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“elegance in the city”
Review of Sheraton Kuwait

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Sheraton Kuwait
Ranked #12 of 70 Hotels in Kuwait City
Certificate of Excellence
Reviewed 10 October 2013

If you have to be somewhere in Kuwait city you will be hard pressed to find a better base than the Sheraton: Luxurious surroundings; friendly and trustworthy staff; elegant surroundings and fabulous food. As a veggie, had no problems in the Indian, Iranian, and Italian restaurants, and a wide selection of offerings for breakfast.
Conferencing facilities were just as required. Minor niggles with wifi, but hey!
Nice pool and gym facilities and only 15 minutes to the airport by complementary shuttle, yet still in the heart of town.

  • Stayed: October 2013, travelled on business
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Thank PatrickDouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this reviewResponded 13 October 2013

Dear Sir,

It was a great pleasure having you staying with us recently. The Management of Sheraton Kuwait Hotel & Towers takes this opportunity to thank you for the extensive positive comment on our facilities.

We do look forward to receiving all our guests’ feedback as it is only through your comments we can strive to serve you even better. Thank you again and we look forward to welcoming you on your next visit to Kuwait.

Best regards,
Fahed Abushaar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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118 - 124 of 293 reviews

Reviewed 7 October 2013

The mostly Filipino and Indian staff are very pleasant and helpful. The rooms are nice decorated. The bed is very comfortable. Room service is very fast. The location is nice. The staff at the spa are very nice.

  • Stayed: October 2013, travelled on business
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Thank Airs C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this reviewResponded 13 October 2013

Dear Sir,

It was a great pleasure having you staying with us recently. The Management of Sheraton Kuwait Hotel & Towers takes this opportunity to thank you for the extensive positive comment on our facilities.

We do look forward to receiving all our guests’ feedback as it is only through your comments we can strive to serve you even better. Thank you again and we look forward to welcoming you on your next visit to Kuwait.

Best regards,
Fahed Abushaar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2013

this is the place to stay for business in Kuwait. the hotel operates around business guests. service is quick and efficient. the staff are friendly and try to make you feel at home. the laundry service is quick. and the hotel is close to a number of good restaurant options for lunch and dinner at a walking distance including the restaurants in JW marriott and salheya plaza.

the rooms and the hotel facilities are a bit old but i dont mind it as long as everything is functional. they are also currently in the process of opening a new sheraton 4 points extension which i believe will be great.

  • Stayed: September 2013, travelled on business
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Thank basmaberti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this reviewResponded 13 October 2013

Dear Sir,

It was a great pleasure having you staying with us recently. The Management of Sheraton Kuwait Hotel & Towers takes this opportunity to thank you for the extensive positive comment on our facilities.

We do look forward to receiving all our guests’ feedback as it is only through your comments we can strive to serve you even better. Thank you again and we look forward to welcoming you on your next visit to Kuwait.

Best regards,
Fahed Abushaar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2013

Offering a Mercedes Limousine for my trip to and from the airport indicates the level of service at this hotel. This was a business trip, so, as with various other of my reviews, it's difficult to evaluate this hotel in terms of value. However, in terms of quality of service, room, breakfast and overall comfort - I would give this hotel a 5-star rating.

  • Stayed: September 2013, travelled on business
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Thank deeveedubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this reviewResponded 13 October 2013

Dear Sir,

It was a great pleasure having you staying with us recently. The Management of Sheraton Kuwait Hotel & Towers takes this opportunity to thank you for the extensive positive comment on our facilities.

We do look forward to receiving all our guests’ feedback as it is only through your comments we can strive to serve you even better. Thank you again and we look forward to welcoming you on your next visit to Kuwait.

Best regards,
Fahed Abushaar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2013

This hotel never disappoints you, I have stayed many a times and always been impressed with their service and exceeding the expectations I have.from the hotel. check in is always a breeze and room clean and warm as ever. it boasts of some of the popular restaurants in Kuwait in an Indian, Iranian and Lebanese on the 7th Floor. couple outlets on the lobby floor including the continental buffet and an Italian restaurant.Had dinner at the buffet restaurant and as always was a happy experience.

  • Stayed: September 2013, travelled on business
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Thank Irfan1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this reviewResponded 13 October 2013

Dear Sir,

It was a great pleasure having you staying with us recently. The Management of Sheraton Kuwait Hotel & Towers takes this opportunity to thank you for the extensive positive comment on our facilities.

We do look forward to receiving all our guests’ feedback as it is only through your comments we can strive to serve you even better. Thank you again and we look forward to welcoming you on your next visit to Kuwait.

Best regards,
Fahed Abushaar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

Although the hotel look old from outside this is one of the best hotels in Kuwait. The interior is well maintained and tasteful ... but the big thing is the service. This place is just wonderful, it has everything ... very very highly recommended.

And it still has the English Tea Room for traditional afternoon tea! But I wish they would fix the steam room in the spa - second time I have visited when it was not working - still this happens I have probably just been unlucky.

Enough said ...

  • Stayed: August 2013, travelled on business
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Thank Richard T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this reviewResponded 2 October 2013

Dear Mr. Richard,

Thank you for your kind comments on Trip Advisor.

We were glad that the Sheraton Kuwait fulfilled your expectations and that you liked our services and facilities and also liked our English Tea Lounge. We have shared your feedback on the Health Club with the department concerned and rest assured that necessary action will be taken.

Looking forward to welcoming you back at the Sheraton Kuwait!

Best regards,
Fahed Abushaar

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Reviewed 24 September 2013

The room was fantastic, the staff were very friendly and helpful, the food was great, the toiletries were good. Everything about this hotel for the first night of my trip was great and I could not have asked for a better experience. On the second night they had a wedding directly above my room and the music went on until past 2am and was very loud. I had specifically requested a quiet room so I should not have been assigned this room. It took me 45 minutes to speak to the manager to find out when the music would stop. I was given the option at 1:30am of moving to another room which I declined as I had to be up 4.5 hours later for an early flight. I told the manager I was not happy and I was offered a partial rebate on the room for the second night. The manager was also very apologetic the following morning.

Before I book into this hotel again, I would first enquire if they have a wedding on and if so request a room as far away from the wedding celebrations as possible and if not I would stay elsewhere.

Room Tip: See above re wedding noise.
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  • Stayed: September 2013, travelled on business
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Thank Pebble1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkFP-Mgmt, General Manager at Sheraton Kuwait, responded to this reviewResponded 2 October 2013

Dear Sir/Madam,

Thank you for the wonderful comments on the overall hotel’s service and we sincerely apologize for the inconvenience caused due to a wedding in the hotel.

We have shared your comments with our executive committee and necessary action will be taken. Thank you for taking time to offer us your feedback as every comment received assists us on our urge for perfection.

Looking forward to welcoming you back to the Sheraton Kuwait, A Luxury Collection Hotel!

Best regards,
Fahed Abushaar

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Kuwait

Address: Fahd Al-Salem Street | P.O. Box: 5902 Safat, Kuwait City 13060, Kuwait
Region: Kuwait > Kuwait City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Kuwait City
#11 Luxury Hotel in Kuwait City
Price Range: £244 - £324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Kuwait 5*
Number of rooms: 300
Official Description (provided by the hotel):
Sheraton Kuwait has held court as Kuwait's most premier hotel, a landmark blending traditional and modern finishing in a elegant style offering 300 luxurious rooms and suites. The hotel features seven magnificent event spaces an inspiring outdoor pool and a well equipped health club. Guests can enjoy a broad range of dining choices that includes 5 restaurants namely Italian - Riccardo, Iranian - Shahrayar, Lebanese - Tarbouche, Indian - Bukhara, AlHambra International restaurant and the famous English Tea Lounge. ... more   less 
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Also Known As:
Sheraton Kuwait Hotel And Towers
Sheraton Kuwait City Hotel
Kuwait City Sheraton
Sheraton Kuwait Kuwait City

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