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Crowne Plaza Hotel Beirut
Ranked #23 of 114 Hotels in Beirut
Certificate of Excellence
Reviewed 1 July 2014 via mobile

We are currently staying at the Crowne plaza Beirut and while we stayed here for location, the hotel is clean, the food is ok and the service has been really good!
Although the room it's a little bit small even when we
Were upgraded!
The cleaning sis not leave hand towels and we called to ask for a normal hair dryer as the one they have in the room is seriously useless! (Get a couple Crowne Plaza).
As it's crowne plaza we were looking forward to their "sleep advantage" tools like the aromatherapy spray but they do not have it! Quite disappointing considering they are still promoting it on the bedroom!
If you need to be close to the American. University I think this is the beat location, but Do not expect five start treatment!

  • Stayed: June 2014
    • Value
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1  Thank Claudia2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, General Manager at Crowne Plaza Hotel Beirut, responded to this reviewResponded 3 July 2014

Dear Valued Guest,
Thank you for staying at Crowne Plaza Beirut, and thank you for taking time to provide us with your feedback. we are delighted that you have enjoyed our services. We will make sure that your remarks are taken into consideration, hoping to be of great service to you in your next stay.
Sincerely,

Fady Sawaya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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205 - 211 of 481 reviews

Reviewed 1 July 2014

Just leave the hotel and you are in the center of Hamra - fascinating! Staff is very friendly. Service at breakfeast needs some improvement - it was at the edge of becoming chaotic. Free WLan only in the lobby and the restaurant :-(

  • Stayed: June 2014, travelled on business
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Thank Jens N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, General Manager at Crowne Plaza Hotel Beirut, responded to this reviewResponded 3 July 2014

Dear Valued Guest,

Thank you for staying at Crowne Plaza Beirut, and thank you for taking the time to provide us with your feedback. We are very content that you have enjoyed our location along with the friendliness of our staff. We tend to continuously enhance our services to make sure that our guests are satisfied and pleased, hoping to be of great of service to you in your next stay.
Sincerely,

Fady Sawaya,
General Manager

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Reviewed 23 June 2014

I'm sorry but this really didn't go well for me.

The rooms are small, the corridors are very small and the quality of the food was not up to standard. Furthermore I was unimpressed with the staff. I know how great and hospitable the Lebanese people can be and this was not reflected in this hotel. The staff almost had a sense of arrogance, perhaps because they are located on Hamra. The pool is ridiculously located in the middle of a restaurant and the WiFi needs improvement.

Also the elevators are RIDICULOUSLY slow. I'm not exaggerating when I say I've never seen them so slow anywhere else and when they do finally arrive, they are already full so you have to wait another 20 minutes for the next on (as does everybody else) and hope that it is empty.

There afre however some positives. The location is excellent (especially for tourists)as the hotel is right n Hamra street. Furthermore the rooftop bar has a phenomenal view (though it closes too early)

Room Tip: the higher the better
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  • Stayed: June 2014, travelled on business
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1  Thank daymannightman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, General Manager at Crowne Plaza Hotel Beirut, responded to this reviewResponded 24 June 2014

Dear Valued Guest,

First, let us thank you for staying at our hotel and thank you for providing us with your feedback. Please provide us with your contact information or email us at "info.cpbeirut@ihg.com" so we can understand your concerns better and clearer, and we are sure that we can make your next stay seamless and memorable. Please do know that we do apologize for the inconvenience where our aim is to provide our guests with flawless services and unique experiences. Awaiting to serve you in the very near future.
Sincerely,

Fady Sawaya,
General Manager

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Reviewed 19 June 2014

Had a workshop in the hotel. Several workshops are held every day and while the hotel should have leveraged they have definitely become complacent. They give out 4 coupons for wifi for a 20 person workshop. And they are rude to you if you ask about it. For average food and rudeness I will not go there again.

  • Stayed: June 2014, travelled on business
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1  Thank maafihabibi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, General Manager at Crowne Plaza Hotel Beirut, responded to this reviewResponded 24 June 2014

Dear Valued Guest,

Thank you for hosting your workshop at our property. We do apologize for the inconvenience that you have encountered, and will make sure that your comments will be taken into consideration. We do highly appreciate your honest feedback and we would like to ask you if you can provide us with your contact information so we can contact you or please send us an email at info.cpbeirut@ihg.com. Awaiting to hear from you shortly.
Sincerely,

Fady Sawaya
General Manager

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Reviewed 15 June 2014

Crowne Plaza is located in Al-Hamra, in one of the more busier areas of Beirut. You can easily walk to different places and there are a lot of small restaurants and shops in that area.
The room was fine for the 3 of us. We did have some problems with our room keys a few times and we also only got 2 towels instead of 3 (both nights). Other than that, the staff was good and professional and the location is one of the best ones in Beirut!

  • Stayed: June 2014, travelled with friends
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1  Thank Swansky88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, Public Relations Manager at Crowne Plaza Hotel Beirut, responded to this reviewResponded 16 June 2014

Dear Valued Guest,

Thank you for staying at Crowne Plaza Beirut, and thank you for sharing your feedback with the travel community. We are delighted, content and proud that you have offered us the opportunity to be of service to you. Our staff is constantly ready to exceed your expectations and will make sure that your comments are taken into consideration.
Awaiting to serve you in the very near future.
Sincerely,

Ramzi Chehab
Public Relations Manager

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Reviewed 7 June 2014 via mobile

Crown plaza is a reasonable hotel located at Hamra, a central area that is close from every where must to go in Beirut. It's live full of cafés and restaurants. It stays late. The staff is friendly like the most places in Lebanon. The sea view isn't bad from the rooms there.

Stayed: June 2014
Thank Luay1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, General Manager at Crowne Plaza Hotel Beirut, responded to this reviewResponded 10 June 2014

Dear Valued Guest,

Let us thank you for staying at Crowne Plaza Beirut and thank you for taking the time to provide us with your candid feedback. We truly are delighted to know that you have enjoyed our services along with our location, and the friendliness of our staff. Our aim is to constantly provide our guests with an experience that is memorable and unique at the same time.
Awaiting to serve in the very near future,
Sincerely,

Fady Sawaya,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Although i stayed only once at this property and even though i have visited lebanon 4 times already; my stay here was quite nice. the approach to the hotel isnt very attractive and the hotel feels like part of a shopping mall. however, the staff is courteous. Food is good, although a little pricey but considering the locations thats reasonable. The property is situated at the heart of Beirut and on the busiest street. that helps business travellers especially with its location.

overall, if youy are on a business trip with your company taking care of everything... Select this property. its worth it.

  • Stayed: July 2013, travelled on business
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Thank Abhisek G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, Public Relations Manager at Crowne Plaza Hotel Beirut, responded to this reviewResponded 3 June 2014

Dear Valued Guest,

Let us thank you for staying with us and giving us the pleasure of serving you. We appreciate you taking the time and sharing your kind feedback along with the travel community. We are very glad to know that you enjoyed your stay at our premises, hoping to serve you in the very near future.
Sincerely,

Fady Sawaya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Beirut

Address: Hamra Main Street | Taj Tower Building, Beirut 113-7512, Lebanon
Phone Number:
Region: Lebanon > Beirut
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Beirut
#16 Business Hotel in Beirut
#23 Luxury Hotel in Beirut
Price Range: £87 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Hotel Beirut 5*
Number of rooms: 190
Official Description (provided by the hotel):
Crowne Plaza Beirut is an exclusive five-star property located in heart of Beirut’s business and shopping area. Adjacent to reputable boutiques retail shops, Food Court, coffee shops, Beauty Parlors, Libraries, Banks and 5 minutes away from the seafront promenade. The hotel is Less than 10 km away from Beirut International Airport and 4 km away from Beirut International Exhibition Center & newly rebuilt elegant downtown Area of Solidère.190 newly renovated rooms and suites all overlooking Hamra main Street equipped with the latest facilities, in-room amenities and wireless Internet. 25 Crowne Plaza Club rooms and 13 suites all have spectacular Mediterranean sea view and a dedicated Club Lounge with private lounge and reception. Crowne Plaza Beirut has 9 designated locations for conferences and seminars. All have natural daylight, dedicated Executive Boardroom, Business Center, WIFI internet access and equipped with the latest state of art audiovisual equipment. We are considered the largest & most extensive conference facilities in Beirut and able to accommodate groups from 10 up to 600 persons. ... more   less 
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Also Known As:
Crowne Plaza Beirut

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