Mercure Royal is a part of Accor Hotels (www.a-club.com). I stayed there for around 3 months and registered myself for loyalty program.
When I have given my A club membership # mentioned below to the hotel staff at Mercure Royal, Riyadh I was told the points will be credited to you in 2-3 weeks time. Again I checked with them there said they don't have online access to the system of A-Club accordingly have to fax the required documents to the corporate office of A-club.
Finally we cam to know from the Lobby Manager that we would not be getting the points as the bills were paid by the client. If that was the case why did the Lobby Mgr given the false information. I do have memebership for other groups hotels like Hilton, Intercontinental etc. Never come accross such experience. Hence stay away from Mercure Royal groups hotel across globe.
Its risky in Mercure Riyadh, the local management may come up with false allegations also like what I have gone thru, not explain here. To know more contact me.More