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All reviews shuttle service is shuttle bus round the clock comfortable hotel room service is al haram early check walking distance star hotel receptionist guests ac iftar cons washroom pros lines
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4 - 9 of 126 reviews
Reviewed 25 June 2018 via mobile

Clean room.
The bed was comfortable.
The WiFi strong and working fine.
The people at the front desk were nice and accomodating.
The room service was prompt.
The bus service was excellent.
The overall stay can be rated as very good.

Stayed: June 2018, travelled with family
Thank عبد الكريم م
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mona S, Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded 7 October 2018

Dear Mr. ِabdulkareem
Greetings from the Holy City of Mecca.
Thank you for staying at Makarem Hotel and sharing your experience with us. We are pleased to know that you enjoyed the stay. It gives us great pleasure and we assure you we will continue to provide similar services and always try to improve. Makarem Hotels' top priorities: satisfying Guest and providing Remarkable hospitality Looking forward to welcoming back in near future. If I can be of any assistance, please let me know.
Good Wishes,
Mona Saigh
Cluster Guest Relations Manager – Makarem Hotels
Email: grm.umq@makarem.sa
Mobile : 059-282-8118

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

Reseravation was so easy ,Receptionists are doing the most of their experience to help.
Very good free car parkingfor 3 levels under the Hotel.Breakfast was good with more Variaties.Room service is so good.

  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Abdallah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mona S, Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded 7 October 2018

Dear Mr. Abdullah,
Greetings from the Holy City of Mecca.
Thank you for staying at Makarem Hotel and sharing your experience with us. We are pleased to know that you enjoyed the stay. It gives us great pleasure and we assure you we will continue to provide similar services and always try to improve. Makarem Hotels' top priorities: satisfying Guest and providing Remarkable hospitality Looking forward to welcoming back in near future. If I can be of any assistance, please let me know.
Good Wishes,
Mona Saigh
Cluster Guest Relations Manager – Makarem Hotels
Email: grm.umq@makarem.sa
Mobile : 059-282-8118

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2018

The property is wonderfully maintained - the rooms, washrooms, lobby, restaurants etc, everything was perfect. The staff are polite and helpful. The hotel is situated at a 5-7 Mins drive from the Haram on Ajyad Street, however, the hotel had arranged shuttle service for the guests so that they can move to the Haram easily. Otherwise taxis are also easily available. Recommended for families.

  • Stayed: May 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank waqarsarwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mona S, Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded 7 October 2018


Dear Mr. waqarsarwar
Greetings from the Holy City of Mecca.
Thank you for staying at Makarem Hotel and sharing your experience with us. We are pleased to know that you enjoyed the stay. It gives us great pleasure and we assure you we will continue to provide similar services and always try to improve. Makarem Hotels' top priorities: satisfying Guest and providing Remarkable hospitality Looking forward to welcoming back in near future. If I can be of any assistance, please let me know.
Good Wishes,
Mona Saigh
Cluster Guest Relations Manager – Makarem Hotels
Email: grm.umq@makarem.sa
Mobile : 059-282-8118

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018 via mobile


It was an acceptable hotel with excellent facilities . However , the Internet connection was horrible . Altogether Everything was good considering the price which was nearly 60$ per night .

The thing that I liked the most was the short distance from the hotel to Al Masjed al haram , 8 minutes .

Stayed: January 2018, travelled with family
4  Thank Mohand B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MakaremHotels, Guest Relations Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded 1 February 2018

Dear Mr. Mohand
Sincere Greetings to you from Makarem Umm Al Qura Hotel, thank you very much for taking the time to review our property. Your input, and the feedback is vitally important to us and Always we look forward to our services meet with the expectations of the guest upon arrival. On behalf of management we thanked for appreciating our services. Remarkable hospitality service are Makarem Hotels top priorities.
Best Wishes
Thorayya Hawsawi
Guest Relations Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2018

It's a nice hotel. The rooms are nice and clean. The shuttle service is regular and without hassles. Staying in this hotel reduces your walking distance to and from Haram. The breakfast is good. The staff is very polite and nice.
All in all, a good choice.

Room Tip: Try to book in advance. choose a room closer to lifts.
  • Stayed: January 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank JafarS148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MakaremHotels, Guest Relations Manager at Makarem Umm Alqura Hotel, responded to this reviewResponded 24 January 2018

Dear Mr. Jafar
Sincere Greetings to you from Makarem Umm Al Qura Hotel, thank you very much for taking the time to review our property. Your input, and the feedback is vitally important to us and Always we look forward to our services meet with the expectations of the guest upon arrival. On behalf of management we thanked for appreciating our services. Remarkable hospitality service are Makarem Hotels top priorities.
Best Wishes..
Thorayya Hawsawi..
Guest Relations Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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