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“Pleasant comfortable hotel”
Review of Grand Hyatt Amman

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Grand Hyatt Amman
Ranked #5 of 152 Hotels in Amman
Certificate of Excellence
Reviewed 9 August 2014

This was my first visit to Jordan, and the hotel reached out and arranged transport for me to the hotel. As I got in at 10pm this was really welcome. On arrival you have to go though Security and then are welcomed by the front desk. Helpful, informative and prompt the staff were great.
I was quickly on my way to my very comfortable room-cool fresh sheets and a super bathroom awaited.
After a good night's sleep I had to leave early and got a cab back to the airport organised by the front desk.
A great stay and I will be back next month.

Room Tip: High Floor.
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  • Stayed: July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this reviewResponded 14 August 2014

Dear Mark B,
We are very pleased to hear of your recent stay with us. We really appreciate your nice comments about our staff and rooms. Our priority is to ensure that your needs and expectations are always met and exceeded.
We look forward to welcoming you back soon.

Yours Sincerely,
Bailasan Badwan
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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807 - 813 of 1,260 reviews

Reviewed 5 August 2014

I'd recommend this hotel for both leisure or business traveller. Our room was spacious and comfortable. The gym is well equipped and the there's both an indoor and outdoor pool and sun deck. We arrived on a Saturday afternoon and opted to have lunch in the main restaurant where they do an amazing buffet with pretty much any type of food you can imagine - very good quality.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank daviig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this reviewResponded 6 August 2014

Dear daviig,
We are very pleased to hear of your recent stay with us, and that you enjoyed our facilities and outlets. It is our great pleasure to be sharing your comments with us and we thank you very much for recommending our hotel.
We look forward to welcoming you back in the near future
Yours Sincerely,
Bailasan Badwan
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

Grand Hyatt Amman employs a very polite and qualified staff who shows nothing but professionalism and courtesy. Grand Hyatt Amman location is very convenient and is close to major points of interest in the capital Amman.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank AbuAta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this reviewResponded 4 August 2014

Dear AbuAta,
We are extremely pleased to hear of your recent stay with us. Thank you for your nice comments about our staff's professionalism and courtesy, we will make sure to pass them on. We are also glad to hear that you found our hotel's location convenient.
We look forward to welcoming you back soon at Grand Hyatt Amman.
Yours Sincerely,
Bailasan Badwan
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

the staff is very friendly smiling and helpful. the banquet breakfast time is very tasty and full of varieties, ingredients are fresh and very well presented. Again I am stressing on the fact re the staff being helpful and smiling which of course makes your stay more enjoyable. the hotel is clean but old! the rooms are descent but old. the TVs are way back dated and for example each time I had to go back to my room a friendly staff had to come with and open the door since my key didn't function properly. I believe the hotel has everything what it takes when it comes to quality and service but a renovation is a must

  • Stayed: August 2013, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Samer N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this reviewResponded 3 August 2014

Dear Samer N,
We are very pleased to hear of your recent stay with us.We really appreciate your nice comments about our staff and we are glad to learn that you enjoyed our breakfast. Thank you for your comments about renovation, we will make sure to pass them on to our General Manager, as our priority is to ensure that your needs and expectations are always met and exceeded.
We look forward to welcoming you back at Grand Hyatt Amman.
Yours Sincerely,
Bailasan Badwan
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

My son and I had a fabulous stay at this hotel for two weeks. There are always issues that crop up at any place you stay and the staff were always happy to sort things out as quickly as possible so I have nothing but good words for them. It was great to be given such a warm welcome and I would not hesitate to recommend this hotel to anyone visiting Jordan. Enjoy!

  • Stayed: June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Sabin Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this reviewResponded 17 July 2014

Dear Sabin Q,
Thank you for sharing such a great review. We are very pleased to hear of your recent stay with us. We really appreciate your nice comments about our staff. Our priority is to ensure that your needs and expectations are always met and exceeded. Thank you for recommending our hotel.
We look forward to welcoming you back soon at Grand Hyatt Amman.
Your Sincerely,
Bailasan Badwan
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

Although the staff tries very hard to please there is something missing service wise. Breakfast service particularly is weak, there is one person preparing waffles for a line of 20 people waiting, he uses 1/4 of the waffle iron making one at a time instead of 4 with no thought to speeding up the process. We were given a 2 bedroom apartment which, although spacious, was a bit dingy and had a definite odor of smoke and housekeeping apparently does not include washing of dishes as the dishes were left 2 days in a row in the sink with food on them. I suspect the distance of the apartments from the hotel creates some of the service issues. I called housekeeping 3 times to ask for laundry detergent, it never arrived. One day we arrived to find the hallway outside the apartment smelled rancid, required 3 phone calls and several hours to have the problem addressed. Pool area is lovely, I think I would try thr Four Seasons the next time I was in town.

Room Tip: Avoid the apartments in favor of the hotel, insist upon a no smoking room
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  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank NYCMom1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this reviewResponded 17 July 2014

Dear NYCMom1973,
Thank you for taking the time to share your feedback with us. We're sorry to hear that our hotel did not meet your expectations, please accept our apologies for your experience with housekeeping and breakfast. Please rest assured that we have passed on your comments to the related departments as we constantly strive to deliver excellent service. We are glad to hear that you enjoyed our pool area. We hope this experience does not deter you from staying at Grand Hyatt Amman in the future.
Yours Sincerely,
Bailasan Badwan
Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

Very nice hotel , spacious room and clean rooms , nice outlets, service breakfast could be better , nice location , I will return back to this hotel again , reception service is average needs to be improved .

  • Stayed: May 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank hanymaroun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattAmmanHotel, Public Relations Manager at Grand Hyatt Amman, responded to this reviewResponded 14 July 2014

Dear hany m,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your overall stay at Grand Hyatt Amman. We really appreciate your nice comments about our hotel, rooms, location and outlets. Please rest assured that we have passed your comments about improving our service to our team members, as it is our priority is to ensure that your needs and expectations are always met and exceeded.
We look forward to welcoming you back soon at Grand Hyatt Amman.
Yours Sincerely,
Bailasan Badwan
Public Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Amman

Address: Hussein Bin Ali St., Jabal Amman | PO Box 831159, Amman 11183, Jordan
Region: Jordan > Amman Governorate > Amman
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Amman
#5 Luxury Hotel in Amman
#5 Spa Hotel in Amman
#7 Business Hotel in Amman
Price Range: £100 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Amman 5*
Number of rooms: 316
Official Description (provided by the hotel):
Grand Hyatt Amman is the preferred address for the discerning business traveler and leisure travelers visiting Amman. The hotel is conveniently located in the heart of Amman's business and diplomatic district, with an invaluable link to the Trade, Exhibition and Conference Centre, and just 30 minutes from Queen Alia International Airport. Grand Hyatt Amman is also within easy access of Amman's exclusive shopping areas and is the ideal base from which to discover Jordan’s numerous attractions. Grand Hyatt Amman offers 311 elegant guestrooms, including 16 suites and Hyatt's exclusive Grand Club® accommodation. The hotel's spacious rooms offer everything from high-speed Internet connectivity to heavenly feather duvets, while the suites are a haven of exceptional luxury and modernity, accented by an Arabesque style. Grand Hyatt Amman also provides 50 luxury residential apartments for the long-staying guest. Housed in the Hyatt Tower, the apartments are linked to the hotel by a walkway. Promising the ultimate in indulgence, comfort and a home-away-from-home experience, the hotel spares no effort to ensure that every guest’s needs and expectations are met and exceeded, and that their stay is exquisite, relaxing and memorable. ... more   less 
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Also Known As:
Grand Hyatt Amman Hotel Amman
Hyatt Amman
Amman Grand Hyatt
Amman Hyatt

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