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“KSA Visit”

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Holiday Inn Riyadh Izdihar
Ranked #29 of 217 Hotels in Riyadh
1 review
“KSA Visit”
Reviewed 14 June 2014

Booked hotel via hotel.com over the phone for 14 nights starting from 13th June 2014.
When arrive at hotel, I was told that I did not book with breakfast.
Paid around 4000 CAD and feel pissed off.
Hotel room carpet and furniture has stains all over. Look dirty and bruised.

I will recommend travellers to not trust these web sites especially hotels.com They do not do any thing to resolve or entertain your complaints. Cheat you to book you and then you are at your own.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kashif M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel J, Manager at Holiday Inn Riyadh Izdihar, responded to this review, 17 June 2014
Dear Guest,

Thank you very much for sharing your experience with us which is fully noted. We apologize for the inconvenience caused to you during your stay related to room cleanliness and any misunderstanding related to the room rate.

Thanks again for making Holiday Inn Riyadh Izdihar your hotel of choice.
Should travel bring you back to Riyadh, please do not hesitate to contact my office to make sure that it will be a memorable one.

Sincerely,

Michel Jreij
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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284 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Level Contributor
159 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 28 May 2014 via mobile

The location of this hotel is fantastic and it locates near king Khaled airport and you will love the location if you are an exhibitors or visitor to Riyadh international convention and exhibition center due to the great location especially that al Riyadh city is always in traffic jam,regarding the rooms they are clean but smell cigarettes,the breakfast is rich and the bakery selection is good,the fitness center is well equipped would recommend this hotel as a business one..

Stayed May 2014, travelled on business
Helpful?
Thank Tdababneh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel J, Manager at Holiday Inn Riyadh Izdihar, responded to this review, 30 May 2014
Dear Guest,

Thank you for making Holiday Inn Riyadh Izdihar your hotel of choice and for sharing your recent stay with us.
Indeed please accept my sincerest apologies for the inconveniences related the the room smoking smell . Please rest assured that I have discussed the matter with my team and necessary actions have been taken.

Finally I would also like to thank you as to your encouraging feedback on the property.
In closing should your future travel ever bring you back to Riyadh, please if you could drop me a few lines in advance as it would be my pleasure to meet with you; In the meantime, if I can be of any assistance, please do not hesitate to contact me.

Sincerely,

Michel Jreij
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman, Jordan
Level Contributor
70 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 May 2014 via mobile

Staff are very friendly and helpfull
Front desk staff are friendly
Rooms are comfortable and well maintained
Location is excellent, 15 minutes to airport
Restaurant is perfect and food are good especially the dinner

Stayed May 2014, travelled on business
Helpful?
Thank Asem Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel J, Manager at Holiday Inn Riyadh Izdihar, responded to this review, 17 May 2014
Dear Guest,

Thank you very much for the kind comments regarding your stay at Holiday Inn Riyadh Izdihar, feedback like this makes me proud as a Manager.

I look forward to welcome you once more at the Holiday Inn Izdihar, Riyadh if ever travels bring you back here.

Sincerely,

Michel Jreij
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 March 2014 via mobile

Just spent two weeks here for a business trip. Had a superior room which had everything I needed, was clean and had good Wifi. Staff very friendly and helpful, food good and gym well-equipped. Could do with a better choice of English TV channels for the Brit abroad but no other complaints. Just take the advice of other reviewers and make sure you ask for a quiet room away from the road.

Stayed March 2014, travelled on business
Helpful?
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel J, Manager at Holiday Inn Riyadh Izdihar, responded to this review, 2 April 2014
Dear Guest,

Thank you for sharing your detailed experience during your stay with us. I am pleased that you still have overall enjoyed your stay with us.
I will be delighted to share your views with my team. I have carefully noted your comments and will make sure that it will be properly addressed for action.
Please don’t hesitate to contact me if you will have any future trip to Riyadh.

Sincerely,
Michel Jreij
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington
Level Contributor
75 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 28 March 2014

I chose this hotel due to the proximity to the offices of the large petrochemical companies. The hotel is pretty good, very nice greeting at reception, courteous service at all times, pretty decent and clean bedroom and a decent breakfast.

One thing of note was the room service. I had possibly the best mixed grill ever, it was exceptionally tasty and the service was quick

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeamishG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel J, Manager at Holiday Inn Riyadh Izdihar, responded to this review, 30 March 2014
Dear Guest,

Thank you for making Holiday Inn Riyadh Izdihar your hotel of choice, i am very pleased to hear your positive feedback which i will make sure will be passed to concerned colleagues to motivate them to keep up their good work.

Looking forward to receive you again at Holiday Inn Riyadh Izdihar.

Regards,

Michel Jreij
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeddah, Saudi Arabia
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 27 March 2014

Hotel is good, location is good as its a quiet area not the Rush area of Riyadh. It consists of 2 buildings with a double road (public) in between. I was told by a friend to take the room in the building that has reception area. Not sure about the service level in the building across the road.

Room Tip: Ask reception not to book room that has a public road at the back Make sure WiFi signals reach your...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoinQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel J, Manager at Holiday Inn Riyadh Izdihar, responded to this review, 30 March 2014
Dear Guest,

Thank you for taking the time to put your comments on Tripadvisor, we would like to confirm that we have two separate reception desks - One for each building.

Please dont hesiate to contact me direct for futher details, and thanks again for making Holiday Inn Riyadh Izdihar your Hotel of choice

Regards,

Michel Jreij
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Haven, Connecticut
Level Contributor
104 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 22 March 2014

The reception staff was superb, check in was easy. The room was large, with a very large work desk and king bed. Fridge, coffee area outside bath. Everything was new and in very good condition, room was very clean. I did not use the gym but it is a decent space and they have a pool in the courtyard. While close to a major road the hotel is in a residential area -- it was ideally suited for my work and was about 15 minutes to the airport (RUH). In-hotel car service quite reliable. WiFi worked well. Breakfast buffet is excellent - quality, variety and service with a smile. Also ate dinner there twice and each night had a different theme. Quite well done. Foreigners and Saudis stayed there and one important note: women could not use the gym which was a surprise to my colleague and I.

Room Tip: Courtyard facing pool is nice. There are TWO parts to the hotel across the road from one another.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michel J, Manager at Holiday Inn Riyadh Izdihar, responded to this review, 24 March 2014
Dear Guest,

Thank you very much for the complements, comments like this makes me proud as a Manager of this hotel.
Should your future travel bring you back to Riyadh, please do not hesitate to contact my office directly.

Sincerely,

Michel Jreij
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Riyadh Izdihar

Property: Holiday Inn Riyadh Izdihar
Address: 2907 Sheik Abdulwahab Bin Abdullah St | Izdihar District Unit 1, Riyadh 12488, Saudi Arabia
Phone Number:
Region: Saudi Arabia > Riyadh Province > Riyadh
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Riyadh
#16 Business Hotel in Riyadh
#26 Luxury Hotel in Riyadh
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Holiday Inn Riyadh Izdihar 5*
Number of rooms: 289
Official Description (provided by the hotel):
WelcomeEnjoy a unique location at the modern Holiday Inn Riyadh-Izdihar hotel, midway between King Khaled International Airport and Riyadh city centre.It's a 20-minute taxi ride from the airport to our low-rise hotel set around 2 outdoor pools in a peaceful residential neighborhood. Make use of our extensive meeting facilities, just minutes from commercial headquarters including SABIC and Al Marai. Your air-conditioned Guest room at Holiday Inn Riyadh-Izdihar is a comfortable home from home with complimentary wireless Internet, tea and coffee.Invite colleagues to your presentation in one of Holiday Inn Riyadh-Izdihar's 26 air-conditioned meeting rooms, all with complimentary wireless Internet. Corporate events are a 10-minute drive away at Riyadh Exhibition Centre, and you can prepare for your meeting in our 24-hour Business Centre. ... more   less 
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Also Known As:
Holiday Inn Riyadh Izdihar Hotel Riyadh

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