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“Horrible Experience- Don't go there”
Review of Aasa Suites

Aasa Suites
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Aasa Suites
Ranked #16 of 34 Tehran B&B and Inns
Pasadena, California
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Horrible Experience- Don't go there”
Reviewed 18 July 2012

Last July my husband and I had our friends from UK come to Iran for our wedding. We talked to different hotels and Aasa team provided us with a rather good deal. My husband did all the negotiation with them and since he was not here most of the communication was on emails.

Our friends got here, checked in and the rooms were okay.

On the night they were checking out we got a call from them (they were late for the airport) saying that the hotel reception is charging them more. We drove to the hotel and the reception didn't seem to know anything about our agreement with the manager, Mr. Azari. Since it was late at night and we couldn't reach the manager and our friends were late, we paid 1000 dollars extra knowing that we could get it back the day after when we call Mr. Azari.

From the next day for a month we kept calling him and explaining to him and referring to emails he sent and all he did was to hang up on us and refuse to talk to us. He was rude and his behavior for a manager of a top chain group was unacceptable.

In the last one year I have been telling everyone I know to avoid going to a hotel with such little regards for customer satisfaction.

  • Stayed July 2012, travelled with friends
    • Value
    • Service
Helpful?
11 Thank Lamy1358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Russian first
  • Any
English first

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Additional Information about Aasa Suites

Property: Aasa Suites
Address: No. 9 Sarallah Moghaddas Street, Tehran 11369, Iran
Region: Iran > Tehran Province > Tehran
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #16 of 34 B&Bs / Inns in Tehran
Hotel Class:4 star — Aasa Suites 4*
Number of rooms: 30

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