We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice people but too bad about the state of the rooms”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Inn & Go Kuwait Plaza Hotel
Ranked #26 of 69 Hotels in Kuwait City
Seoul, South Korea
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Nice people but too bad about the state of the rooms”
Reviewed 30 December 2013

Staffs were all great. Polite without getting into your face by being over polite, like some hotels could be.

Lobby looks renovated recently. Nice bright red and photo frames all over. There are plenty of chairs and sofas around including a large LCD TV that happens to be showing football (that's soccer) most of the time, and news the other times. Lobby is on the second floor and requires walking 2 or 3 flight of stairs (after going through a metal detector) and a lift. I found out later there's another lift that goes from the entrance to the lobby. Ah well...

Restaurant is not too bad. Breakfast is quite good, not too many selection but enough for me not to be bored after staying for 4 nights.

Room however is average. I'd be generous to say it's generous but quite obviously this was designed dozens of years ago and has not been renovated. I arrived late at night and went to sleep thinking that the heating was on (I was there in winter where the temperature goes below 10C at night outside) but when I woke up I was freezing. Adjusted the thermostat again and although it showed that heating was on, the central vent feels cool to me. After a few days I gave up, theres probably no heating in this hotel. So it is cold in the hotel room. I guess I should have insisted for a portable heater, but I didn't after my colleagues telling me there's none available. But I did learn that tucking one self into the duvet worked wonders. Its something I used to do when I was in the backcountry China in December when temperature was below freezing. Then again, no hotel in Kuwait City is cheap, and for the price I paid I would expect heating to be a basic feature.

Talking about price. This hotel is about half the price of the JW Marriott next door. Same location, half the price. As long as you don't expect JW Marriott I guess its worth the price you paid. There's a mall next to the hotel, but hey, you wouldn't expect it since the entrance seems quite deserted and there are not too many windows to suggest so. I believe they call it Muthannah Complex. I stumbled upon it by mistake.

And you know what? There are two Korean restaurants close to the hotel. Which probably explains why there are so many Koreans staying there. There's Arirang in the Muthannah complex. And across the road to Carlton Towers there's Koryeokuan.

Over and out.

Room Tip: Non smoking room for sure. Then again depends on your preference. The smoking room stinks - no matte...
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dufffader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Inn & Go Kuwait Plaza Hotel, responded to this review, 12 January 2014
Dear Valued Guest,

Thank you for your comments.
Please note that our room renovation is still going on.
We are sorry for your experience about a cold temperature in your room and we thank you for pointing this out to us and apologise for any inconvenience it may have caused you. We have now addressed this issue. We look forward to seeing you again.


Best regards;
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

106 reviews from our community

Traveller rating
    16
    28
    43
    13
    6
See reviews for
6
Couples
0
13
80
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Spanish first
  • Turkish first
  • Any
English first
Budapest, Hungary
Level Contributor
71 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 6 December 2013

Location: In the old town, but there is nothing there... better to stay close the beach (Marina shopping mall).

Hotel:
- very old
- rooms are big, but a little bit dirty and too old!!
- breakfast was ok
- have free wifi
- stay was very nice but not professional at all (need to be proved a lot)!!!
- huge beds!!

I was upset because they downgrade my room without offering any compensation even it was my birthday... when I have mentioned they did not even said Happy Birthday... nothing! Come on, you do not need to be professional to be able to think....

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StarbucksFreak25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Inn & Go Kuwait Plaza Hotel, responded to this review, 8 December 2013
Dear Valued Guest,

Thank you for taking time to let us know your feedback.

Please accept our sincerest apology for any trouble or inconvenience we have caused you; we will further evaluate how we can prevent this problem from occurring again in the future.

Again we higly appreciate your feedback as it will assist us in becoming better at what we do.

It’s our goal to retain you as satisfied customer and we hope to serve you again the future.


Best regards,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niamey, Niger
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 December 2013

The hotel is nice, the food is acceptable to the number of stars of the hotel. The noight duty manager is a high costumer care oriented, perfect perfect perfect. The only issue is there is a lady at the lobby for car rental services, that is mannerless and very rude.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Safiatou T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Inn & Go Kuwait Plaza Hotel, responded to this review, 8 December 2013
Dear Valued Guest,

Thank you for taking time to communicate with us, we appreciate your feedback and rest assured that our night duty manager will be informed.

Please note that the car rental section is not belong to the hotel, however we will address your concern to their management as soon as possible to prevent recurring of the same problem.

We look forward to serve you again soon.

Best regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 October 2013

This hotel is my mainstay when i come to Kuwait on business a few times a year. The lobby has just been refurbished, which is nice, although some of the rooms could use a little more attention. The location is decent, not too far a taxi ride away from the main malls/sights/business areas. The breakfast is ample and the staff are helpful. I have had to book transportation for groups through the hotel and the drivers are always courteous and know where they are going. (which is a rarity in Kuwait!!) Overall this is a convenient place to stay. Comfortable rooms with nice open spaces. The wifi is slow at times but always works, and is free!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vegagala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Inn & Go Kuwait Plaza Hotel, responded to this review, 21 October 2013
Dear Valued Guest,

Thanks a lot for your review.
We are happy to hear that you enjoyed your recent visit with us.
Please accept our apologize for the slow wi-fi as we are fully book during your period of stay, however, we are trying our best to improve our wi-fi service especially during high season.
We love to see you again in our hotel on your next visit in Kuwait.

Sincerely,
Ali Haddad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 October 2013

A good hotel at a good price, very clean, food good, staff all very helpful and nothing too much trouble. Wifi is free and they picked us up from airport and returned us back there as part of the service.
Would use this place again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chelsdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Inn & Go Kuwait Plaza Hotel, responded to this review, 21 October 2013
Dear Valued Guest,

On behalf of our team, please accept our sincere thanks for taking your time to post your review about your recent stay with us. Rest assured that your valuable comment will be shared to all our staff. We will try to continue our very best to provide the best service we can provide to our guest. We look forward to welcome you again in our hotel.

Sincerely,
Ali Haddad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington
Level Contributor
210 reviews
176 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
Reviewed 11 October 2013

I stayed two nights at the Swiss Belhotel Plaza in a twin-share room booked by my travel agency as part of a tour of the Gulf Arab countries (with Adventures Abroad).

The reception lobby of the hotel was impressive with individual representatives at small desks. First, I was served a glass of chilled pineapple juice as a complimentary welcome drink. Then, after a brief check-in, I followed a porter to the elevator which took us to the 15th floor (16th floor in the U.S. or Canada). My room (No. 1501), located in a corner of the hotel, faced the Persian Gulf.

My room had two twin beds which were cozy with clean mattresses and bedding. The room was brightly lit with both soft ceiling lights and three desk lamps.

The room also had a flat screen TV with working cable, a nice writing desk topped with a plethora of self-serve coffee and tea, and it was super quiet so slept well.

The bathroom was rather small, but certainly adequate. It did not have a bathtub, but the shower had “jacuzzi tubes” that sprayed my body softly with warm water.

Unlimited complimentary Wi-Fi came with the room. I received the password at check-in. The Internet service was fast and efficient during my entire two-day stay.

Breakfast was served in the dining room on the Mezzanine floor. It was sumptuous in quantity and tasty in quality: made-to-order eggs, different kinds of croissants and breads, many Middle Eastern hot dishes, salads, coffee, tea, milk and much more.
---------------------------------------

After check-in and falling asleep, the telephone suddenly rang and woke me up at nearly 1:00 in the morning. It was the midnight manager who told me, "Sir, I'm sorry, but you must leave your room with your belongings in five minutes because yours is a "single" room. I am sending you to another room on the same floor. Please be ready in five minutes." Still half asleep, I gathering my things hurriedly and moved to another room where I found my roommate fast asleep.

Quite upset, I didn't sleep well. In the morning I informed the manager in writing that I demanded $50 US dollars or 20 KD to compensate me for the inconvenience described above. After considerable negociation, the manager gave me only 10 KD and a complementary meal in the hotel's restaurant the following day. However, my group was leaving at 12:30 pm on that day, and the restaurant opened at 1:00 pm. I was allotted 9 KD for that meal, but when I requested that amount in cash, the request was rejected. In the end, I was given a small snack -- and that was that.

Still, I DID enjoy my stay at this very good hotel where the service was really excellent, but there were the above glitches, quite common in world travel.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cyclopath43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Inn & Go Kuwait Plaza Hotel, responded to this review, 21 October 2013
Dear Valued Guest,

Thanks a lot and we appreciate your effort to post a review for our property.
Please accept our sincerest apologize for all the inconvenient experiences you had during your stay with us. Necessary action has been taken from the concern department and follow-ups has been conducted from time to time to ensure that such incident will not happen again. We hope and look forward to welcome you again in our property on your next visit to Kuwait.

Sincerely,
Ali Haddad
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
143 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 15 September 2013

Hotel is very OK but as everybody mentions it is a bit tired.

What I liked:
- My room was very clean, bathroom was a bit tired but renewed
- There are many amenities available
- Staff at the reception desk was very nice and helpful, e-mail contact was prefect and super-fast
- There is free wifi in the hotel
- Breakfast is great

What I disliked:
- They do not fill up the minibar. Whatever you take is taken during the whole stay

- Wifi is super slow, sometimes it was hard to browse webpages

- I was waiting for a taxi to go to the Avenues around 30 minutes, it was ordered by the hotel. I guess that this is not really their fault

- They do not operate shuttle at late night, as “there is no driver available”, my plane was at 3:30AM. They advised me to take taxi. I asked to order it for me, at checkout I was asked to pay for a taxi (5KD) and what appeared it was a driver in a hotel car taking me to the airport. I do not really understand what is the difference, as exactly the same car picked me when I arrived…
- I have got the impression that one of the bellman was chatting me up and this should NEVER happen to the hotel guest. He called me twice to my room at 11PM (!!!!) and asked if I was ever in his country… (1), wanted to confirm if I was wrong in sending the message to hotel mobile phone (2), while I have already told him that when I entered the door at the hotel. I have had the impression that he wanted to chat me up. The story with wrong mobile is: when I ordered the taxi to go to the Avenues I left my mobile number at bellman’s desk because I have requested the taxi to get back to the hotel and I wanted somebody to let me know that the taxi is here. When there was after time when I supposed to get a taxi I just took another one from the Avenues to the hotel. During the ride somebody send me one signal, so assuming that this might be hotel, I have send the message back that I am already in the taxi. Till that point everything was ok. Next day I was going to the business meeting and I have send the message where I am to the hotel’s number. Unfortunately this guy picked that message and when I entered the hotel I said immediately that this was a mistake. After half an hour or more he called my room and asks: are you sure mam’ it was a mistake? The pity is that (a) he woke me up! (b) it is totally disrespectful for me to pick calls and be in such a situation at all. Unfortunately he picked the wrong person that hates when somebody bothers me with anything like that. That’s why this opinion is here. I have never given him ANY sign that could make him to behave like that. What’s more: I showed during his first call that I am pissed off but apparently did not work. I am not giving the description of the person as I do not want to get in trouble when I back there. I felt super uncomfortable, especially after he called my room number that he got from somewhere!

Room Tip: Next to the elevator staff has doors to enter each floor - in the morning they are very noisy.
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula_Januszkiewicz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Inn & Go Kuwait Plaza Hotel, responded to this review, 17 September 2013
Dear Ms. Paula,

Thank you for taking time to post a review for our property.
Please note that I have sent a private email to you regarding your concerns.
We look forward to welcome you again in your next visit to Kuwait.


Best regards
Ali Haddad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kuwait City hotels
0.4 mi away
Le Royal Tower Hotel
Le Royal Tower Hotel
#19 of 69 in Kuwait City
4.0 of 5 bubbles 161 reviews
1.8 mi away
City Tower Hotel Sharq
City Tower Hotel Sharq
#23 of 69 in Kuwait City
4.0 of 5 bubbles 34 reviews
0.7 mi away
Gulf Rose Hotel
Gulf Rose Hotel
#33 of 69 in Kuwait City
3.5 of 5 bubbles 40 reviews
Show Prices
Show Prices
Show Prices
4.0 mi away
Costa Del Sol Hotel
Costa Del Sol Hotel
#21 of 69 in Kuwait City
4.0 of 5 bubbles 105 reviews
0.7 mi away
Dalal City Hotel
Dalal City Hotel
#42 of 69 in Kuwait City
4.0 of 5 bubbles 14 reviews
0.8 mi away
Oasis Hotel
Oasis Hotel
#25 of 69 in Kuwait City
3.5 of 5 bubbles 69 reviews
Show Prices
Show Prices
Show Prices

Been to Inn & Go Kuwait Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Inn & Go Kuwait Plaza Hotel

Property: Inn & Go Kuwait Plaza Hotel
Address: Fahad Al Salem Street | Safat, Kuwait City 13045, Kuwait (Formerly Swiss-Belhotel Plaza Kuwait)
Region: Kuwait > Kuwait City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#22 Luxury Hotel in Kuwait City
Price Range (Based on Average Rates): £
Hotel Class:4 star — Inn & Go Kuwait Plaza Hotel 4*
Number of rooms: 153
Official Description (provided by the hotel):
Inn & Go Kuwait Plaza Hotel is ideally located in the heart of the commercial and banking district, close to Grand Mosque of Kuwait, Kuwait towers, Liberation Tower and the Scientific Museum, just 20 minutes drive from the airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travel Republic (UK), Hotels.com, Southall Travel, Booking.com, Agoda, Priceline, TripOnline SA, Traveltool, S.L.U., getaroom.com, Evoline ltd, Cancelon and HotelQuickly so you can book your Inn & Go Kuwait Plaza Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Swiss-Belhotel Plaza Hotel Kuwait City
Swiss Hotel Plaza
Inn & Go Kuwait Plaza Hotel Kuwait City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing