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“Great luxury and service”

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Hilton Kuwait Resort
Ranked #10 of 69 Hotels in Kuwait City
Certificate of Excellence
Sydney, Australia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great luxury and service”
Reviewed 4 April 2014

I remember visiting this Hotel quite a few times for dining, parties and business meetings. I'm quite amazed by the luxurious rooms, food and service levels. A good choice to celebrate Ifthar party with a great deal of tent covered booths!

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Allan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, 7 April 2014
Dear Allan D,

We would like to thank you for your kind review about our resort on Trip Advisor.

It is indeed our pleasure to receive such positive remarks about our facilities and services.

We have shared your comments with our teams and rest assured we will continue to provide you and all our guests with premium services.

Allan D, thank you once again and we are looking forward to welcoming you back at Hilton Kuwait Resort.

Best regards,

Ziad Tantawi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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619 reviews from our community

Traveller rating
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    137
    43
    20
    20
See reviews for
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365
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
Miami Beach, Florida
Level Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 30 March 2014

This hotel needs renovation. My room was old, didn't have a safe and or towels. Front desk would not give an adapter and asked that I call from room. It took an hour. Will not ever go back. I can't believe this is a Hilton!!!!!!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sabiusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, 2 April 2014
Dear sabiusa,

We would like to thank you for sharing your views with us relevant to your stay at Hilton Kuwait Resort.

Guest satisfaction is our utmost concern and we are truly sorry for the inconvenience you might have experienced. We would appreciate if you could please provide us with your contact details at email: Ziad.Tantawi@hilton.com in order to get further details.

We have also shared your feedback with our Housekeeping Manager and Front Desk Manager to take the appropriate actions for improvement.

sabiusa, we are keen in rectifying any shortfall where necessary as well as delivering premium service to all our guests. Hence, we hope that you will give us the opportunity to re-demonstrate the typical Hilton service and consider returning to our property in the future.

Best regards,

Ziad Tantawi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington
Level Contributor
75 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 27 March 2014

This is a high quality hotel, right by the beach. Rooms are spacious and comfortable and the little extras such as fruit and mineral water in the room were a nice touch. Good also to find free WIFI in the rooms - not always the case with Hilton.

Restaurant was good, decent food and friendly service.

The only criticism is that the hotel lacks a bit of life, there just isn't the 'buzz' that you can get in some hotels.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BeamishG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, 30 March 2014
Dear BeamishG,

Thank you for sharing your views about our resort on Trip Advisor in relation to your recent stay with us.

The positive remarks you have mentioned about rooms, amenities, Internet, food & restaurant as well as the services provided by our teams were inspirational for us to continuously deliver the Hilton standards.

BeamishG, we are truly delighted to know you had an enjoyable stay with us. Thank you once again and we are looking forward to welcoming you back at our property in the future.

Best regards,

Ziad Tantawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
149 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 26 March 2014 via mobile

I enjoyed the stay. The room was sold out and i was put into a Chalet, too big for 1 person, but no complaints. Restaurant was very good with nice blend of offerings. Staff was outstanding! Lacked a little cleanliness in room for me to rate hotel outstanding.

Stayed March 2014, travelled on business
Helpful?
Thank ellissea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, 30 March 2014
Dear ellissea,

It was our pleasure having you with us and for sharing your feedback related to your stay at our resort.

We are happy to learn you were satisfied with the restaurant as well as the services provided by our staffs. This truly inspires us more to enhance our standards and services to the satisfaction of all our guests.

We have also noted your comment about the cleanliness of room and this has been communicated to our Housekeeping Manager to take the necessary action for improvement.

ellisea, thank you once again for your valuable feedback and we hope we can soon welcome you back at Hilton Kuwait Resort.

Best regards,

Ziad Tantawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manama, Al Manamah, Bahrain
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 March 2014

Hilton Kuwait has the best service I have experience during my stay in Kuwait, the staff were very friendly and helpful from the moment that I arrived to the airport until the last minute at the checkout.
I always receive a special and outstanding service. The quality of customer service, reception, housekeeping and restaurants is just excellent and very friendly. The contact with both management and personal level is fabulous.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mohamed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, 26 March 2014
Dear Mohamed M,

We would like to express our gratitude for sharing with us your feedback in relation to your recent stay at Hilton Kuwait Resort.

It is inspiring to know that you had an enjoyable stay with us and you were satisfied with the hotel services and facilities.

We will definitely share your positive remarks with our teams and let them know you recognized their dedication in providing best services throughout your stay.

Mohamed M, your views at vital to us as it help us further improve our services and standards.
Thank you once again and we are looking forward to welcoming you back at our resort in the future.

Best regards,

Ziad Tantawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 March 2014 via mobile

I've spent three days in Hilton Kuwait Resort on a business trip. While the resort was a 45 minutes away from Kuwait City, it was a perfect setting for people who want to relax or meet. The staff were attentive and helpful. The room was the right size.
All the hotel's services were above my expectations. And what makes it the perfect place for vacation is the beautiful beach were I've watched the sun rise.

Stayed March 2014, travelled on business
Helpful?
Thank ummsalem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, 24 March 2014
Dear ummsalem,

Thank you for sharing your positive views with us relevant to your stay at Hilton Kuwait Resort.

It is our pleasure to learn you had an enjoyable stay with us and you were satisfied with the accommodation and services provided by our team.

ummsalem, thank you once again for your kind remarks and we hope we can soon welcome you back at our resort in the future.

Best regards,


Ziad Tantawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 March 2014

Hilton Kuwait becomes my second home now. I always receive a special and outstanding service. The quality of customer service, reception, house keeping and restauration is just excellent and very friendly. The contact with both management and personal level is fabilous. So far Hilton is my best hotel experience in Kuwait.

  • Stayed February 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mohammed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hiltonkw, General Manager at Hilton Kuwait Resort, responded to this review, 16 March 2014
Dear Mohammed B,

Thank you for your kind remarks about the facilities, services and for choosing us as your best preferred hotel in Kuwait.

We will definitely share your comments with our teams at the restaurant, for providing exemplary service during your stay.

Those positive remarks truly inspire us to consistently provide you and all our guests with the best services and hassle free stay.

Mohammed B, we are looking forward to welcoming you again at Hilton Kuwait Resort and thank you once again for sharing your experience with us.

Best regards,

Ziad Tantawi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Kuwait Resort

Property: Hilton Kuwait Resort
Address: P.O. Box 7887 Fahaheel | Mangaf, Kuwait City 64009, Kuwait
Phone Number:
Region: Kuwait > Kuwait City
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Kuwait City
#4 Family Hotel in Kuwait City
#4 On the Beach Hotel in Kuwait City
#7 Spa Hotel in Kuwait City
#10 Luxury Hotel in Kuwait City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hilton Kuwait Resort 5*
Number of rooms: 350
Official Description (provided by the hotel):
The Hilton Kuwait Resort boasts 1.6 kilometers of sun-kissed, white sandy beaches and 250,000 square meters of gorgeous landscaped grounds. Whether staying for business or leisure, the Hilton Lifestyle Health Club and world class Spa provide the opportunity to unwind. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Odigeo, Priceline, Hotels.com, Agoda, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, HRS and HotelQuickly so you can book your Hilton Kuwait Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Kuwait Hotel Kuwait City
Hilton Safat
Kuwait City Hilton
Hilton Kuwait Resort Kuwait City

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