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“Satisfying and reasonable, but not exciting”

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The Palms Beach Hotel and Spa
Ranked #24 of 72 Hotels in Kuwait City
Reviewed 19 June 2013

We stayed here in winter 2011/12 and had several one-bedroom suites that all had the necessary amenities like kitchen, sitting room, king size bedroom and a rather small bathroom. It just had a shower-in-tub. Entry from an outside walkway. Both units were very dark, living room curtains had to stay closed because of the walk way. Our experience was that we were staying in a very dated place in dire need of renovation, to keep up with the nicely done pool area and the wide beach. To get to the beach and spa area you had to walk through the hotel gym and a turn style.
We tried the spa massage and it was okay...average. The breakfast buffet was plentiful, service was good. We did not eat any other meals there. There is a nice independent bistro in front and a Starbucks. This place appears to be popular with large groups, conferences and weekend weddings, when it gets quite crowded. We would most likely stay elsewhere in Kuwait if we return.

  • Stayed: July 2012, travelled with friends
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Thank uschi_is_umatravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 - 88 of 134 reviews

Reviewed 27 April 2013

Stayed at The Palms as I was attending a conference in the Al Hashemi II Baalroom at the Radisson (which is undergoing complete renovation) as it was recommended to me by a partner as the closest option. What shall I say? It looks quite good when you enter the lobby, but then when you see the buildings with the rooms/suites - well they surely have seen better times. To reach the entrance to my building I had to walk around the backside of the beach club (spa and gym) where the ACs and the kitchens are.
For the room/suite it was pretty big but also somewhat strange. When you entered you had a closet to the left and the bathroom to the right. Then on the left you had a kitchenette while directly oposite was a niche with the bed and then finally a spacious living-/dining room with TV, sofa, dining table and desk. The floor in the room was completely tiled, which does not really make a comfortable athmosphere.
The bathroom also was a bit aged with some stains here and there. Breakfast was color and tasteless without any variations.
For the same price I could have stayed at the Regency five minutes down the road.

  • Stayed: April 2013, travelled on business
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Thank Benson1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2013

Very friendly staff. Clean and comfortable stay. I enjoyed the facilities available there in this hotel. Its calm and provides a very good atmosphere. Had an excellent sleep. Service and food was remarkable. Will surely recommend for friends and others.

Room Tip: Choose any rooms. I did not find any issues.
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  • Stayed: March 2013, travelled on business
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Thank Krish_18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2013 via mobile

We stayed here for a short spring holiday. We were 3 adults and 3 children so I booked a 2 bedroom suite. The site was spacious and comfortable but it only had one bathroom and it needed a major renovation. The kitchen and bathroom were old and grimey. The fixtures all needed updating and showed signs of overuse. The bathroom shower had very bad pressure and the hot water would come and go. The dark paint they used made the suite seem smaller than it was. The hotel is on the beach but didn't seem inviting as the water looked murky. The pool was very well maintained and the kids loved it. The gym was also very nice and large. The kids play room was a nice feature but we didn't use it because it smelled of urine. At check on the hotel manager was very nice and made us feel welcome. The daily breakfast was good with egg station. Like everything in Kuwait I felt this hotel was overpriced but relatively speaking it was fine for families with small kids

  • Stayed: April 2013
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Thank bhatnaa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2013

The hotel is on the sea with a beach, and 2 outdoor pools. They have a nice and large Gym. The food is very good, breakfast and dinner. Their outdoor barbecue was excellent. Also good service from the staff, especially Mr Adham at reception. The rooms are capacious (mini suites), with kitchen and lobby. My only concern is that feels old, all the stuff needs to be updated, rooms, pools...etc. . It is like the older hotels 15 years ago (although kept in good shape but It is not a fancy hotel.)

Room Tip: sea view rooms
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  • Stayed: March 2013, travelled on business
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2  Thank HatOrth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2013

This is probably the best hotel to stay if you are planning to visit Kuwait city but also have some beach time. Very familiar, but also very cool, with great people working there, it has the best beach of the region.
It has also the Orchid Spa! Perfect!!

  • Stayed: March 2013, travelled with family
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2  Thank Margarida74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2013

We decided to stay here for one night to give the kids an opportunity to go swimming and to try the Gaucho Grill. The suite was big and had most of the facilities you would expect. The floors were not very clean and the hotel cot bed had a castor missing. Quite early in our stay it was obvious that there was a conference on with about an extra 200 people staying in and around the hotel. A large family decided to move into the room above ours at 1am and rearrange all of the furniture for the next 2 hrs - the ceilings are not sound proofed.

Breakfast was nice but the hotel's high chair was broken, a member of staff claimed that it was the hotel's only high chair and that it had been broken on the previous night and could not be replaced that quickly......
Of the 6 swimming pools, 4 were very cold, including the kids' pools, the heated one was empty and the diving pool was locked or being used for diving lessons so no swimming for the kids.
We raised some of the issues with the reception manager and although he was sympathetic he could only offer a good deal on another night in the hotel but we decided one sleep deprived night was enough.
As another reviewer has pointed out - your level of service will vary with your nationality (the conference was a delegation from a very close neighbour of Kuwait). I do not hold the hotel staff responsible for this though, it is a part of life in the ME.
One big positive, The Gaucho Grill was outstanding.
The hotel is ok but my title eludes to the problem - ask who else is staying and there may be work going on around the hotel.

Room Tip: Top floor, Forest block - do not stay during a conference (unless attending!)
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  • Stayed: March 2013, travelled with family
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3  Thank vtex001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Palms Beach Hotel and Spa

Address: Al Ta'awon St. Road 25, Bida'a Area | PO Box 24079, Safat, Kuwait City 13101, Kuwait
Region: Kuwait > Kuwait City
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 On the Beach Hotel in Kuwait City
#10 Spa Hotel in Kuwait City
#21 Luxury Hotel in Kuwait City
Price Range: £189 - £232 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palms Beach Hotel and Spa 5*
Number of rooms: 179
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Also Known As:
The Palms Beach Hotel And Spa Kuwait/Kuwait City

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