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“Very bad service/ Terrible stay”

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Holiday Inn Kuwait Al Thuraya City
Ranked #7 of 69 Hotels in Kuwait City
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very bad service/ Terrible stay”
Reviewed 3 March 2014

Rooms were very noisy, Staff refused to upgade my room as I am a platinum member and worth it, Room are very old and tiny, Location is very bad compared to Salmiya area, the service at the restaurants were very bad and not friendly, At the end of my stay they deliberately didn't add my rewards points to my account despite of my confirmation upon my departure.

Room Tip: Don't recommend it at all.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ahmed700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
anuradha k, Public Relations Manager at Holiday Inn Kuwait Al Thuraya City, responded to this review, 6 March 2014
Dear Guest,

At the very outset we would like to thank you for taking the time to write your review.
Your feedback is very important to us and we always take the opportunity to use it in order to improve.
We apologize if your expectations were not met during your last stay at Crowne Plaza Kuwait and we would ensure a more pleasant stay during your next visit in the near future. We have reached out privately to address your concern over the Reward points as well as asking you for additional details of your dining experience.

Thank you again and best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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512 reviews from our community

Traveller rating
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See reviews for
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394
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Linkoping, Sweden
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 February 2014 via mobile

I went there and stayed for three months, the service there was superb.
Excellent hotel and excellent heath club.
Never miss the japanese restaurant it is awesome and of course ElAhmady restaurant.
The only problem is the loud voice of the planes in the near by airport

Stayed March 2013, travelled on business
Helpful?
1 Thank Islam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damascus, Syria
Level Contributor
5 reviews
5 hotel reviews
Reviewed 1 February 2014

The Hotel is an oasis of calm, beautiful design, rooms with memorable view and Excellent food.
It is not directly in the business district however you can make it to downtown in some 15 minutes depending on the traffic.
Being a guest I enjoyed the nice treatment also I loved Aqua Tonic Spa which was amazing.
Nice, profassional staff and very friendly ambiance, All outlets have very good food and service, Al Ahmady was my favorite one and I dined once.
I really liked the staff friendliness, Ms. Elena Cutitiou is the best Guest Relation officer I have ever met.
They all go out of their way to make sure you are enjoying your stay.
A very nice Hotel and I will definitely come back, highly recommended.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reem H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 January 2014

Warm reception and excellent service staff , breakfast and food was good with excellent room service & housekeeping. Many restaurant's inside hotel with espresso café & light music , one more plus is near to airport.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manish1980017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharjah, United Arab Emirates
1 review
Reviewed 6 January 2014

I'm satisfied during my stay in Crown plaza. I'm happy with the services provided by staff was. They are friendly and highly responsive. A wide variety of food is available. The swimming pool and gym are meeting the expectation. SPA is excellent

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mohamed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dartmouth, Canada
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 January 2014

Great hotel outside of city center, but close to the airport. Very fine dining available directly from the lobby. Rooms are spacious and very comfortable. Spa and fitness center excellent and part of the hotel. The staff are very accomodating.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Atlantic96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, Dubai, United Arab Emirates
Level Contributor
240 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 22 December 2013

This is my 4th stya in the hotel and happy to find the quality still maintaned. I was almost about to have a better experience in this visit since they provided a room with a jacuzzi bath but was very unlucky to encounter electriacl issues in the room ( maybe because of the jacuzzi baths???) which was dispapointing and since I had a 3 night stay was asked to transfer to a regular room since they could not repair the technical fault within the day. Food in the restaurants is still as good as before. I found out though that the malls near the hotel are not of the same standard as mallas in Dubai which is quite disappointing.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marvin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Kuwait Al Thuraya City, responded to this review, 6 January 2014
Dear Marvin M,

Thank you so much for the review and for staying with us again. I appreciate you taking the time to provide critical feedback which we can use to help us improve our services for you and all our future guests. I am sorry for any inconvenience you have encountered with the maintenance service and room allocation received. The appropriate management has been notified and these concerns will be addressed to avoid any recurrence.

Again, thank you for your feedback. I hope that you will give us another opportunity to serve you should your travels bring you back our way.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Kuwait Al Thuraya City

Property: Holiday Inn Kuwait Al Thuraya City
Address: P.O. Box 18544 Farwaniya, Kuwait City 81006, Kuwait (Formerly Crowne Plaza Kuwait City)
Phone Number:
Region: Kuwait > Kuwait City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kuwait City
#4 Spa Hotel in Kuwait City
#5 Business Hotel in Kuwait City
#7 Luxury Hotel in Kuwait City
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Holiday Inn Kuwait Al Thuraya City 5*
Number of rooms: 296
Official Description (provided by the hotel):
Holiday Inn Kuwait Al Thuraya City is the authentic urban resort and business hotel in Kuwait. We are conveniently located within 20 minutes from the major government & corporate offices, and only 5 minutes to The Grand Avenues Mall, and 360 Shopping Mall and Golf Club. Kuwait International Airport is only a 5-minute drive away. Business and leisure travelers alike will appreciate the lush grounds and the prestigious High ways in which you will find many experiences to last a lifetime. Enjoy the largest free-form swimming pool. Holiday Inn Kuwait Al Thuraya City offers 300 guestrooms with a variety of Pool view, suites and club floor rooms. The Hotel is equipped to host business meetings & social gatherings with eighteen flexible function rooms, and three grand ballrooms that accommodates up to 500 guests. 24-hour business centre with high-speed Internet access and Free Wi-Fi in all the guest rooms and meeting rooms that make doing business a snap. We offer wide choice of restaurants serving International cuisine, Iranian, Japanese, Middle Eastern, Far Eastern, American and seafood specialties. The renowned Spa and health Club invites guests to a variety of marvelous experiences with outstanding recreational facilities including a 24-hour gym, tennis, squash, swimming pools and numerous massage treatments. ... more   less 
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Also Known As:
Crowne Plaza Hotel Kuwait City
Crowne Plaza Kuwait City
Holiday Inn Kuwait Al Thuraya City Kuwait City

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