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“Luxury hotel with a couple of things to improve”

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Narcissus Hotel & Residence, Riyadh
Ranked #7 of 224 Hotels in Riyadh
Certificate of Excellence
Reviewed 22 April 2014

I had a good experience with Narcissus Hotel, it's for sure a luxury hotel with all necessary facilities for a good stay (restaurants, free wifi, fitness room, hotel car that picks you up from the airport at 1.00 am, etc..).
However, for the price you pay the hotel should be flawless. Instead my room windows were facing a very crowded road and were not well insulated (I spend very noisy nights...); again, for some reasons the water from the shower was never hot but just warm.
The receptionists and valets were extremely kind and polite.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank fabiozan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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157 - 163 of 211 reviews

Reviewed 20 April 2014

At first i'd like to thank Mr. Karthick the reciptionist at the restaurant in the hotel, he was very helpful, professional and polite. He took us a tour. The buffet was delicious, rice, tidy, various dishes. It icludes indian, chinese, sea food, arabic, steak cousines. I highly recommend the lunch buffet, but there r 2 notes: 1- some dishes were salty, 2- the buffet price is high 250 SR per person, although i will come back again.

Stayed: April 2014, travelled with family
1  Thank Sa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014 via mobile

Stayed at the Narcissus hotel with two colleagues on a business trip. On first impressions when you enter the hotel it is hard not to be impressed. The decor is beautiful all through the hotel from the reception to the bedrooms. However, scratch below the surface and the cracks begin to appear.

We had booked a car from the airport to the hotel. With our flight arriving late at night we were looking forward to getting straight to the hotel ahead of a day of meetings. After the long wait to get through security in the airport, our car was not there. We called the hotel and someone picked up on the third attempt of calling. Then we were kept on hold for around ten minutes before being informed that they would now send the car. So another 40 minutes later the car arrived.

On arrival at the hotel we were offered no apology, explanation or any kind of compensation. When we asked why the car had not been sent we just got conflicting stories from different staff members.

Check in to the hotel took a long time, around 15 minutes despite there only been the three of us checking in.

On check in we booked a car for the next morning at 9am. Naturally as we went out to get in the car, it was not waiting for us and we had to speak to around 5 people to sort out the situation.

Later on that day we enquired about hiring a meeting room for a few hours. It took about half an hour to find a member of staff who could help us.

In the afternoon we took a walk to get some lunch. On our return to the room we were approached by a security guard asking us to prove we were staying in the hotel. We had to show him our room keys. No one else around us was being asked the same.

All this in less than 24 hours.

All in all this hotel is not good enough for the price you pay. I will return to staying in the Faisaliyah.

Stayed: April 2014, travelled on business
3  Thank Kjv85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago
Google Translation

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank M7767XQibrahima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2017
Google Translation

  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bosalmanq8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017
Google Translation

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mishaal2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017
Google Translation

  • Stayed: December 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank halsanea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Narcissus Hotel & Residence, Riyadh

Address: Olaya Street, Riyadh 11372, Saudi Arabia
Region: Saudi Arabia > Riyadh Province > Riyadh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 224 Hotels in Riyadh
Price Range: £171 - £245 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Narcissus Hotel & Residence, Riyadh 5*
Number of rooms: 280
Official Description (provided by the hotel):
Truly unique not only defines the location and the style but as well as the service of this new hotel complex. ... more   less 
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