It was difficult for our driver to find his way to the hotel. The hotel is located within a big development known as Abrajj Albeit which has a few hotel properties and among them is Pullman Zamzam Makkah. Security guards stopped our driver stopped our car at entrance and we had to show prove of our reservation to allow us in. There was no sign to show us which one is our hotel, we can see signs for Raffles, Movenpick, Firmont and others but no Pullman Zamzam Makkah !!
We had to ask one hotel staff standing around who directed us to the entrance of Zamzam. The check-in was smooth, no question asked but it took a while from the staff to issue us the Room Keys.
The Room is comfortable with two Queen size Beds, small kitchenette and bathroom with shower and bath tub, with basic amenities of shampoo, bath gel, soap and body lotion but lacked other amenities such as Razor, Tooth Brush and Tooth Paste, shower Cab, ladies pads, cotton, sewing kit and shoes shine. The Breakfast was a nightmare with very crowded restaurant, guests had to pour hot water from a huge boiler to mix their tea or coffee by themselves. With such crowd around the BOILER, I was afraid that someone will leave the tab open and here comes down the boiling water to burn someone's skin !!
I pointed out this point to one of the staff in the restaurant, and he answered me: "what can we do with so many guests". I was surprised with his answer especially that he asked me to suggest to him what can be done !!??
Well, I was shocked to see an ACCOR staff who does not know what can be done with big crowd at Breakfast time, I simply answered him: "get two staff from among your time, ask them to carry two jugs of Tea and Coffee each and go around to serve the guests. You are an ACCOR Hotel for haven's sake !!". I told that Restaurant staff who wears a tie and a black vest: "if water burns some guest here, who will be responsible !!??".
I was not happy with it as he took it lightly.
The Hotel location supposed to be close to the Holy Mosque of Makkah but moving through the elevators make it seem to be far. At one night, electricity was cut off, security forces and perhaps civil defence were around. No explanation was give for what is happening and what went wrong or how long it will take. We had to stay inside our room without air-condition and no emergency light in total darkness !!
Even after the lights came back and air-conditions run again, no apology was made and no explanation was given.
- Official Description (provided by the hotel):
- ZamZam Pullman Makkah stands as a distinctive landmark in Makkah, located in the spectacular new Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenitites, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, ACCOR, Odigeo, Prestigia, Agoda and TravelUp so you can book your ZamZam Pullman Makkah reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- ZamZam Pullman Makkah Mecca