Hotel location, breakfast buffet, and room are all great. BUT room service has serious problems! We booked two suite rooms and when we checked in around 5:00 pm they still weren't ready, we got the keys for the first room after 40 minutes, while we received the keys for the 2nd room around 10:00 pm. Around 11:30pm we called the room service to request extra blankets and pillows, after numerous angry calls and apologies we got them at 4:20 am after using towels to cover ourselves. Next day, after waiting till 4:00 pm for the rooms to be cleaned, we had to call them to request the cleaning services. Adding insult to injury, the waiting for the reception area to talk to a customer service representative can take up to 30 min sometimes. Without mentioning that waiting time for elevator can take up to 10 min.
- Official Description (provided by the hotel):
- Swissotel Makkah is not only the first Swissotel to be opened in Saudi Arabia, but is also the first to commence in the entire Middle East. As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba, as well as the entire Masjid. The Swissotel Makkah offers 1,487 elegant rooms and suites with modern contemporary design that complements the rich, hospitable values of Arab culture. The hotel includes two restaurants, one meeting room, and one business centre. With private entrances that make it easier for pilgrims to reach the Masjid Al Haram, Swissotel is also the only Makkah hotel with a direct entrance through Ajyad Street. ... more less
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- Also Known As:
- Swissotel Makkah Mecca