I have mixed feelings about le gray. I'll start with the positive. Location is superb. Right in the downtown of beirut. Lovely facilities and staff are always smiling. As for the negatives, I'll write about my own experiance.
The AC was not working at all in the room. After complaining several times and taking two showers, the staff decided to send someone up at 2.38am with a vacuum to clean the filters. 15 minutes later and after a lot of noise, the AC was working very well but there was a lot of dust everywhere and my fiancé had an asthma attack. Rather than sending us to another room of equal equivalence with clean air, they decide us to a downgraded small double room (from our kind bed) and initially wanted us to pack our things to take along with us until I reminded him that it's 3am in the morning! In both cases we couldn't sleep in the smaller room as we always book king size beds to sleep comfortably and decided to go up to our room and keep the windows open till around 5.30am when we fell asleep.
Rita Saad, one of the hotel managers, was kind enough to come up and apologize for the trouble that we went through. They managed to compensate by offering champagne and cake during the evening as it was my fiancé's birthday and our 40 month anniversary. What worried me though is that I had the DND (do not disturb) button on when they entered the room. That meant that the hotel did not respect the privacy of its guests.
What frustrated me was that I wanted it to be a five star experiance, not an average 3 or 4 star one. Plus when I went to finalize the bill, I noticed that they will manage to take extra than what's documented on the website. BE CAREFUL AND DOUBLE CHECK!!
I also asked for an added hour check out time. At first they were complaining until I firmly reminded them that we went through a lot and that this was the minimum that they could do for us.
Would I come back again? On an average occasion most likely. For something special, I would stick with the four seasons like I did last year. I never would expect to go to a 5 star hotel and complain about the heavy amount of dust due to their filter vacuuming at 3am in the morning. (Will provide photos)
- Official Description (provided by the hotel):
- Le Gray, one of the finest five-star hotels in Beirut, is made up of 87 contemporary rooms and suites spread out over four floors. Many of the rooms can be interconnected for those travelling together. The architecture by Australian Kevin Dash ensures all rooms and suites are soaked in Mediterranean sun, while the central floor-to-ceiling, glass-topped atrium means the building is filled with light from the inside out. The contemporary, clutter-free interior design is by Mary Fox Linton in close collaboration with creator, Gordon Campbell Gray. The palette includes pastel shades of blue, sage green or lilac, with dark grey tile and mosaic bathrooms. ... more less
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- Also Known As:
- Le Gray Beirut Hotel Beirut