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“Good Stay, Better Experience Since This Hotel Became a Westin”

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The Westin Bahrain City Centre
Ranked #14 of 132 Hotels in Manama
Certificate of Excellence
Houston, Texas
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good Stay, Better Experience Since This Hotel Became a Westin”
Reviewed 23 August 2014

In 2013, my family and I stayed at this hotel, it was the Grand Kempenski and we had a negative experience. As of July 2014, it is now the Westin. Being a fan of the Westin, we decided to stay there again and stayed in one of the one bedroom suites which are spacious and nice. This time, we had a much better experience. Specifically, the customer service was much better. While things have definitely improved, I can tell that they are still in transition because they missed a few minor details in cleaning/stocking the bathroom that you would not normally experience at Westin properties. However, the room was neat and clean with no smoke smell and the air conditioner worked flawlessly. Also the bed was really comfortable. The only problem was that the water went off for a few hours. This is a very expensive hotel and this should not ever happen (this is the reason for my overall rating of 4, otherwise, I would give them a 5). Other than than that, it was a pleasant stay and I will probably stay there again. They did accommodate us with early check in and late check out which made a big difference. If you plan to getaway for a weekend of shopping, movies, and restaurants, the City Centre Mall is downstairs and the Seef Mall is about five minutes away by car. Under Westin management, I am sure this hotel will continue to get better.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Don-9941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review, 8 September 2014
Dear Don-9941

Thank you for taking the time to share your feedback of your recent stay at The Westin Bahrain City Centre.

We’re delighted to hear that you enjoyed your stay and our service. Guest experience is our utmost priority and it’s always a pleasure to receive positive comments from our valued guests.

We thank you for your valuable feedback regarding the bathroom amenities and water shut down. I would like to apologize for any inconvenience these might have caused. Our services and facilities will improve based on your feedback.

We look forward to having the pleasure to welcome you and your family back at The Westin Bahrain City Centre.

Best regards,

Daniel van der Heijden
Hotel Manager
The Westin Bahrain City Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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466 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
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English first
Manama, Bahrain
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2014

on 9th of august i went to the hotel to have some drinks and snacks with my friends in the mezzanine lounge and had a great time... really nice f&b staff , but later when we were going back we pass through the lobby on of the security guy ask us not to use the lobby exit and ask us to go through the city center mall, and the way he asked me was really offending, it gave me a impression that indian people are not privilege of passing through the main door, this never happen to me before when it was Kempinsiky. I wanted to know the name of security guy but his name tag just mention security .

I am sorry to say that i used to love Starwood hospitality but such incident flush out all the good memories .

Stayed August 2014, travelled with friends
Helpful?
1 Thank Abhishek111361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review, 2 September 2014
Dear Abhishek,

Thank you for taking the time to share your feedback with us.

I’m sorry to learn of your recent experience and I would like to offer my sincere apologies for the disappointment you have expressed.

We at The Westin Bahrain City Centre continually strive to offer exceptional level of service which in this case it appears we have failed to deliver.

I hope you trust that we have done an internal follow up to avoid such issues you mentioned from occurring again in the future.

Best regards,

Daniel Van Der Heijden
Hotel Manager
The Westin Bahrain City Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 August 2014

Although we had an issue with our reservation but Skoosh quickly amended it and everything was perfect
The checkout time was 12pm they were able to push it to 2pm because of our flight time eventhou it was fully booked

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Skoosh

Helpful?
Thank DrEMYG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review, 2 September 2014
Dear DrEMYG,

Thank you for taking time to send your feedback about your recent stay at The Westin Bahrain City Centre.

We are pleased to know that you enjoyed the comfort our hotel offers and we look forward to welcoming you back for another relaxing experience.

Best regards,

Daniel Van Der Heijden
Hotel Manager
The Westin Bahrain City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 July 2014

One really great hotel in bahrain, located in the shopping center if you wish to do some, the quality of the room is really good, the room is big, there is a shower and bathtub, just try to aoid the view of the mall as it can be a bit noisy ( i spend multiples nights there and i prefer the "sanabis view")

Stayed December 2013, travelled on business
Helpful?
Thank beuz-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review, 2 September 2014
Dear Beuz-7,

Thank you for sharing your valuable feedback with us. It’s inspiring to know you enjoyed your overall stay with us. Guest experience is our highest priority and it is always gratifying to receive such valuable comments.

We look forward to welcoming you back.

Best regards,

Daniel Van Der Heijden
Hotel Manager
The Westin Bahrain City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
103 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 27 July 2014

The Westin assumed ownership of this location on July 1, 2014 and have done a good integrating the property with the Westin brand. The lobby is welcoming and free valet parking for guests is a nice plus, especially considering the location and integration with the Bahrain City Center mall. The lobby is welcoming and service and the overall facility is what would be expected of a 5 start hotel. The nice surprise was the rooms. They are a decent size and well appointed, but the highlight is the glass wall bathroom which can be made opaque with single switch; this lets you have privacy in the bathroom, but opens the whole room up when you want to feel more spacious. Another nice feature is the hotel pool, with a spacious deck area that the north facing rooms all look down to. Overall this is a good hotel, but there are some branding issues that were noticed that detracted from the overall rating:
1) There were not bath robes in the room. This can present an inconvenience when there is someone at the door and you are bathing.
2) Some of the branded items in the room show the name of the previous hotel owner
3) The bath towels are all standard size and no bath sheets
4) The power outlets in the desk did not work, making use of a laptop while charging impossible from the desk
5) Some of the furniture showed damage, particularly on the edges which could be easily fixed.

Overall the hotel

Room Tip: All of the rooms are good, but upgrading to one with a walk-in closet provides much easier oranzatio...
See more room tips
Stayed July 2014, travelled solo
Helpful?
Thank Derek G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review, 2 September 2014
Dear DerekG-TX,

It’s a delight to learn that you had a wonderful time at The Westin Bahrain City Centre. I’m glad to hear that you enjoyed our facilities.

I’m very happy you liked the Smart Glass technology in our bathrooms, a feature which is appreciated by most of our guests.

We thank you for your valuable comments on bathrobes, power outlet and furniture. Our services and facilities will only improve based on your feedback.

Guest experience is our highest priority and it is always gratifying to receive such valuable comments.

Team Westin looks forward to welcoming you back.

Best regards,

Daniel Van Der Heijden
Hotel Manager
The Westin Bahrain City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
47 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 July 2014

Very nice rooms, top quality service, quick check-in and check out. Everything you'd expect from a five star hotel. Food was great, bed was very comfortable, room was large. Nice valet parking, close to the mall to eat out. A good option for business. I can't comment on value as I didn't pay. Breakfast was top notch.

  • Stayed June 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arfan2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review, 2 September 2014
Dear Arfan2012,

Thank you for taking the time to give us your feedback about your stay with us and I’m delighted to hear you enjoyed your experience during your time in Bahrain.

I’m glad to learn that you enjoyed our breakfast, our contemporary rooms and of course our renowned Heavenly Beds.

We look forward to welcoming you back for another renewing experience.

Best regards,

Daniel Van Der Heijden
Hotel Manager
The Westin Bahrain City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dhahran, Saudi Arabia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 July 2014

Love staying at this hotel. Staff is very accommodating. We arrived at 10 a.m. on a Friday and were given a room even though check in is at 2 p.m. The day we left, they let us stay in the room until 1pm.

We will definitely miss Kempinski and the great service afforded to us.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CFP1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Bahrain, Hotel Manager at The Westin Bahrain City Centre, responded to this review, 2 September 2014
Dear CFP1973,

Thank you for taking time to send your feedback about your recent stay with us. I would like to thank you for letting us know how delighted you were with the service you received.

We are grateful for your support and look forward to welcoming you back in future.

Best regards,

Daniel Van Der Heijden
Hotel Manager
The Westin Bahrain City Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Bahrain City Centre

Property: The Westin Bahrain City Centre
Address: Sheikh Khalifa Bin Salman Highway, Manama, Bahrain (Formerly Grand & Ixir Hotel Bahrain City Centre)
Region: Bahrain > Manama
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Manama
#8 Business Hotel in Manama
#14 Luxury Hotel in Manama
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Westin Bahrain City Centre 5*
Number of rooms: 200
Official Description (provided by the hotel):
Ideally located at the heart of Manama, The Westin Bahrain City Centre is the first-ever Westin Hotel to grace the island. Thoughtfully devised with a host of novel and innovative facilities that include the city's first Heavenly(R) Spa and Westin KidsClub, guests are afforded the opportunity to sample the unique Westin wellbeing promise when staying for business or leisure. The Westin is merely a few steps away from Bahrain City Centre, the nation's most popular retail and leisure destination with more than 340 retail stores. ... more   less 
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Also Known As:
Kempinski Grand And Ixir Hotel Bahrain City Centre
The Westin Bahrain City Centre Manama

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