Niloo hotel is probably one of the best hotels in Tehran. However, it is far from 5 star!
I agree with the rooms being nice and big but in the 3 nights that I stayed in the hotel in April 2011, we encountered several problems. First the computer didn't work and we had to have someone visit in the middle of our family lunch in the room to fix it. Then the shower was clogged, then finally we found out that in the last two days our door was not even locked!! At this point my husband decided to complain. But what followed was the manager giving me a lecture on how I should have behaved and managed the situation myself for about 30 minutes making me feel really bad just two days after my wedding. That was not a very professional move on her side. To finish off she had mixed up the payments for all the 4 rooms that we had rented and people ended up paying the wrong amounts which made it very inconvenient for us having to chase money from people. Also my guests in the other room had problem with their AC and their safe box (their belongings got locked inside the box) so we constantly had to have someone visit the rooms to fix problems (violation of our privacy).
I could forget about all the problems but the manager's response to our valid complaint has darkened my memory of this hotel. It is important to mention that the staff were extremely nice specially Miss Abdollahy. The pool is also nice and empty (the sauna didn't work) and my guests were very happy with the food and the front desk service.
It looks like they have some work to do to bring up the room standards to 5 star.
- Official Description (provided by the hotel):
- Niloo Hotel's spacious Apartments are furnished to the highest standards. Relax in the tranquility of their spacious rooms. Each apartment is a suite, and can offer either one or two bedrooms, and fitted with both a power shower and bath. We offer a range of additional services from FREE broadband access to satellite and wide, flat screen TV, safe-box and mini bar, as well as all of the other facilities you would expect from a modern international hotel. For those wishing to experience pure luxury and high class comfort, our spacious executive Apartments and suites offer the modern traveller that extra touch of opulence. ... more less