Arrived during eid holidays to this "palace and spa. "
Check in was fast and smooth although a marching band came a long in the middle and played music which made it impossible to communicate. Proceeded to room via buggy. Room is in need of rennovation.
Went for lunch at their rimal restaurant. which was a buffet which had a decent albeit small selection. The food was okay. Service was sub par. Was charged twice. I paid by cash at the restaurant and they charged the room again and have yet to refund the money (BHD 40 approximately).
You should know that everything is overpriced and on top of that they add 15% service charge and 5% government levy. Hashbrowns are some 3.5BHD for example. Thats over 10$ for hashbrowns with fees. This wouldnt be bad if they actually were amazing or if the service was any good.
The rooms were spacious but worn and dated. The couches looked like they have been stampled with black shoes and chewn by a dog or used as a scratching post by a cat. The lights for the pool wouldnt work and they brought a spotlight to use at night. This would cause a fuse and the bathroom lights would go out and I had to go to the fuse box a couple of times to remedy the situation. The air conditioner blows cold air then hot humid air. I didn't get what it was doing and I had to keep adjusting it. The mini fridge contained nothing but they gave us a few cokes complimentary the first time and some water the first time as well.
The bathroom drain would expel soap which leaves next to the jacuzzzi and spills into it. The shower has a door inside of it that leads to an outside shower. Moths and small lizards made it into the indoor shower from this door. Tje water has a dusty smell. The towels have stains.
The pool and jacuzzi have bird feathers in them and ants and crickets and bird droppings floating about. A pigeon even took a bath in the watrr filtration system of the pool. The cleaners came a few times (on request) and still was dirty after. You have to have it cleaned frequently to even use it. It seems like they haven't drained and refilled the water in ages.
Ants, moths, crickets, pigeons etc.. Are all about. And bird droppings are around and inside the pool and jacuzzi. They need pest control and to do what dubai does and have a falcon fly about to take care of their pigeon problem.
The service... You have to call them 5 times to get anything done. The workers are hard to communicate with some of them and I speak 3 languages. Some of the staff are impolite and clueless.
I would not stay here again. It's a shame because it has a lot of potential, but it's obvious the management dont know what they are the doing. The driver of the transport service from the airport to the hotel even said that it was better when it was banyan tree and not al areen. He was probably right but I'll never know.
The only reason I gave this a 2 is because it has potential if they renovate and get their act together. Maybe this means new management.
I cannot recommend this place in its current state.
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- Also Known As:
- Al Areen Palace And Spa
- Al Areen Palace Hotel Manama
- Al Areen Palace & Spa Bahrain/Manama