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“Absolutely Fabulous”

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JW Marriott Hotel Kuwait City
Ranked #15 of 69 Hotels in Kuwait City
Certificate of Excellence
Atlanta, Georgia
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Absolutely Fabulous”
Reviewed 10 July 2014

I spent an entire week at the Marriott in Kuwait city, and I can't say enough about the wonderful service, the beautiful property, Gorgeous views of the Persian Gulf, wonderful service and tasty room service. They even helped me with my entrance visa and provided complimentary car service to and from the airport. The staff was the friendliest of all which makes this my hotel of choice in the Kuwait city Region. The proximity of shopping was excellent. I was in steps of two of the finest shopping malls in all of Kuwait and also across the street from a beautiful Movie theatre. All in All, I give this property 5 stars. Another hit for the Marriott family

Room Tip: Ask for a standard room on a high floor with a view, and awake to the sweeping views of the gulf.
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  • Stayed June 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank ABanksFamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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289 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 June 2014

I can't say enough about the service at the JW Marriott during my 10 week stay there. However, the hotel is in need of refurbishment of its rooms

Pros
- Service is impeccable. They really go out of their way to understand what you need to make your long stay comfortable e.g. transport arrangements were always attended to very quickly . Once when I fell ill they were also very good in attending to my special meal requests.
- Good value for money. They provided us with a special card with vouchers for restaurants and massages etc. that really came in handy

Cons
- Rooms really need refurbishing. The rooms felt a bit depressing after a while

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Han N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Al Hofuf, Saudi Arabia
Level Contributor
131 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 10 June 2014

Wonderful 5 star hotel with a good location near Kuwait’s downtown and adjacent to luxurious Al-Salhia mall with all markets’ famous brands. We enjoyed our stay and the rooms at club levels are spacious, very clean and well decorated. This is my third stay in this hotel, over the last 4 years, and it is very obvious that the hotel is very well maintained and being kept in an excellent condition. The club lounge is very relaxing and food varieties are excellent. The hotel swimming pool, Jacuzzi and Sauna are refreshing and very enjoyable. The most important comment of all is the friendly and helpful hotel’s staff. Indeed, they are very well trained and customer’s oriented and always providing the assistance even without asking. Rooms facing the street has a better view from the rooms facing the other side of the hotel.

Room Tip: Rooms facing the street has a better view from the rooms facing the other side of the hotel.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adnan-Almuslem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beirut, Lebanon
Level Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 June 2014

The hotel is perfect good location spacious room with great amenities
The breakfast is rich and varied ,room service is excellent
Hotel staff is helpful and smiley
The atruim and the cafe are both great
i recommend the hotel .
The nice thing about this hotel is it take care of small details that makes a difference !
Thank You

Room Tip: choose the 9th floor
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dima2911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
105 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 May 2014

I have stayed at the JW Marriott in Kuwait on several business trips over the last few years. The best thing about the hotel is the staff. They are efficient, friendly and helpful. The open buffet breakfast, although plentiful, is not inspiring. The croissants, pastries and bread need much improvement. I stayed on the executive floor which has a mediocre lounge serving beverages and snacks at certain times. The whole hotel is becoming rather shabby and in need of refurbishment. However, the people are what make the hotel and the staff try very hard to please at all times.

  • Stayed April 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Europe_City_Explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KuwaitManagement, General Manager at JW Marriott Hotel Kuwait City, responded to this review, 2 June 2014
Dear Europe_City_Explorer,

Thank you for taking the time to share your valuable comments regarding your recent stay at JW Marriott Hotel Kuwait City.

I have shared your feedback with our Executive Committee to discuss with the team for improvement and we thank you for your positive feedback about our staff.

We aim to provide the highest standards of service throughout our hotel, and are continuously striving to exceed the expectations of our valued guests.

I hope we will have the opportunity to welcome you back to the JW Marriott Hotel Kuwait City!

Yours faithfully,

George Aoun
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2014

I have stayed here twice now and would always recommend this hotel. The service is top notch the staff are friendly and attentive. The restaurants in the hotel are superb and you can't help but enjoy your stay. Hope to be back there soon.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicholas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
179 reviews
177 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 27 May 2014

The best thing about this Marriott property is the staff and their collective attitude. It is all toward being friendly, resolving problems and making sure the customer is always happy. This is by far the best Marriott team I have experienced.

We were in room 1228, the executive lounge floor. The view was not that fantastic but that is because the way the hotel is oriented. One side is toward the graveyard adjacent to the hotel and the other is toward the city side. The business center is excellent and free for use by all guests. WIFI works for PCs tablets, etc. but for some reason we could not get Blackberry internet even though it said it was connected. But that is a Blackberry issue.

Breakfast in La Brasserie is varied and good. At the executive lounge they have continental breakfast in the morning, snacks throughout the day, tea at 3pm and dinner at 530pm. All services were excellent. Free private car pickup from and back to the airport without a hitch. Email between the customer and hotel was promptly answered unlike some hotels.

Internet was receivable in our room though at times the connectivity was not perfect. Lots of closet space, very comfortable king bed, great bathroom, especially the shower. When you turn the overhead faucet off, it does not drip! One problem inherent in Kuwait is the inability to make the room warmer. We had to open the window just to warm the room up even with the A/C off.

The business center has lots of PCs. We had to borrow converters for 240 to 110VAC because the two 110VAC plugs, like in almost every hotel, are too close together to allow more than one device to be plugged in.

I highly recommend this hotel and especially the service team!

Room Tip: The hotel has 15 floors and is generally not full. Most any room should do fine.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PDM77059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Kuwait City

Property: JW Marriott Hotel Kuwait City
Address: Al Shuhada Street | P.O.Box 26302, Kuwait City 13124, Kuwait
Region: Kuwait > Kuwait City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Kuwait City
#8 Spa Hotel in Kuwait City
#13 Luxury Hotel in Kuwait City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — JW Marriott Hotel Kuwait City 5*
Number of rooms: 315
Reservation Options:
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Also Known As:
Jw Marriott Kuwait City
Marriott Safat
Kuwait City Marriott
Kuwait City Jw Marriott
JW Marriott Hotel Kuwait City

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