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“Check in security”

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Raouche Arjaan by Rotana
Ranked #5 of 117 Hotels in Beirut
Certificate of Excellence
Kuwait
1 review
“Check in security”
Reviewed 21 August 2014

Upon entrance to the hotel security asked to OPEN the bags, this never happened in any 4 or 5 star hotel, you either need to buy a scanner or ask the guest to check it inside at least, also if he was to check it outside he had no table to place the bag on. In conclusion no one opens a guests bag at all this is very disappointing from a prestigious brand hotel like Rotana, also do not settle for rooms on the 2nd floor your above KFC rest it's noisy.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ahmad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review, 22 August 2014
Dear Sir,

Thank you for taking the time to write to us, following your recent stay at the Raouché Arjaan by Rotana.

We sincerely apologize for the inconvenience faced with our security team upon arrival.
Please rest assured that your comments have been shared with the concerned individuals for review and immediate action.

In addition, please note that we will make sure to assign you a room at a higher floor for your next stay and we do apologize for the hassle caused.

Sir, I would like to assure you that we at the Raouché Arjaan by Rotana continuously give special attention to our esteemed guests feedback and strive to improve the needed since providing them with the best stay experience at all levels is always part of our main priorities.

I would appreciate if you can please communicate us your full name and email address for additional follow up.

Sir, I do hope that I will have the pleasure of welcoming you back at your home in Beirut, the Raouché Arjaan by Rotana and we will make your time spent with us a treasured one.

Please do not hesitate to contact me in order to do the necessary arrangements for your next visit and I remain at your disposal for any further assistance.

Yours sincerely,




Hala C. Massaad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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523 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Cairo, Egypt
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 August 2014

I faced many troubles while checking in for our rooms type, location and availability to be all together but when i met with the front office manager, he did his best to make my stay comfortable as i wished even he upgraded my room to satisfy all of us. really he was a very responsible manger. Thanks to him.

The hotel cleanness was perfect and calm even its located in a very noisy area. The hotel location is the best in the city and everything is around your hand. Actually we faced 2 problems, 1- We arrived at the hotel around 2 pm but we took the first room around 6 pm and the second room (we left the hotel around 8.30 pm and it was not ready yet).2- My own suite had a horrible odor in the living room area only, they said its because of humidity and they put an suction device in my room but nothing happened, i complained many times about the horrible odor but nothing even i switched off the air condition in the living room and we never stayed there (thank god that we had another suite) and in the last night i discovered that that odor comes from the bathroom located in the living room not from humidity as they said.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank ashraf m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review, 19 August 2014
Dear Sir,

Thank you for taking the time to review us on trip advisor and rating us as the best sea view hotel location in Beirut.

We are very sorry to know that you faced many troubles during your stay with us upon check in, followed by the terrible odor in your room.
I would like to assure you that your comments have been well acknowledged and shared internally with the related team members. Please accept our sincere apologies for the hassle caused, noting that a necessary corrective action shall be taken to avoid the recurrence of the same. Hopefully, you will be able to experience a better quality of service on your next stay.

Sir, I would like to advise you that we at the Raouché Arjaan by Rotana continuously give special attention to our esteemed guests feedback and strive to improve the needed since ensuring them the best stay experience at all levels is always part of our main priorities.

I do hope that I will have the pleasure of welcoming you back amongst us and I will be more than glad to meet you in person.

Please do not hesitate to contact me directly for your future reservations.

Yours sincerely,






Hala C. Massaad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beirut
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 August 2014

room was not ready. I reached there by 14:20 but did not check in till 15:40
they did not give a specific time for the room to be ready, every time they just say to wait
when I entered the room , there was a USED water bottel in the friedge !!!!!!!!!!!

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Yahya191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review, 12 August 2014
Dear Sir,

First of all, I would like to thank you for taking the time to share with us your experience while staying at the Raouché Arjaan by Rotana Beirut.

We sincerely appreciate our guests feedback and consider it a great opportunity to see where we are meeting and exceeding their expectations. Your feedback also helps us identify the areas in which we can improve.

I was very sorry to read that unfortunately in your case you have not been satisfied with our services in terms of arrival. We furthermore apologize that you had to wait to have your room ready and that you found in addition a used water bottle in your fridge.

Please rest assured that we have reviewed your comments internally, the concerned were briefed and immediate actions shall be taken in order to avoid similar situations in the future.

Sir, I truly hope that we will have the opportunity to welcome you again in the near future at the Raouché Arjaan by Rotana and provide you with a better stay experience.

Please do not hesitate to contact me directly in order to do the necessary arrangements for your next visit.

Yours sincerely,






Hala C. Massaad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima, Peru
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 August 2014 via mobile

Excelente atención!

Muy buen hotel, muy bien ubicado (frente al Pigeon Rock's y cerca de la calle Hamra), la habitación cómoda, bien equipada con una linda vista al mar, el desayuno libanés buenísimo; pero lo mejor fue la atención de todo el personal (súper servicial y cordial) en especial de Darine Awwad, muy atenta, pendiente de todo desde nuestra llegada, sus consejos de que hacer y como disfrutar al máximo Beirut, la ayuda en especial enviándonos el taxi al ABC Mall para regresar al hotel, realmente quedamos encantados. Volvería y lo recomendaría siempre.

Excellent service!

Very good hotel, very well located (In front of Pigeon Rock's and near Hamra Street), the comfortable room well equipped with a nice view of the sea, the delicious Lebanese breakfast; but the better thing was the attention of the whole staff (very helpful and friendly) especially Darine Awwad, very attentive, watching everything from our arrival, her advices on what do and how to get the best (enjoy) of Beirut, especially helping us sending a taxi to the ABC Mall to return to the hotel, really we remain delighted. It would return and would recommend it always.

Stayed August 2014
Helpful?
1 Thank Javier E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review, 13 August 2014
Dear Sir,

Thank you for your positive feedback which is very much appreciated.

We are very delighted to read such comments and to know that we were able to meet your expectations at all levels and especially in terms of staff performance, in particular the excellent service provided to you by our Front Desk Manager Ms. Darine Awwad.
I would like to thank you for your compliments adressed to her attention. Please rest assured that the same has been well communicated to her. In addition, I have shared your review with my respective team members.

Sir, I truly hope that we will have the opportunity to welcome you again amongst us at your home in Beirut, the Raouché Arjaan by Rotana, and we will surely make your time spent with us a treasured one.

Please do not hesitate to contact me directly in order to do the necessary arrangements for your next visit and I remain at your disposal for any further assistance.

Yours sincerely,





Hala C. Massaad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
1 review
Reviewed 1 August 2014

i am very satisfied with my stay at Raoucha Arjan by Rotana , sure i will repeat it . Staff very friendly , clean hotel , near to Hamra street where you can do good shopping , in the heart of the city .

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Maged L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review, 2 August 2014
Dear Sir,

Thank you for posting your review on trip advisor.

We are very happy to read that you had a very nice stay at the Raouché Arjaan by Rotana and that we were able to meet your expectations in terms of service provided by our staff.

Sir, I hope that I will have the pleasure of welcoming you back at the Raouché Arjaan by Rotana and we will make your time spent with us a treasured one.

Please do not hesitate to contact me directly in order to do the necessary arrangements for your next visit.

Yours sincerely,





Hala C. Massaad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
1 review
Reviewed 25 July 2014

all i can say about it is try it you will love it trust me
the best service for your money
you will feel as you want to be treated
middle of all the action
perfect staff
in all best service you can get

Room Tip: higher floors better views
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Hussam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review, 26 July 2014
Dear Sir,

Thank you very much for your nice review posted on trip advisor.

Your words are very rewarding for us and the same has been shared with my respective team members. We are very delighted to know that we were able to meet your expectations in terms of service and staff performance.

Sir, I look forward to welcoming you back to the Raouché Arjaan by Rotana and we will make your time spent with us a treasured one.

Please do not hesitate to contact me directly for your future reservations.

Yours sincerely,





Hala C. Massaad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2014 via mobile

My purpose for my stay was for a honeymoon, the moment we reached the hotel, and with the warm welcoming from the staff removed all our wedding,and long day stress, I recommend everyone who would like to spend a memorable honeymoon or anniversary to stay in raouche arjaan by rotana , thank you all, thank you farid,rami, and darine for your excellent service provided to us . Kind regards,

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RaoucheArjaan, General Manager at Raouche Arjaan by Rotana, responded to this review, 25 July 2014
Dear Sir,

Thank you for your feedback posted on trip advisor which is very much appreciated.

We are very delighted to know that you had a memorable honeymoon and great stay with us, and that we were able to meet your expectations.

I have shared the same with my respective team members and your compliments adressed to our front desk employees Darine Awwad, Farid Shoucair and Rami Habib have been well communicated to them.

Sir, I look forward to welcoming you back amongst us at the Raouché Arjaan by Rotana and we will make your time spent with us a treasured one.

Please do not hesitate to contact me directly for your future reservations.

Yours sincerely,






Hala C. Massaad
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Raouche Arjaan by Rotana

Property: Raouche Arjaan by Rotana
Address: Chouran, Beirut, Lebanon
Region: Lebanon > Beirut
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Luxury Hotel in Beirut
#5 Business Hotel in Beirut
#5 Romantic Hotel in Beirut
Price Range (Based on Average Rates): £
Hotel Class:4 star — Raouche Arjaan by Rotana 4*
Number of rooms: 175
Official Description (provided by the hotel):
Raouché Arjaan by Rotana is a modern property designed with up-to-date technology and facilities catering to both long-term guests and families alike. Travellers planning on staying in a city for longer than the average traveller will appreciate the more spacious accommodation, whilst families relish the promise of an environment which more closely resembles home. ... more   less 
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Also Known As:
Raouche Arjaan By Rotana Hotel Beirut

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