I have reserved at this hotel two weeks ahead of my arrival date as non refundable fare through Booking.com for two nights . I informed the hotel that I will be late. I came to the hotel tired,I found that they cancelled my reservation and deduct the money. They refuse to let me in . I called Booking.com many time to solve the problem and each time the customer service of Booking.com telling me that they called the hotel manager Mr.Mohammed mughari and he promised to let me in .I go to the reception staff Mr. Awad Harbi and Mr. Hamza ,They ignored me ,they said you do not have any reservation and said " let the person who promised you a room(their manager) to let you in". I waited in the lobby for ten hours without a result,The customer services of Booking.com recommended me that I move to another hotel to relax after long waiting in lobby and that they will investigate the situation to return my money. Don not ask for fatiqe that from reception staff.
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- Also Known As:
- Makarem Al-Bait Hotel Makkah/Mecca