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All reviews italian restaurant executive chef lobby lounge club floor breakfast buffet room service main restaurant very nice hotel outdoor pool excellent stay comfortable stay rainbow street business trip dead sea rooms are spacious special thanks indochine
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Reviewed 16 February 2019

If you ever find yourself in Amman, do yourself a favor and stay at the Grand Hyatt Amman! The staff are incredible, Qasim is a very kind manager that goes above and beyond to make your stay great. I just arrived after a long and harrowing trip with Air France and they brought me a complementary water even though the lounge had closed and made me feel so welcome! SO happy to be back! Keep up the great work :)

Date of stay: February 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraA8655, Public Relations Executive at Grand Hyatt Amman, responded to this reviewResponded 4 weeks ago

Dear Jennifer F,

Warm greetings from Grand Hyatt Amman and welcome back home.

Thank you for putting in the time to write this review and for being so kind and grand us a full star rating.

Our team will be happy to hear that you enjoyed your stay and our Italian Restaurant. We are glad that we assisted in making your arrival as comfortable as possible after a long trip.

Looking forward to welcoming you again for much longer visits.

Best Regards,
Sara Aqqad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2019 via mobile

Hello guys! I’m finally back after months of traveling so I have lots of news about many cool places. Let’s star with the Grand Hyatt where I stayed for 2 months for work and I actually really found a family there!
Great Breakfast and beautiful Rooms
If you really want the whole experience don’t miss the Grand Club on the ninth floor for meetings, Dinners or quick breakfast, but also for the Happy hour from 6 to 8 PM you’ll taste delicious meals from Italian chef Franco Canzano, that you can also find and the Italian restaurant l’Incontro at the ground floor.
But most of all don’t miss the SPA, small nice and cool with a very nice swimming pool and two different rooms dedicated to Men and Women with private Jacuzzi. I loved the place and as you know I travel a lot!!!! Refer to Mr Ali at the reception and to Omar at the Ninth Floor, to Mirna and Bernadette for Breakfast!

Date of stay: February 2019
Trip type: Travelled on business
Thank ELENAMARZI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraA8655, Public Relations Executive at Grand Hyatt Amman, responded to this reviewResponded 5 weeks ago

Dear ELENAMARZI,

May I start by thanking you for taking the time to share such a detailed, kind review regarding the experience you had at our facility.

A new family .. it was indeed our pleasure. We have achieved our goal knowing our most esteem guests have felt comfortable and a home away from home. We were lucky enough to have the pleasure of your company for over 2 month and thank you for your loyalty.

Each and everyone of the Hyatt team members, I am sure will be thrilled to hear of your enjoyable stay and that they could be of assistance in making it an experience to remember.

We only hope to maintain and continue to provide the level and service that makes our guests satisfied and feel at home and worthy of such high recommendations.

Hope to remain your number one choice of stay.

Sincere Regards,
Sara Aqqad

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Reviewed 16 February 2019 via mobile

I’ve been staying at the Grand Hyatt Amman for a few weeks now. The hotel is well run, the breakfast is amazing and in particular the service is incredible.

A special mention to a member of the staff, Mirna, who has gone out of her way to make me feel welcome. Thank you

Date of stay: February 2019
Trip type: Travelled on business
Thank MatthewM845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraA8655, Public Relations Executive at Grand Hyatt Amman, responded to this reviewResponded 5 weeks ago

Dear MatthewM845,

Warm greetings form Grand Hyatt Amman.

Your kind words are truly motivations, it was indeed the pleasure of our team to have had you choose to stay at our facility.

Our rich morning buffets is an area we try our best to keep full of divers new dishes to accommodate for each and everyone of our guests preferences and we are glad that you found it appropriate for your visit.

Marina will be thrilled to know of your enjoyable stay and that her efforts had assisted in making it a memorable stay.

Thank you again for your kind words and looking forward to your next visits.

Sincere Regards,
Sara Aqqad

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Reviewed 16 February 2019 via mobile

Stayed during my vacation in Amman Jordan. The room was spacious, decoration is bit dated and clean. The water hose at the toilet bowl is leaking and housekeeping did not fix that. The housekeeping also did not empty the dustbin also for the 2 night we stayed. Breakfast spread was good. Wifi speed is fast.

Date of stay: February 2019
Trip type: Travelled as a couple
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraA8655, Public Relations Executive at Grand Hyatt Amman, responded to this reviewResponded 5 weeks ago

Dear Daniel S,

Warm greetings from Grand Hyatt Amman and thank you for sharing your experience.

Please be sure to know that the comfort and satisfaction of our guests during their stay at our facility is of the highest priorities, therefore please accept our apologies for any inconvenience that was caused during your stay with us. All your comments regarding the housekeeping and bathroom have been shared with the management to be investigated and needed actions taken.

Your feedback is highly valuable and our apologies once again, we do hope that the rich morning buffets and high quality Wi-Fi was within the level of expectations you had set forth.

We strive to exceed our guest expectations with every visit and hope we will have another opportunity to provide you with an experience that best represents Grand Hyatt Amman

Sincere Regards,
Sara Aqqad

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Reviewed 12 February 2019 via mobile

Hotel very well located in the center of the city. Room not very big but clean and well equipped. Very comfortable bed with quality sheets. Large bathroom. Excellent buffet breakfast. Very friendly staff, both in reception and in the restaurant. A good option in Amman, both business and leisure trips.

Date of stay: February 2019
Trip type: Travelled on business
1  Thank 284minm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SaraA8655, Public Relations Executive at Grand Hyatt Amman, responded to this reviewResponded 5 weeks ago

Dear 284minm,

Warm greetings from Grand Hyatt Amman and thank you for putting in the time to share this review.

Your stay with us, has been indeed a pleasure and we are very happy to hear that we remain your first choice of stay and that you are satisfied with the central location within the business district as well as the comfortable rooms, bathrooms and rich exquisite morning buffets.

Our friendly staff will be thrilled to hear of your positive enjoyable experience.

Looking forward to welcoming you back for on many more visits.

Best Regards,
Sara Aqqad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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