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“great location”

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Crowne Plaza Hotel Beirut
Ranked #24 of 116 Hotels in Beirut
Certificate of Excellence
Alexandria Governorate, Egypt
Level 5 Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“great location”
Reviewed 15 July 2014

this hotel is inside the shopping area near aldrado the biggest mall in Lebanon the restaurant is all around and all the activities is near you .
the lobby is small but very stylish
the staff is very kind and helpful
the rooms is very nice

Room Tip: the rooms with street side is the best
See more room tips
  • Stayed August 2013, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank magdymohey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, General Manager at Crowne Plaza Hotel Beirut, responded to this review, 17 July 2014
Dear Valued Guest,

Thank you for staying in Crowne Plaza Beirut and thank you for taking time to provide us with your feedback. we are delighted that you have remarkably liked our location and enjoyed our services in addition to the kindness of our staff.
Thank you again for staying with us and hope to see you soon again.

Fady Sawaya
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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461 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Cairo, Egypt
Level 5 Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 July 2014

The room was stuffy and did not get much sunlight. The location was also a bit too crowded, so at the end we decided to move to another hotel by the sea/beach. However, the staff were so helpful and great and attended to all our requests. When we asked for an early check-out, they were very understanding and helpful.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank ataha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, Manager at Crowne Plaza Hotel Beirut, responded to this review, 9 July 2014
Dear Guest,

Thank you for staying in Crowne Plaza Beirut and thank you for your feedback.
We are sorry to hear that your stay with us was less than pleasant. moreover we are happy that you enjoyed the friendliness of our staff. we will make sure that your next stay with us will be more comfortable.

Thank you
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level 5 Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 July 2014 via mobile

We are currently staying at the Crowne plaza Beirut and while we stayed here for location, the hotel is clean, the food is ok and the service has been really good!
Although the room it's a little bit small even when we
Were upgraded!
The cleaning sis not leave hand towels and we called to ask for a normal hair dryer as the one they have in the room is seriously useless! (Get a couple Crowne Plaza).
As it's crowne plaza we were looking forward to their "sleep advantage" tools like the aromatherapy spray but they do not have it! Quite disappointing considering they are still promoting it on the bedroom!
If you need to be close to the American. University I think this is the beat location, but Do not expect five start treatment!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claudia2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, General Manager at Crowne Plaza Hotel Beirut, responded to this review, 3 July 2014
Dear Valued Guest,
Thank you for staying at Crowne Plaza Beirut, and thank you for taking time to provide us with your feedback. we are delighted that you have enjoyed our services. We will make sure that your remarks are taken into consideration, hoping to be of great service to you in your next stay.
Sincerely,

Fady Sawaya
General Manager
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Berlin, Germany
Level 4 Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 July 2014

Just leave the hotel and you are in the center of Hamra - fascinating! Staff is very friendly. Service at breakfeast needs some improvement - it was at the edge of becoming chaotic. Free WLan only in the lobby and the restaurant :-(

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jens N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, General Manager at Crowne Plaza Hotel Beirut, responded to this review, 3 July 2014
Dear Valued Guest,

Thank you for staying at Crowne Plaza Beirut, and thank you for taking the time to provide us with your feedback. We are very content that you have enjoyed our location along with the friendliness of our staff. We tend to continuously enhance our services to make sure that our guests are satisfied and pleased, hoping to be of great of service to you in your next stay.
Sincerely,

Fady Sawaya,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Goychay, Azerbaijan
Level 6 Contributor
210 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 23 June 2014

I'm sorry but this really didn't go well for me.

The rooms are small, the corridors are very small and the quality of the food was not up to standard. Furthermore I was unimpressed with the staff. I know how great and hospitable the Lebanese people can be and this was not reflected in this hotel. The staff almost had a sense of arrogance, perhaps because they are located on Hamra. The pool is ridiculously located in the middle of a restaurant and the WiFi needs improvement.

Also the elevators are RIDICULOUSLY slow. I'm not exaggerating when I say I've never seen them so slow anywhere else and when they do finally arrive, they are already full so you have to wait another 20 minutes for the next on (as does everybody else) and hope that it is empty.

There afre however some positives. The location is excellent (especially for tourists)as the hotel is right n Hamra street. Furthermore the rooftop bar has a phenomenal view (though it closes too early)

Room Tip: the higher the better
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daymannightman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, General Manager at Crowne Plaza Hotel Beirut, responded to this review, 24 June 2014
Dear Valued Guest,

First, let us thank you for staying at our hotel and thank you for providing us with your feedback. Please provide us with your contact information or email us at "info.cpbeirut@ihg.com" so we can understand your concerns better and clearer, and we are sure that we can make your next stay seamless and memorable. Please do know that we do apologize for the inconvenience where our aim is to provide our guests with flawless services and unique experiences. Awaiting to serve you in the very near future.
Sincerely,

Fady Sawaya,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 5 Contributor
72 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 June 2014

Had a workshop in the hotel. Several workshops are held every day and while the hotel should have leveraged they have definitely become complacent. They give out 4 coupons for wifi for a 20 person workshop. And they are rude to you if you ask about it. For average food and rudeness I will not go there again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank maafihabibi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, General Manager at Crowne Plaza Hotel Beirut, responded to this review, 24 June 2014
Dear Valued Guest,

Thank you for hosting your workshop at our property. We do apologize for the inconvenience that you have encountered, and will make sure that your comments will be taken into consideration. We do highly appreciate your honest feedback and we would like to ask you if you can provide us with your contact information so we can contact you or please send us an email at info.cpbeirut@ihg.com. Awaiting to hear from you shortly.
Sincerely,

Fady Sawaya
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 6 Contributor
110 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 15 June 2014

Crowne Plaza is located in Al-Hamra, in one of the more busier areas of Beirut. You can easily walk to different places and there are a lot of small restaurants and shops in that area.
The room was fine for the 3 of us. We did have some problems with our room keys a few times and we also only got 2 towels instead of 3 (both nights). Other than that, the staff was good and professional and the location is one of the best ones in Beirut!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Swansky88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, Public Relations Manager at Crowne Plaza Hotel Beirut, responded to this review, 16 June 2014
Dear Valued Guest,

Thank you for staying at Crowne Plaza Beirut, and thank you for sharing your feedback with the travel community. We are delighted, content and proud that you have offered us the opportunity to be of service to you. Our staff is constantly ready to exceed your expectations and will make sure that your comments are taken into consideration.
Awaiting to serve you in the very near future.
Sincerely,

Ramzi Chehab
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Beirut

Property: Crowne Plaza Hotel Beirut
Address: Hamra Main Street | Taj Tower Building, Beirut 113-7512, Lebanon
Phone Number:
Region: Lebanon > Beirut
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Beirut
#16 Business Hotel in Beirut
#24 Luxury Hotel in Beirut
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza Hotel Beirut 5*
Number of rooms: 190
Official Description (provided by the hotel):
Crowne Plaza Beirut is an exclusive five-star property located in heart of Beirut’s business and shopping area. Adjacent to reputable boutiques retail shops, Food Court, coffee shops, Beauty Parlors, Libraries, Banks and 5 minutes away from the seafront promenade. The hotel is Less than 10 km away from Beirut International Airport and 4 km away from Beirut International Exhibition Center & newly rebuilt elegant downtown Area of Solidère.190 newly renovated rooms and suites all overlooking Hamra main Street equipped with the latest facilities, in-room amenities and wireless Internet. 25 Crowne Plaza Club rooms and 13 suites all have spectacular Mediterranean sea view and a dedicated Club Lounge with private lounge and reception. Crowne Plaza Beirut has 9 designated locations for conferences and seminars. All have natural daylight, dedicated Executive Boardroom, Business Center, WIFI internet access and equipped with the latest state of art audiovisual equipment. We are considered the largest & most extensive conference facilities in Beirut and able to accommodate groups from 10 up to 600 persons. ... more   less 
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Also Known As:
Crowne Plaza Beirut

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