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“Another Great Stay”

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Jumeirah Messilah Beach Hotel & Spa
Ranked #4 of 72 Hotels in Kuwait City
Certificate of Excellence
Reviewed 10 March 2014

We just left Kuwait and booked Jumeirah on 3/1. Very pleased once again with this hotel. We are often quick to complain, but never compliment. This hotel is absolutely beautiful from the inside all the way to the perfectly manicured gardens outside. The views are breathtaking. I feel very secure inside this hotel, with all the staff around. Valet is very prompt and courteous. They constantly offer to unload everything in your car any time you have bags, always with a smile on their face. Cleaning staff is there every day and cleans the room well. I am a stickler for cleanliness, especially bedding and bathrooms. I have never had an issue here. The bedrooms all come with Dvd players. This is wonderful for those traveling with children. There are many channels to choose from. Free wi-fi, never had an issue with losing a connection, etc., speed of internet is great.

The only negative is minor. I wish they would leave towels in the kitchen. If you wash dishes, or wash your hands, you have nothing to dry off on. The rooms should come with convertors for international travelers or guests should be asked upon check in if any needed. Water should be stocked accorded to the # of guests in the room. We only received 3 to 6 bottles per day, and we are a family of 8. These go very fast, and my kids are crazy for Jumeirah's water.

Regardless, we will continue to book again and again. Such a great hotel.

  • Stayed: March 2014, travelled with family
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1  Thank Rachel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMichaelNilsen, Business Excellence Manager at Jumeirah Messilah Beach Hotel & Spa, responded to this reviewResponded 13 March 2014

Dear Guest,

Thank you so much for your kindness and sharing your review of our hotel on Tripadvisor. We were really happy to welcome you to our hotel and offer you our hospitality.

The fact that we could meet your expectations and provide you with the best that Jumeirah is renowned for – itself is a reward for us. We are glad that you enjoyed your stay and the services at the hotel.

We have forwarded your feedback about the extra kitchen towel and the bottles of water to the appropriate team for their consideration and action.

We look forward to welcoming you back at Jumeirah Messilah Beach Hotel and Spa and exceeding your expectations as always.

Yours sincerely
Michael Nilsen

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Reviewed 10 March 2014

My wife and I stayed at the Jumeirah Beach Hotel March 2-6. Overall the stay was excellent. The staff make every effort to be friendly and helpful. The pools and outside area are very beautiful (the pool is heated the perfect temperature). The gym is very nice and the trainers very friendly. I didn't use the tennis courts but they looked great as well.

Our room included buffet breakfast which had a great selection and was delicious. We didn't try many other food options in the resort as we found them very pricey.

The bed was the most comfortable bed I have ever slept in. I'm looking to find the same mattress and duvet for my own bed.

We took advantage of the airport pickup service. We were picked up from the airport in a Cadillac Escalade and returned to the aiport in an Audi. The drivers were great and extremely helpful.

I do have a couple minor areas for improvement.

1. Upon check in we were offered juice which was very nice. We took the two glasses to our room to finish the juice. The cleaning staff left the 2 dirty glasses in our room for all 4 days our of stay. That seems to be a strange oversight.

2. The room lights, heat, etc are all controlled electronically. There were a couple of times where the controls were not working for whatever reason and we couldn't change anything in our room. Eventually the system just started working again.

3. This isn't the resorts failure but there are very few amenities near the hotel but outside of the resort. There is a gas station and a burger king but that is all I saw within walking distance.

Overall our stay was great and I will return any time I am in Kuwait.

  • Stayed: March 2014, travelled on business
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Thank oc64Edmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMichaelNilsen, Business Excellence Manager at Jumeirah Messilah Beach Hotel & Spa, responded to this reviewResponded 13 March 2014

Dear Guest,

Many thanks for taking the time to write a review about our hotel. Your encouraging compliments are certainly appreciated and will be passed on to our staff to let them know that their efforts do not go unnoticed by our guests.

We take enormous pride in our service and facilities, and it is always rewarding to know when our efforts have been successful.

With regards to your suggestions for improvement, we are actually in the process of testing out a revised and updated room comfort control system which will make the guest experience a much better experience overall. However, we want to thank you for the feedback.

Finally, thank you again for your positive comments. We at Jumeirah Messilah Beach Hotel and Spa are happy that your stay with us was enjoyable, and we look forward to welcoming you again.

Yours sincerely
Michael Nilsen

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Reviewed 10 February 2014

I have stayed in the majority of the hotels in Kuwait, and this hotel wins the prize, in terms of location, comfort and service.

the one caveat I found is their lighting system in the room, which responds to movement (it gets really annoying at night when going to the loo). Otherwise, two thumbs up.

  • Stayed: February 2014, travelled on business
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2  Thank Mathieu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMichaelNilsen, Business Excellence Manager at Jumeirah Messilah Beach Hotel & Spa, responded to this reviewResponded 13 February 2014

Dear Guest,

Thank you for your excellent feedback from your recent stay at the Jumeirah Messilah Beach Hotel and Spa. I am delighted to hear you enjoyed your stay with in this very busy period. It is always a pleasure to learn that we are delivering the high level of customer service that Jumeirah is renowned for and the fact you mentioned about comfort and service is very encouraging and great pride for the entire team.

With regards to the lighting sensors in the room, we are presently working on upgrading the lighting systems to be more user friendly and responsive to guest needs.

Once again thank you taking your time to post your review on Tripadvisor. I have shared your comments with all our staff members and they are equally happy that you had a brilliant holiday with us and looking forward welcoming you back at Jumeirah Messilah Beach Hotel and Spa.

Yours sincerely
Michael Nilsen

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Reviewed 6 February 2014

Amazing! From check in to check out everything is just perfect.

Rooms are spacious and with all the facility one would expect. Coffee machine was a surprise.

Breakfast spread is again excellent with courteous staff. One call walk towards sea from the restaurant for a beautiful picturesque view of the sea and city. Well built walk way.

Spa, gym, lobby are all very good. Good range of TV channels both local and International.

I could not find any green initiatives in the hotel. I strongly feel, hotel can reduce waste, save electricity and gain much more by introducing environment friendly steps.

  • Stayed: December 2013, travelled on business
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1  Thank VinodVyas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMichaelNilsen, Business Excellence Manager at Jumeirah Messilah Beach Hotel & Spa, responded to this reviewResponded 10 February 2014

Dear Mr. Vyas,

Thank you for taking the time to share your review about our hotel on Tripadvisor. We were really happy to read that you enjoyed your stay with us and experienced the memorable guest experience that is – “The Stay Different” Promise.

I am pleased with your recognition of the breakfast buffet as well as the picturesque scenery of the hotel garden and other hotel outlets. I appreciate your comment about the green initiatives, we all at Jumeirah are committed to the environment and have certain initiatives that we work towards. However, as our hotel is quite new, we haven’t yet introduced these within the guest experience journey.

I shared your comments with the entire team and they are equally happy that they could make your stay so enjoyable and looking forward to welcome you back at Jumeirah Messilah Beach Hotel and Spa and offering you our hospitality.

Yours sincerely
Michael Nilsen

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Reviewed 22 January 2014

Wonderful hotel with beautiful rooms,beautiful lobby,Excellent Restaurant and great staff. The restaurant is great. All the staff in room was excellent..I was there invited for the Second Humanitarian Conference for Syria.

  • Stayed: January 2014, travelled on business
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Thank annateresa54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMichaelNilsen, Business Excellence Manager at Jumeirah Messilah Beach Hotel & Spa, responded to this reviewResponded 26 January 2014

Dear Guest,

We are very thankful to you for writing a review about our hotel on Tripadvisor. We were privileged to host the Second Humanitarian Conference for Syria and are glad that we were able to meet your expectations.

We have shared your beautiful comments with the entire team and we are thankful for them.
All of us at Jumeirah Messilah Beach Hotel and Spa look forward to the opportunity of welcoming you back to Kuwait and offer you the Jumeirah hospitality experience.

Yours sincerely
Michael Nilsen

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Reviewed 21 January 2014

This was my 2nd time at the Jumeirah Messilah hotel and the first time since their hard opening.

In short there is little reason to stay anywhere else. The staff are excellent as is the food, the gym and the whole hotel.

I have stayed in the same type of room each time but on this visit I had a hand written note from the acting genral manager which was a nice personal touch and well appreciated.

The hotel cars are all new Audi A8's with Wifi and the drivers are all excellent.

The hotel is well located and only c.15-20 mins from the heart of the city so getting to meetings was easy.

I had access to the executive lounge and this is well worth it. The staff are good and even remember what you drink if your a regular.

I look forward to my next visit.

Room Tip: Get the executive lounge access if your a business traveller.
See more room tips
  • Stayed: January 2014, travelled on business
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Thank ryanlambotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMichaelNilsen, Business Excellence Manager at Jumeirah Messilah Beach Hotel & Spa, responded to this reviewResponded 26 January 2014

Dear Mr. Lambotte,

Thank you so much taking the time to share your review about our hotel on Tripadvisor. We were delighted to welcome you back to the hotel and offer you our hospitality.

It is always nice to read such lovely things about our hotel and colleagues. All of our guests are important to us and we take joy in the fact that we could offer you the best of our services.

The entire team at the hotel is thankful for your kind words and we look forward to welcoming you back at Jumeirah Messilah Beach Hotel and Spa and exceeding your expectations as always.

Yours sincerely
Michael Nilsen

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Reviewed 8 January 2014

Second visit! This hotel is directly on the beach and the value/price was perfect for the quality and service we received. The staff displays outstanding service skills for the hotel, that is the reason I scored 5 out of 5 along with the wonderful property.
The rooms were very clean and service is superior along with the heated pools.
The hotel opened a new restaurant called Olio which is a wonderful Italian Restaurant overlooking the sea. The food is absolutely fabulous and the staff is lovely.

  • Stayed: January 2014, travelled with family
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Thank Getit69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMichaelNilsen, Business Excellence Manager at Jumeirah Messilah Beach Hotel & Spa, responded to this reviewResponded 26 January 2014

Dear Guest,

Thank you for taking the time to share your review about our hotel on Tripadvisor. We were really happy to welcome you back to the hotel and offer you our hospitality.

All our teams are committed to ensuring that the guests are well taken care of and enjoy themselves during their stay. We are glad that you were delighted by our services at Olio. You could visit our Seafood specialty restaurant – Salt once we open it during the coming months.
We look forward to welcoming you back at Jumeirah Messilah Beach Hotel and Spa and exceeding your expectations as always.

Yours sincerely
Michael Nilsen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Messilah Beach Hotel & Spa

Address: Al Ta'awun Street | Messilah, Kuwait City, Kuwait
Region: Kuwait > Kuwait City
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Kuwait City
#4 Luxury Hotel in Kuwait City
Price Range: £223 - £385 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Messilah Beach Hotel & Spa 5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Jumeirah Messilah Beach Hotel & Spa Kuwait/Kuwait City

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