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“Just a big NO!”
Review of Dana Plaza Hotel

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Dana Plaza Hotel
Ranked #105 of 144 Hotels in Amman
Los Angeles, California
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Just a big NO!”
Reviewed 25 May 2014

This was the first hotel we stayed in during out trip to Jordan. And also the worst! I don't know how this hotel is classified as a four star one. The staff at the desk is absolutely rude and not helpful. The whole hotel smells of smoke and this can be an issue for someone who is not used to it. Initially, we though the smell would only be in the lobby. But, on entering our rooms, we realized the smell was going to stick with us everywhere. The furniture of the hotel, whether in the rooms or in the dining hall is not maintained and is dirty. On expressing our disappointment to our driver, he informed us that the hotel was mostly used by business travelers who stay for just a night or two. All in all, I do not think this is a good hotel to stay at with your family or as a business traveler.

  • Stayed April 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Manju P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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81 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Quezon City, Philippines
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 30 December 2013

This hotel was the first stop for our package tour to Jordan and Israel so we did not have much choice as to where to stay since the tour operator arranged it. Everything in this hotel is old and badly maintained. The carpet is old and gave the room a musty smell. Same goes for the bathroom, it has not been renovated for a long time, even the towels are frayed and no longer white. There is no wifi in the rooms, only in the lobby. We tried to borrow a plug adaptor but they did not have any available. The buffet spread for breakfast and dinner was plenty but exactly the same everyday and most of the dishes had that peculiar Middle East spice. I will not recommend this hotel to anyone.

  • Stayed November 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ellen1535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Amman hotels

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 November 2013

Not recommending this hotel to my friends.

a) Poor Customer Service - had to go down to the front desk since guest services was so inefficient. No sense of urgency.

b) Terrible room facilities - toilet won't flush, chair was broken, shower curtains were detached and bed was so uncomfortable

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank P I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nazareth, Israel
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 June 2013

Old hotel, old rooms not clean.. bathroom also not clean.
we asked a lot a bed for a baby and they kept telling us they will bring one .. then the other day another employment told us they don't have..
breakfast poor also .. not good at all..
the only plus is the location of the hotel.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kam7a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 June 2013

My boyfriend and I stayed here on our last night in Amman after traveliing around Egypt and Jordan. The majority of our travels had been spent using hostels, camps and cheap hotels, however, for our last day we deliberately booked a 4 star hotel to use their outdoor swimming pool, pool deck and gym. We might as well have stayed in a 0 rated hostel as their service was so much better. Having booked a double room, we got a twin. After searching for the swimming pool and pool deck, we saw it was demolished, the indoor pool and gym was charged at 14JD per day, the 'free' wifi in the hotel lobby was non-existant and the wifi in the rooms was charged at 7JD per day, the breakfast was mediocre, untidy and had to ask for cups, utensils etc. The rooms were shabby and only moderatley clean. The staff do not speak any other languages well and there are no picture form sign posts to help you out. Having shared my disgust with the manager (the most arrogant man ever!) he shrugged his shoulders and told me the pool was under-maintenance as if that was my fault and would be ready after I had checked-out as if that was supposed to make up for things. He barely looked up from his mobile whilst I was telling him how disappointed we were. I angrily told him we would be using the indoor pool and gym for free and if he even thinks about charging me for it, he would have another think coming. Even then, as soon as we moved to a different part of the room, they would follow us turing the lights off. Ultimately this hotel is not how it is advertided on their website and they will do everything possible to charge you for something. The only good thing was a restaurant nearby called Taipei (right out of hotel and right at the mill bakery) which was cheap and delicious. Do not stay in this hotel! The only way this hotel will change is if customers stop going and prevent themsleves from being ripped off! Jessica and Ken (UK and NZ)

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JessicaMonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chennai
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 22 May 2013

We (my wife daughter and myself) visited Egypt, Israel and Jordan as part a 30 member group from Chennai India. We stayed in Dana Plaza in Jordan on the last night of our tour. The hotel is situated bang in front of a busy road. The lobby was small and the room was also not very spacious. The Bathroom was passable. Wi fi was charged at 7JD for 12hours. I asked for usage at 1JD for 1 hour and was bluntly refused.The food was very good and some items were almost like Indian preparations which we greatly relished.
We decided to go out on some late night shopping since this was the last night of our tour and we ventured out at 7.45. We asked for directions to the local shopping areas and were informed that if we started out to the left of the hotel, crossed a roundtana like road, take a left and then a right we can come across some of the best shops and malls in Jordan. Accordingly we started out. The climate was biting cold, the streets were dark, there were no traffic signals and the cars and vehicles zoomed past with demonic speeds of more than 60m per hour.
We were scared to death while crossing these dangerous roads, but in the end we were rewarded by seeing some of the best shopping centres in Jordan. There is a sweet shop by name Zalatimo brothers who prepared the famous Baklawa sweets fresh from the oven(12 JD for 600 gms and 20 JD for 1kg pack) There were huge malls offering a mind boggling variety of items for shopping and dining.
The shops stay open till 10pm so you don’t need to worry if it gets late.
If you are leaving after visiting Jordan, the duty free shops at the airport offer a wide range of products at reasonable rates.
A fairly good place to stay for a couple of nights.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChennaiExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coorg
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 26 April 2013

Location & Restaurant is good but the lifts are out dated & too small, staff service & response for some requests are poor. The bath room accessories are very old without replcement & maintenance. in case of group travel the bell boy service maynot be available, lift gets overcrowded & we have to carry our baggages through the stairs, so its i bit congested lobby. so needs serious upgradation & improve services.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KiranBG69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dana Plaza Hotel

Property: Dana Plaza Hotel
Address: Sixth Circle | PO Box 850577, Amman 11185, Jordan
Region: Jordan > Amman Governorate > Amman
Amenities:
Business Centre with Internet Access Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#43 Luxury Hotel in Amman
Price Range (Based on Average Rates): £
Hotel Class:4 star — Dana Plaza Hotel 4*
Number of rooms: 100
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Also Known As:
Dana Plaza Amman
Hotel Dana Plaza

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