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“A Ramadan Visit” 4 of 5 bubbles
Review of Elite Grande

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Elite Grande
Ranked #25 of 134 Hotels in Manama
Certificate of Excellence
Al Khobar
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A Ramadan Visit”
4 of 5 bubbles Reviewed 20 July 2014

I put my 2 children in this hotel for a week while visas were being processed. Everything was excellent until my son went for his early morning breakfast in the swimming pool area. The food was cold with no one offering to heat it up. The area was surrounded by shisha smoking seating areas and was extremely uncomfortable to eat in. This was probably the worst place to have a Ramadan Sahoor as for the next day my son was ill with diahorreha.
My suggestion is to make sure that the food is served in an area where there is no smoking, comfortable for guests, that the food is hot and covered well and that the service available is the best.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Abdulkareem A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliteHospitality, Asst. Rooms Division Manager at Elite Grande, responded to this review, 21 July 2014
Dear Mr. Abdulkareem,

Greetings from Elite Hospitality & Elite Grande Hotel.

This is with reference to your feedback posted online. I would like to request you to kindly accept my sincere apologies on behalf of the management of the Elite Grande Hotel. I regret the inconvenience caused to your son while having the morning Suhur. We have already shifted the venue for the Suhur to our Coffee shop at the lobby level which is an indoor and no smoking. This was in effect from Friday 18th July.

I have discussed in details with our Food and Beverages manager regarding your comment on food temperature and the response of the staff. I would like to assure you that such incidents will not recur.

Well-meaning individuals like you indeed help us a great deal by pointing our mistakes. After going through your feedback, I feel that we still need to go many miles before we achieve our Mission Objectives of Operational Excellence and Customer Intimacy

I once again thank you for the feedback, which is so helpful in further strengthening our operations, and making them more Customer Focused.

Kind Regards

Mayuresh Deokar
Asst. Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

217 reviews from our community

Traveller rating
    84
    96
    21
    9
    7
See reviews for
69
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Any
English first
Dublin, Ireland
1 review
5 of 5 bubbles Reviewed 12 July 2014

Friendly, efficient check-in after a long day. Spacious living room and bedroom. Free wifi worked throughout the hotel. Staff friendly, interested and helpful. Location is a 5 minute walk to nearby City Mall. Taxi ride less than 10 minutes to Manama.

  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Paul_Dln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliteHospitality, Asst. Rooms Division Manager at Elite Grande, responded to this review, 13 July 2014
Dear Mr. Paul,

Greetings from Elite Hospitality & the Elite Grande Hotel!

At the outset, and on behalf of the Management of Elite Grande, I would like to extend our gratitude to you for having chosen Elite Grande and for having stayed with us recently... It’s a great honour!

And again, many thanks for the time taken to post your comments on the trip advisor. Your comments are of great value to the success of the hotel.

We are very happy to know that we have taken good care of you during your stay, it’s also gratifying to note that we have met with your expectations and our services have been appreciated.

It has been our endeavor to offer our guests a consistently superior quality of services and attain World Class Standards

Thank you once again, for staying with us and we 'll consider ourselves privileged to welcome you back at the Elite Grande during your future visits to Bahrain.

Kind Regards
Mayuresh Deokar
Asst. Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City
1 review
5 of 5 bubbles Reviewed 4 July 2014

I've always been choosing Elite whenever I have trip to Bahrain. Because of its spacious rooms in reasonable price. The hotel is clean. Not to forget the smiling faces of the staff. However, I suggest to have a service as the location is off the street. Other than that, everything is excellent. I probably recommend it. Actually I already did. :)

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank donbertillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliteHospitality, Asst. Rooms Division Manager at Elite Grande, responded to this review, 6 July 2014
Dear Guest,

Greetings from Elite Hospitality & the Elite Grande Hotel !

At the outset, and on behalf of the Management of Elite Grande, I would like to extend our gratitude to you for having chosen Elite Grande and for having stayed with us recently... It’s a great honor!

And again, many thanks for the time taken to post your feedback online;as your comments are of great value to the success of the hotel.

We are very happy to know that we have taken good care of you during your stay, it’s also gratifying to note that we have met with your expectations and our services have been appreciated.

It has been our endeavor to offer our guests a consistently superior quality of services and attain World Class Standards.

Thank you once again, for staying with us and we 'll consider ourselves privileged to welcome you back at the Elite Grande during your future visits to Bahrain.

Kind Regards

Mayuresh Deokar
Asst. Rooms Division Manager
Elite Grande Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guangzhou, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 30 June 2014

Everything good about this place. Lovely spacious Rooms and excellent service. Only issue is the location of the Hotel which is slightly off the street with some problem to find a Taxi. If one can walk a bit, maybe 10 minutes, then can reach the biggest Mall of Bahrain and host of other facilities. But to walk for 10 minutes in blistering Sun, well, I leave it to your judgement.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Naveen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliteHospitality, at Elite Grande, responded to this review, 6 July 2014
Dear Mr. Naveen,

Greetings from Elite Hospitality & the Elite Grande Hotel !

At the outset, and on behalf of the Management of Elite Grande, I would like to extend our gratitude to you for having chosen Elite Grande and for having stayed with us recently... It’s a great honor!

And again, many thanks for the time taken to post your feedback online;as your comments are of great value to the success of the hotel.

We are very happy to know that we have taken good care of you during your stay, it’s also gratifying to note that we have met with your expectations and our services have been appreciated.

It has been our endeavor to offer our guests a consistently superior quality of services and attain World Class Standards.

Thank you once again, for staying with us and we 'll consider ourselves privileged to welcome you back at the Elite Grande during your future visits to Bahrain.

Kind Regards

Mayuresh Deokar
Asst. Rooms Division Manager
Elite Grande Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dammam
1 review
5 of 5 bubbles Reviewed 26 June 2014

Our experience was so positive, all the staff are so helpful and nice we experienced their smiling faces from the time we entered. The room and facilities were great and for sure we will recommend it .

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Anoir A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliteHospitality, Asst. Rooms Division Manager at Elite Grande, responded to this review, 28 June 2014
Dear Mr. Anoir,

Greetings from Elite Hospitality!

At the outset, and on behalf of the Management of Elite Grande, I would like to extend our gratitude to you for having chosen Elite Grande and for having stayed with us recently... It’s a great honour!

And again, many thanks for the time taken to post your feedback as your comments are of great value to the success of the hotel

We are very happy to know that we have taken good care of you during your stay; it’s also gratifying to note that we have met with your expectations and our services especially from Jahangir have been appreciated.

It has been our endeavour to offer our guests a consistently superior quality of services and attain World Class Standards

Thank you once again, for staying with us and we 'll consider ourselves privileged to welcome you back at the Elite Grande during your future visits to Bahrain.

Warm Regards
Mayuresh Deokar

Asst Rooms Division Manager
Elite Grande Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lahore, Pakistan
1 review
3 of 5 bubbles Reviewed 22 June 2014

Overall a nice , clean place to stay. I arrived earlier because of my flight timing. I had to wait in the lobby for four hours. Despite my request the front desk made no effort to make some room ready early.

  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Muhammad I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliteHospitality, Asst. Rooms Division Manager at Elite Grande, responded to this review, 23 June 2014
Dear Mr. Muhammad,

Greetings from Elite Hospitality & Elite Grand Hotel!

This is with reference to the feedback you have written on trip advisor.

I am indeed grateful to you and appreciate you sparing your valuable time informing us in detail about your check in experience at the hotel. I request you to kindly accept our sincere apologies for not been able to accommodate you as soon as you arrived at the hotel. All the rooms were physically occupied when you arrived at the hotel and the front office associates had no choice but to wait till first guest checked out before 1200 noon which is the standard check out time of the hotel.

However we deeply regret the inconvenience caused. Well-meaning individuals like you indeed help us a great deal to achieve our Mission Objectives of Operational Excellence and Customer Intimacy.

I once again thank you for the feedback, which is so helpful in further strengthening our operations, and making them more Customer Focused.


Kind Regards
Mayuresh Deokar

Asst. Rooms Division Manager
Elite Grande Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dammam
1 review
4 of 5 bubbles Reviewed 21 June 2014

It was clean, and had a freindly atmosphere which started at the booking stage. I also liked the location and the fact there are car parking area available. It is at a close proximity from important locations

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Awad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EliteHospitality, General Manager at Elite Grande, responded to this review, 22 June 2014
Dear Mr. Awad,

Greetings from Elite Hospitality & Elite Grande Hotel!

At the outset, and on behalf of the Management of Elite Grande, I would like to extend our gratitude to you for having chosen Elite Grande and for having stayed with us recently... It’s a great honour!

And again, many thanks for the time taken to post feedback as your comments are of great value to the success of the hotel

We are very happy to know that we have taken good care of you during your stay; it’s also gratifying to note that we have met with your expectations and our services have been appreciated.

It has been our endeavour to offer our guests a consistently superior quality of services and attain World Class Standards

Thank you once again, for staying with us and we 'll consider ourselves privileged to welcome you back at the Elite Grande during your future visits to Bahrain

Fadl Adib
General Manager
Elite Grande Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Elite Grande

Property: Elite Grande
Address: Building 3378, Road No. 2845 | Seef District, Manama, Bahrain
Phone Number:
Region: Bahrain > Manama
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Manama
#25 Luxury Hotel in Manama
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Elite Grande 4*
Number of rooms: 129
Official Description (provided by the hotel):
Enjoy the comforts of your own space in a grand way! Elite Grande, an all-suites hotel, offers you the comforts of living large with the choice of a stay in a spacious suite rather than a cramped hotel room. The Elite Grande hotel is located in the Seef area just fifteen minutes' drive from the Bahrain International Airport, and adjacent to the Bahrain City Centre Mall - one of the largest shopping complexes on the island. By consistently offering the highest standard of quality, service and style, the Elite Grande welcomes its guests to a refreshingly enjoyable and hassle-free experience; any time and every time. ... more   less 
Reservation Options:
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Also Known As:
Elite Grande Manama
Elite Grande Bahrain/Manama

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