My wife and I stayed at this hotel for 3 nights (Nov. 4,5 & Nov. 10, 2013) as part of out tour package with Jordan Direct Tour. I asked for a non-smoking room and got a room that had a smoke smell. In fact, the service personnel had to remove a cigarette tray from the room prior to our entrance into the room. The hotel claimed that the room was a non-smoking room and they had no alternative offering.
We had 2 twin beds and both were very small and uncomfortable. Coupling this with smoke smell in the room, my sleep for 3 nights were terrible.
We had 3 breakfasts & 3 dinners at this hotel and I could not recommend any food there to anyone since they were not tasteful at all. They claimed to be international food with no specialty. The salad from dinner buffet was the only good part of the meal.
I have been staying at several 4-star hotels around the world and there is no way that Imperial Palace hotel could be rated as a 4-star hotel. It is equivalent to a 2-star hotel in the U.S.
The only good thing I can say about this hotel is the friendliness of the staffs. However, our experience at Jordan was that most Jordanians we met were very friendly.
I would not recommend this hotel to anyone traveling to Amman, Jordan.
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