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Review of Grand Palace Amman

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Grand Palace Amman
Ranked #47 of 149 Hotels in Amman
Reviewed 27 April 2014 via mobile

We stayed a total 3 nites, via a tour arrangement. Given it was first nite of 23 nites it was so disappointing. The bed, sheeting, cleanliness, restaurant food was all very disappointing. Smoking prevails & dirty ashtrays outside the lifts & In foyers was sad. Really bad mattresses, sloping to the floor. Terrible views. Depressing hotel. Nice gift/jewellery shop in foyer, lovely lady.

  • Stayed: March 2014
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Thank grahamjuls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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70 - 76 of 304 reviews

Reviewed 17 April 2014

We stayed 2 nights here and it was much better than we expected. We had paid for the buffet meals so there wasn't much point in venturing outside to see what other cafes etc were available. The rooms were large with the added bonus of coffee making facilities. The buffet was okay, service in the restaurant was good though. Yes a little updating wouldn't go amiss but overall it was a good start to our stay in Jordan.

  • Stayed: April 2014, travelled with family
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1  Thank Jo47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2014

Executive Summary: Skip this joint and go next door to the Regency.

Had we not been here with a group, and just for the night, I would have walked straight out when I saw the room and gone somewhere else. We almost did that anyway when we walked next door to the Regency to eat at Trader Vic's, but for the amount of time we were staying, it was not worth making a fuss.

The room size was OK and it faced an abandoned construction site, so it was reasonably quiet. Everything in the room appeared to have been purchased at a yard sale from the retreating Roman Army. The bathroom was bit newer, but still very sketchy.

The service was pretty much nonexistent. We called downstairs to ask for a WIFI login ($15 for ONE DEVICE) and were told that it would be dispatched to our room right away. 30 minutes later, my spouse went downstairs and they looked like they had never heard of our request. She came back with a double sealed envelope better suited to nuclear launch codes than Wifi Login credentials. The login system was pretty primitive and there was no way to log off once you have logged in, so the first device you used to log in was going to be the only device that would work on that connection.

The food experience was even worse. Our group had purchased the buffet dinner for all of us. We walked in, took one look at the buffet, and walked straight out. Since we did not want to go wandering around Amman at night, we just went next door to Trader Vics, which was acceptable. The buffet was our only option for breakfast and neither the food, nor the service, had improved by the overnight closure.

The cherry on top of the crappy service sundae was when we hired one of the hotel cars to take us to the nearest Starbucks. I had already located the store on a map and gotten the address. Despite all this information, the driver went to an entirely different part of the city, proceeded to ask several people who had never heard of Starbucks, and generally wasted our time to the tune of $30 dollars. Naturally, as we are driving out of town on the group's bus, we pass by the Starbucks we were looking for, which was located nowhere near where the hotel driver had taken us.

What was really shocking about this place was that, if the posted prices are to be believed, this place is not even that cheap.

Room Tip: Get a room somewhere else, start by checking next door at the Regency, which judging by the lobby is...
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  • Stayed: March 2014, travelled as a couple
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Thank LexFugit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

Was on a tour so my hotel was picked for me- this was not a great hotel-

Rooms- old no wifi not pleasant and everything smelled like cigarettes

Common areas - 1/2 remodeled half old as Petra CIGARETTE SMOKE EVERYWHERE

Food- pretty yucky

Would not recommend or obviously go back-

We almost checked out and checked in next door- but it was only one night....

  • Stayed: March 2014, travelled with family
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Thank venusbirth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2014

This hotel is a four star place in the neighborhood of many other big hotels (Marriot, Le Meridien etc) so one would expect certain services to be provided in the area. However, the major problem in there is that the choice of restaurants, cafes, food courts, food shops within the walking distance is very limited indeed. One has to know where to go and take a taxi to everywhere (not a major expense, really, but a hassle), unless one likes a Pizza Hut (Did I need to travel to Jordan to eat there?). OK, there is the hotel restarurant and in the complex also the famous Trader Vic's, a Polynesian restaurant specializing in creole food and featuring a live salsa band plus tango night on Mondays. Hmm, interesting concept!

Having said that, and Amman being the kind it is (large and wide!), I haven't got a clue where the hotel should be located to be in a perfect location.

The hotel itself does not look like much from the outside, a typical cement block, and the rooms are very generic. This could be anywhere in the world. Sure they are clean and comfortable enough but lack all charm one could imagine in a nice Middle East hotel. The service is attentive and the staff is friendly, no problems there. All in all this is a decent enough tourist place but a grand palace it is not (then again, does someone expect that?).

Room Tip: There is one of the main streets just outside the hotel so the noise level on the street side can be...
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  • Stayed: February 2014, travelled solo
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1  Thank Jukka1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

I guess they changed the name Its now know as the Golden Tulip Grand Palace. They have a nice place, I was with a group of 25 and we checked in late as our flight was delayed. Staff at the front desk looked tired and stressed out. They looked like they dint care. They stop replenishing the food like 30 min before closing time. The funny this was they will even tell you sorry you were late!! We only stayed two night.. rooms were fine was able to sleep ok... Any time you go at the bar there will be know one there. We always had to go look for him. My advice...this hotel is connected to Regency Palace they have a better bar. WIFI is not free and they charge way too much!! If it an over night stay this place is fine but if longer stay...look else were

Room Tip: Staff need to be friendly. When you charge for everything you definitely need to upgrade and give be...
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  • Stayed: October 2013, travelled on business
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Thank Gmanjali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2014

Classic tourist hotel. Most of things are correct, and some remarkable, like the size pf some of the rooms.but two of the days we spent there, there was just one towel. Then, as usual, I take out a star for the costly wifi. It amazes me that such a basic service is a ripoff in some hotels, most of them on the high end of the market.
Another advantage is the trendy bar, traders vic, at the neighbour hotel

Room Tip: By default, they have smoking rooms,...and you can really tell it!
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  • Stayed: January 2014, travelled as a couple
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Thank kikekike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Palace Amman

Address: Queen Alya Street and Sport, Amman 11192, Jordan
Region: Jordan > Amman Governorate > Amman
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#30 Luxury Hotel in Amman
Price Range: £57 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palace Amman 4*
Number of rooms: 138
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Also Known As:
Golden Tulip Grand Palace Hotel Amman
Golden Tulip Hotel Amman
Golden Tulip Amman
Amman Golden Tulip

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