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“"A quiet beautiful hotel”

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Holiday Inn Kuwait Al Thuraya City
Ranked #9 of 69 Hotels in Kuwait City
Certificate of Excellence
Reviewed 14 March 2013

We ended up here for about 17 hrs on a layover since I am an airline staff and we got stuck so we booked this at the airport hotel desk and they had a shuttle right there. The lobby is beautiful and the staff was superfriendly and helpful; They even called up to the room to make sure it was OK. The cost was 45 Kuwait dollars we had coffee in lobby so with tax the cost in US was $194.00. To bad we were so tired all we did there was sleep.
They have a nice pool.
I did use the business center on the 3rd floor to print my boarding passes.
The room did have lots of complementary coffee and teas and nice shampoo lotions etc also a hairdryer.
I didn't take any pictures but I am sure the website has lots of nice pictures.
The shuttle back to the airport was free its about 7-10 minutes back to the airport.

  • Stayed: March 2013, travelled as a couple
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Thank Nevilledog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaKuwait, Front Office Manager at Holiday Inn Kuwait Al Thuraya City, responded to this reviewResponded 18 March 2013

Dear Nevilledog,

Greetings from Crowne Plaza Kuwait!

We are always pleased to receive praise and acknowledgement of such a positive nature and it is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say share their experience here on tripadvisor. Your comments will be shared with the team to continue the same efforts to make the Crowne Plaza Kuwait a leader in excellence.

Once again, thank you for your comments. We look forward to the opportunity of serving you again in not to distance future.

Best Regards,

Alberto Saadeh
Front Office Manager

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Reviews (528)
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308 - 314 of 528 reviews

Reviewed 11 March 2013

It was a pleasant stay ...Many thanks for Mr. Ayaman in reception for changing the suite to the one with Jacuzzi . All the people were very friendly . Kids club needs more attention .
Sure I would recommend .

Room Tip: Ambassador suits are the best
  • Stayed: March 2013, travelled on business
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Thank Mahmoud_Fawzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaKuwait, Front Office Manager at Holiday Inn Kuwait Al Thuraya City, responded to this reviewResponded 12 March 2013

Dear Mahmoud_Fawzi,

Greetings from Crowne Plaza Kuwait!

Thank you for choosing us to celebrate your marriage anniversary. It gives us happiness that we are able to cater to your needs. Rest assured that your appreciation for Mr. Ayman’s kind act will be shared with him as well as the team.

We hope to welcome you again on your next visit.

Best Regards,

Alberto Saadeh
Front Office Manager

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Reviewed 11 March 2013

Hotel has character with very pleasant staff. The room lighting needs brighter bulbs. The hall and lobby areas are too dark and need new lighting. Overall it was a pleasant stay and convenient for the airport arrival and departure.

  • Stayed: March 2013, travelled on business
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Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaKuwait, Front Office Manager at Holiday Inn Kuwait Al Thuraya City, responded to this reviewResponded 12 March 2013

Dear Brian M,

Greetings from Crowne Plaza Kuwait!

Thank you for sharing your valuable feedback here on tripadvisor with regard to your recent stay at our hotel. Your comment had been forwarded to our Engineering department and we are glad you’ve voiced out what you have noticed.

We are happy to know that we have provided you with the convenience you deserve and we look forward to be of your service again on your next visit to Kuwait.

Best Regards,

Alberto Saadeh
Front Office Manager

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Reviewed 10 March 2013

Jamawar is the new addition to this hotel. They need to improve a lot to get customers recommendation. Quality & quantity of the food, desert, they serve need real improvement. Kulfi they served on that particular day was as little as piece of Barfi served in big bowl, I suggest to change size of either one. Cold drinks (lemon mint) were not served to some of guests even after repeated requests. Vegetarian dishes did not reach all guests, so were the samosas and other vegetarian starters.

Stayed: March 2013, travelled with friends
Thank Shyam057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaKuwait, Front Office Manager at Holiday Inn Kuwait Al Thuraya City, responded to this reviewResponded 12 March 2013

Dear Shyam057,

Thank you for taking your time in sharing your feedback with regard to your recent dining experience at Crowne Plaza Kuwait.

We just had our new Indian restaurant opened and the feedback you have provided above about it will be of great use for the management. Everything you have mentioned above had been forwarded to the concerned section of the hotel.

We look forward to welcoming you again at Crowne Plaza Kuwait and experience Jamawar again.

Best Regards,

Alberto Saadeh
Front Office Manager

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Reviewed 7 March 2013

I have been coming to Kuwait for 13 years.

Never have had a bad experience and the quality and staff always far exceed .

This trip Ms. Jouda at front desk went above and beyond to help me.

Just always enjoy the experience with this Crowne Plaza. An example for all their hotels to follow. As far as that goes all hotel could learn from Crowne Plaza in Kuwait.

Lest we not forget Mr. Khan. A gentleman and friend for many years.

Steve Cox

  • Stayed: March 2013, travelled on business
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Thank Juda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2013

Rooms were nice and clean. Food was excellent, staff and service were great. Wifi was fast and free. Location was great being so close to the airport and local restaurants. Will definitely stay here again on my next trip to kuwait.

  • Stayed: February 2013, travelled on business
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Thank dave d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaKuwait, Front Office Manager at Holiday Inn Kuwait Al Thuraya City, responded to this reviewResponded 26 February 2013

Dear Mohamed J,

Greetings from Crowne Plaza Kuwait!

Thank you for taking your time in sharing your feedback with regard to your recent stay with us. We are very glad to hear that you liked our rooms, food and most especially the service we have provided you with.

We look forward to welcoming you again on your next visit to Kuwait.

Best Regards,

Alberto Saadeh
Front Office Manager

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Reviewed 24 February 2013

The hotel is a bit old (might be time for minor renovation) and the colors were not my favorite but the staff of the hotel make up for everything. Really nice personnel and among the better hotel choices in Kuwait.

  • Stayed: February 2013, travelled on business
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Thank Mohamed J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaKuwait, Front Office Manager at Holiday Inn Kuwait Al Thuraya City, responded to this reviewResponded 27 February 2013

Dear Mohammed J,

Greetings from Crowne Plaza Hotel Kuwait!

Thank you for sharing your honest feedback here on tripadvisor with regard to your recent stay with us. The hotel is undergoing not only a minor renovation but a major one and we are thrilled with the new changes that are going to happen to further improve our guest’s experience.

It gives us great pleasure to know that you appreciate the service we have provided you with. We look forward to be of your service again.

Best Regards,

Alberto Saadeh
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Kuwait Al Thuraya City

Address: P.O. Box 18544 Farwaniya, Kuwait City 81006, Kuwait (Formerly Crowne Plaza Kuwait City)
Phone Number:
Region: Kuwait > Kuwait City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kuwait City
#5 Business Hotel in Kuwait City
#6 Spa Hotel in Kuwait City
#9 Luxury Hotel in Kuwait City
Price Range: £144 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Holiday Inn Kuwait Al Thuraya City 5*
Number of rooms: 296
Official Description (provided by the hotel):
Holiday Inn Kuwait Al Thuraya City is the authentic urban resort and business hotel in Kuwait. We are conveniently located within 20 minutes from the major government & corporate offices, and only 5 minutes to The Grand Avenues Mall, and 360 Shopping Mall and Golf Club. Kuwait International Airport is only a 5-minute drive away. Business and leisure travelers alike will appreciate the lush grounds and the prestigious High ways in which you will find many experiences to last a lifetime. Enjoy the largest free-form swimming pool. Holiday Inn Kuwait Al Thuraya City offers 300 guestrooms with a variety of Pool view, suites and club floor rooms. The Hotel is equipped to host business meetings & social gatherings with eighteen flexible function rooms, and three grand ballrooms that accommodates up to 500 guests. 24-hour business centre with high-speed Internet access and Free Wi-Fi in all the guest rooms and meeting rooms that make doing business a snap. We offer wide choice of restaurants serving International cuisine, Iranian, Japanese, Middle Eastern, Far Eastern, American and seafood specialties. The renowned Spa and health Club invites guests to a variety of marvelous experiences with outstanding recreational facilities including a 24-hour gym, tennis, squash, swimming pools and numerous massage treatments. ... more   less 
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Also Known As:
Crowne Plaza Hotel Kuwait City
Crowne Plaza Kuwait City
Holiday Inn Kuwait Al Thuraya City Kuwait City

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