Nabil Hotel

Property: Sheraton Amman Al Nabil Hotel
Address: 5th Circle, Amman 11184, Jordan
Region: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Amman
#9 Romantic Hotel in Amman
#13 Luxury Hotel in Amman
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Amman Al Nabil Hotel 5*
Number of rooms: 268
Official Description (provided by the hotel):
Nestled in the heart of Jordan's capital, the Sheraton Amman Al Nabil Hotel naturally exudes a warm welcome to all its guests. Fabulous shopping, exquisite dining and upbeat entertainment are just footsteps away. ... more   less 
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Also Known As:
Sheraton Amman Al Nabil Hotel And Towers
Amman Sheraton

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