Last July my husband and I had our friends from UK come to Iran for our wedding. We talked to different hotels and Aasa team provided us with a rather good deal. My husband did all the negotiation with them and since he was not here most of the communication was on emails.
Our friends got here, checked in and the rooms were okay.
On the night they were checking out we got a call from them (they were late for the airport) saying that the hotel reception is charging them more. We drove to the hotel and the reception didn't seem to know anything about our agreement with the manager, Mr. Azari. Since it was late at night and we couldn't reach the manager and our friends were late, we paid 1000 dollars extra knowing that we could get it back the day after when we call Mr. Azari.
From the next day for a month we kept calling him and explaining to him and referring to emails he sent and all he did was to hang up on us and refuse to talk to us. He was rude and his behavior for a manager of a top chain group was unacceptable.
In the last one year I have been telling everyone I know to avoid going to a hotel with such little regards for customer satisfaction.