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“very slow check in”
Review of Ibis Salmiya

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Ibis Salmiya
Ranked #16 of 72 Hotels in Kuwait City
Reviewed 18 March 2013

This is not my first stay at ibisb salmiya I am very frequent, but this time I have noticed that I have been facing the same problem every time. The front desk always has one person assisting people to check in and are very slow at doing that. It may take me up to 20 -30 mins to check in and out sometimes and I find it ridiculous . why aren’t both desk available to assist travellers ? why arnt the staff quick in processing ? and whats up with the attitude ?!

One more thing , I do understand the rules and regulations of Kuwait regarding the need to provide a marriage certificate but since I come here every time I should have a record that has the certificate saved !, the manager who was Egyptian who I suggested this too gave me attitude and while processing our check in he was occupied with another traveller behind us.

I do not understand the front desk ! since everything about the hotel is pleasant why would the hotel ruin it with this !

  • Stayed: March 2013, travelled solo
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Thank MRS_SOLIMAN89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibissalmiya1, Manager at Ibis Salmiya, responded to this reviewResponded 24 March 2013

Dear Guest,

Thank you for your comment posted on Tripadvisor website.

As mentioned to you earlier, we do respect and follow the State of Kuwait rules and regulations by all means.

However we do apologize for any inconvenience caused during your check in.

We all look forward to welcome you again soon.

Yours sincerely

Bruno Debray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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294 - 300 of 491 reviews

Reviewed 14 March 2013

The hotel is in a good location with shops, restaurants and coffee bars all around you. Short walk to the water front and just a little further to the marina mall.

Staff were polite and friendly. I was given a sea view room. It was clean, well maintained with complementary tea/coffee and small bottle of water. A reasonable size with en suite featuring a shower (no bath) and a comfortable double bed. Free wifi throughout the hotel. Nice lounge area on the check in level and good security with access by key card to the rooms.

This hotel is great value for money and highly recommended going by my experience during this visit.

Room Tip: Try and get a sea view room. Be aware there is noise from the roads on the weekends (friday and satu...
See more room tips
  • Stayed: March 2013, travelled with friends
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Thank horshamsussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibissalmiya1, Manager at Ibis Salmiya, responded to this reviewResponded 17 March 2013

Dear Guest,

Thank you very much for your positive comment posted on Tripadvisor website.

It is tryly appreciated.

We all look forward welcoming you again soon.

Yours sincerely

Bruno Debray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2013

Typical well-run Ibis Hotel inside, quiet, smooth, clean, efficient, well-maintained. They carried through on their 15-minute promise: fixed a non-working coffeepot, cheerfully no problem. Yes, the rooms are small, but just fine for a couple, and very efficiently and pleasantly designed. We had a great ocean view. The location is great for shopping and walk on the Corniche, and people-watching.
Breakfast was extra, but worth the price, fresh quality breads and hot dishes, friendly good service with lots of choices for seating -- sunny or dark, quiet or talkative, small table large table, couches, etc. Only quibble -- lack of signage at ground level: the lobby is on the 3rd floor, but that's not obvious at the groundlevel entrance. When driving there, GoogleMaps showed 2 locations--we picked the wrong site, and spent 30 minutes looking for it -- when I reported it to the desk clerk, he snappily replied "I'll report that to our I.T. staff right away sir." That is service. Parking is difficult--4 spots outside, and a mysterious valet parking system below. The Ibis website is vague about parking; but otherwise an excellent experience.

Room Tip: Ask for an ocean view
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  • Stayed: January 2013, travelled with friends
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1  Thank Jeffrey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibissalmiya1, Manager at Ibis Salmiya, responded to this reviewResponded 9 March 2013

Dear Guest,

Thank you so much for the positive and constructive comment posted on Tripadvisor website.

It is truly appreciated.

We all look very much forward to welcome you again soon.

Yours sincerely

Bruno Debray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2013

This hotel is located in good location, close to shops, restaurants and a fairly big grocery store. The front desk personal are very courteous and helpful, especially Mary.
The hotel is clean as soon as you enter and so are the staff. The breakfast menu is impressive and food is warm and fresh. The beds are comfortable especially when you have traveled from the U.S.
I enjoyed my stay and will definitely stay there again even though cheaper hotels are around the corner.
I.A.N.
San Francisco, California

  • Stayed: February 2013, travelled solo
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Thank bg777pilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibissalmiya1, Manager at Ibis Salmiya, responded to this reviewResponded 6 March 2013

Dear Guest,

Thank you so very much for the comment posted on Tripadvisor website.

I am pleased to hear that you have liked our new "sweet-bed" which has been introduced accross the brand in 2013.

We all look forward to welcoming you again in near future.

Yours sincerely

Bruno Debray
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2013

  • Stayed: February 2013, travelled on business
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Thank TAHAT
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ibissalmiya1, Manager at Ibis Salmiya, responded to this reviewResponded 10 February 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 February 2013

I use this hotel regular for my stay in Kuwait and like the location and rate very good and competative.
I would definately recomend this hotel to any friend who visit Kuwait.
Hotel is very clean and the rooms are also okay

  • Stayed: February 2013, travelled on business
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Thank HuzefaKagdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibissalmiya1, Manager at Ibis Salmiya, responded to this reviewResponded 10 February 2013

Dear Guest,

Thank you very much for your positive comment posted on Tripadvisor website.

It is truly appreciated.

Looking forward to welcome you in near future.

Yours sincerely

Bruno Debray
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2013

It is the second time me and my wife we stay at this property and always surprised on their constant service enhancements and quality control. The rooms are small by contain all needed amenities. Extremely friendly staff. Hygiene and cleanliness are second to none. Never a stain or a dirt has been found and foul smells anywhere.
Location is great and lots of rooms have sea view.

In short, very highly recommended hotel for short stayers.

Room Tip: Higher front view floor rooms are highly recommended
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  • Stayed: February 2013, travelled on business
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Thank Abdalla K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibissalmiya1, Manager at Ibis Salmiya, responded to this reviewResponded 10 February 2013

Dear Guest,

Thank you so much for your positive comment posted on Tripadvisor website.

It is truly appreciated and it will be shared with the team.

We are all looking forward to welcome you in a not too distant future.

Yours sincerely

Bruno Debray
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Salmiya

Address: Salem Al Mubarak Street | Salmiya, Kuwait City 24755, Kuwait
Phone Number:
Region: Kuwait > Kuwait City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Kuwait City
#13 Business Hotel in Kuwait City
Price Range: £77 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Salmiya 3*
Number of rooms: 175
Official Description (provided by the hotel):
Ibis Salmiya is located in Kuwait's fashionable Salmiya, overlooking the seafront. Perfectly located close to the heart of the business area on Salem Mubarak street, the most famous and lively shopping and entertainment center. It has 175 airconditionedrooms, interactive TV, Wifi Internet, one restaurant and BBQ terrace, and one bar open 24/7.- Free WiFi, Free Coffee & Tea making facilities and Mini-fridge in every room. ... more   less 
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Also Known As:
Ibis Salmiya Hotel Kuwait City
Ibis Kuwait City
Accor Kuwait City
Ibis Salmiya Kuwait/Kuwait City

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