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“Great location, friendly staff”

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Crowne Plaza Hotel Beirut
Ranked #27 of 117 Hotels in Beirut
Certificate of Excellence
Staines, United Kingdom
Level Contributor
350 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Great location, friendly staff”
4 of 5 bubbles Reviewed 14 August 2014

Good central location, friendly staff, nice rooms and a cool bar on the top floor make this a pretty good hotel for me. Room size was good, bathroom was really nice. The pool on the top floor was closed unfortunately but the hotel was good anyway. Breakfast was nice, really Lebanese!

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TheChap69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nour S, General Manager at Crowne Plaza Hotel Beirut, responded to this review, 18 August 2014
Dear Valued Guest,

Thank you for staying at Crowne Plaza Beirut and taking time to provide us with your feedback.We are delighted that you have enjoyed our services along with the location of our hotel and the friendliness of our staff. Hoping to be of great service to you in your next stay.

Sincerely,

Fady Sawaya,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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444 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Perth, Australia
Level Contributor
68 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

There's probably not a lot of call to update the hotels in Beirut - the place feels quite devoid of tourist currently, not surprising given the unrest on its borders. The Crowne Plaza looks like most old Arabian hotels - dark and dates with a whiff of cigarette smoke throughout.

Checkin staff are fairly surly. My protracted checkin included a delay whilst plastic key cards were located .

Room servicing is late (I am writing this at 3pm and the room has still not been made up although I left the 'please service' sign on my door at 7am (housekeeping just called me back to ask if I want the room serviced daily (!!??) and that they will come by in an hour (ie 4pm) - very late!!!

Wifi is free in the lobby and free in the rooms for IHG members.

The upstairs restaurant and poor is all indoors in a hot, glassed in and very dated style. I think only small kids would feel comfortable using it. Anyone else would feel a bit self conscious I think. It needs gutting.

The hotel has no gym of its own but guests can use the superior club next door (which looks way better than a hotel gym anyway.

The Hamra area is heavily congested with traffic but easy enough to navigate. To the right of the hotel are the big coffee chains - starbucks, costa and carribou and a number of lebanese grills/shawarmas. To the left of the hotel is Zaatar w Zeit (a Lebanese chain) serving tasty fare and open early for breakfast. Opposite the hotel is the shabby chic Hamra Cafe which serves a good range of basics and has a nice garden area. Is is open for breakfast only from 9am.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KWKW727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nour S, General Manager at Crowne Plaza Hotel Beirut, responded to this review, 7 August 2014
Dear Valued Guest,

Thank you for staying in Crowne Plaza Beirut and thank you for your feedback. We are sorry to hear that your stay with us was less than pleasant.
We do apologize for the inconvenience that you have encountered, and will make sure that your comments will be taken into consideration. can you provide us with your contact information or please send us an email at info.cpbeirut@ihg.com. We will make sure that your next stay with us will be more comfortable.
Awaiting to hear from you shortly.
Sincerely,

Fady Sawaya
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southwest Gulf Coast, Florida
Level Contributor
75 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

The location is great for this hotel. In the heart of Hamra district, across from Cafe Hamra and many other cafes and places to eat locally. A short taxi ride (averaging a $1 or $2 per person) will get you into any of the surrounding neighborhoods: Pigeon Rocks, Zaytouna Bey, AUB, etc. The rooms are convenient and clean. Booking a "sea view" or "city view" is irrelative, there is a sea of buildings within the view before you catch a glimpse of the waters. Great hotel overall, recommended.

Room Tip: Sea-view and City-view are about the same. Don't spend the extra money if you have the choice.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Dimashqi2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nour S, General Manager at Crowne Plaza Hotel Beirut, responded to this review, 5 August 2014
Dear Valued Guest,

Thank you for staying at Crowne Plaza Beirut, and thank you for taking time to provide us with your feedback.We are very delighted that you have remarkably enjoyed our location .Thank you again for staying with us and hope to see you soon.

Fady Sawaya
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 28 July 2014

This is a great hotel with an amazing location in the midst of Al Hamra street close to all shops, restaurants, pubs, and all. From Check-in to Check-out the staff was great, very friendly, and professional. I am not giving this hotel a better score simply due to some minor comments which I think the hotel should address immediately to improve their future score from other reviewers:
The air conditioning system in the hallways is not very great, its often humid and hot there, Elevators are a bit old and not that fast, Shower/bathtub area very small and shower needs fixing, towels are old but they tend to get you new soft ones if you request it. All in all a good hotel, great deal if your looking for a good price and great location, recommended.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank K_HonestReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nour S, General Manager at Crowne Plaza Hotel Beirut, responded to this review, 30 July 2014
Dear Valued Guest,

Thank you for staying at Crowne Plaza Beirut, and thank you for taking time to provide us with your feedback. we are delighted that you have enjoyed our services along with the friendliness of our staff.
We will make sure that your remarks are taken into consideration and that your next stay with us will be more comfortable. Hoping to be of great service to you in your next stay.
Sincerely,

Fady Sawaya
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 23 July 2014 via mobile

For the 4th time I visit this Hotel and it is as always...Amazing !!!

Very Friendly staff....starting from Mohammed @ The reception on our arrival day..with his smile; friendly attitude and helpfullness;

To the Vivaldi Restaurant staff...Mrs. Zakeya..with her amazing Lebanese Man'oushe ... to Sola with her very Lovely Smile and amazing hospitality; To Nadine and Mohamed for their vey nice and friendly attitude...

One of the best assets that always makes me come back to this hotel is the Staff..ALL of them are nice and Smiley...iam now a Gold Member in IHG rewards club..and I choose always this hotel in Beirut...

Very Clean rooms ( as alwayw) excellent house keeping staff..


Also excellent Location...where everything is nearby..from NightLife (Makdessi Street)..to shopping in Hamra street etc...

Stayed for 4 times ; with different duration each time and never been dissappointed :=)

Highly recommend this hotel for your stay in Beirut whether for Businsss or Pleasure..u sure wont be dissappointed..

Tip : The Higher Floor u get ; The better view u get..and choose a room with a Balcony :=)

Stayed July 2014, travelled on business
Helpful?
1 Thank Moustafa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nour S, General Manager at Crowne Plaza Hotel Beirut, responded to this review, 25 July 2014
Dear Valued Guest,

Thank you for staying in Crowne Plaza Beirut and thank you for providing us with your positive feedback.
We are pleased that you have enjoyed our services along with the friendliness of our staff and the location of our hotel.
Our guest's comfort is our priority, and We always try to keep our standards high and our guests more than satisfied.
Thank you again for choosing us and hope to see you soon.

Fady Sawaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

located at el-hamra street means that it's in a central location in beirut, and as a first timer in beirut and travelling with a group who made the reservation i trusted their choice and it wasn't bad at all.
although a fine hotel, it was not bead &breakfast, so you can always have breakfast at the nearby el-hamra cafe or go for it in the hotel itself (we didn't try it)
you can get free wifi in the lobby, but you have to pay for it if you wanna use it in your room.
the rooms are not big, but the there is a safe and the bathroom is good, although they got a minor problem with the A/C, you need at least half an hour for it to feel it cooler inside, but nontheless it works

all in all, it was a good experince, a little over priced for my taste but the location was woth it

  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Khaled_Kamel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, General Manager at Crowne Plaza Hotel Beirut, responded to this review, 17 July 2014
Dear Valued Guest,

Thank you for staying at Crowne Plaza Beirut and thank you for providing us your feedback.
We are very content that you have enjoyed our location. We tend to continuously enhance our services to make sure that our guests are satisfied and pleased, hoping to be of great of service to you in your next stay.
Sincerely,

Fady Sawaya,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria Governorate, Egypt
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 15 July 2014

this hotel is inside the shopping area near aldrado the biggest mall in Lebanon the restaurant is all around and all the activities is near you .
the lobby is small but very stylish
the staff is very kind and helpful
the rooms is very nice

Room Tip: the rooms with street side is the best
See more room tips
  • Stayed August 2013, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank magdymohey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramzi C, General Manager at Crowne Plaza Hotel Beirut, responded to this review, 17 July 2014
Dear Valued Guest,

Thank you for staying in Crowne Plaza Beirut and thank you for taking time to provide us with your feedback. we are delighted that you have remarkably liked our location and enjoyed our services in addition to the kindness of our staff.
Thank you again for staying with us and hope to see you soon again.

Fady Sawaya
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Beirut

Property: Crowne Plaza Hotel Beirut
Address: Hamra Main Street | Taj Tower Building, Beirut 113-7512, Lebanon
Phone Number:
Region: Lebanon > Beirut
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Beirut
#16 Business Hotel in Beirut
#26 Luxury Hotel in Beirut
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza Hotel Beirut 5*
Number of rooms: 190
Official Description (provided by the hotel):
Crowne Plaza Beirut is an exclusive five-star property located in heart of Beirut’s business and shopping area. Adjacent to reputable boutiques retail shops, Food Court, coffee shops, Beauty Parlors, Libraries, Banks and 5 minutes away from the seafront promenade. The hotel is Less than 10 km away from Beirut International Airport and 4 km away from Beirut International Exhibition Center & newly rebuilt elegant downtown Area of Solidère.190 newly renovated rooms and suites all overlooking Hamra main Street equipped with the latest facilities, in-room amenities and wireless Internet. 25 Crowne Plaza Club rooms and 13 suites all have spectacular Mediterranean sea view and a dedicated Club Lounge with private lounge and reception. Crowne Plaza Beirut has 9 designated locations for conferences and seminars. All have natural daylight, dedicated Executive Boardroom, Business Center, WIFI internet access and equipped with the latest state of art audiovisual equipment. We are considered the largest & most extensive conference facilities in Beirut and able to accommodate groups from 10 up to 600 persons. ... more   less 
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Also Known As:
Crowne Plaza Beirut

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