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“Terrible service; VERY expensive to eat or drink” 2 of 5 bubbles
Review of Phoenicia Hotel

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Phoenicia Hotel
Ranked #3 of 119 Hotels in Beirut
Certificate of Excellence
Chicago, IL
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Terrible service; VERY expensive to eat or drink”
2 of 5 bubbles Reviewed 5 May 2014

Let's begin with the positives:
- Housekeeping's service was wonderful!
- The views from the balcony of the sea were pretty spectacular.
- The pool was really nice (just don't try to get service out there)
- Lobby is lovely

The not so positives:
The rooms were very similar to any old Hilton you might find in the States. Note: this may be one of the nicer hotels in Beirut, but isn't a great hotel.

The wifi is BRUTAL! Rarely could we even access websites, let alone work.

Service when attempting to get coffee in the morning on the deck was horrific. We waited as long as 50 minutes and as short as 20. Really, there were only a handful of others there, so I don't get it.

Service continued to be an issue everywhere we went. We made the mistake of going to the bar - $35USD for a glass of wine; $40 for a cocktail (no joke) and we had to literally beg for service on top of it. Bartender didn't know how to make a martini, didn't know where to find the types of brands. We felt so trapped as there wasn't much around there. Prices were sky high. I was fairly certain it was because we were American and were charged absurd prices. I would rarely make such an assertion. If you order outside on the patio, beware as the glassware is even smaller (plastic) and prices even higher. Service continued to be the biggest issue. Even when we complained (hey - we were there for FIVE days!) we were never give more attention, etc…The staff really weren't trained or interested in their positions.

Final point: Taxis are ubiquitous in Beirut, but from the Phoenicia you have to take one everywhere as there isn't much in the area. No pedestrian traffic, very sterile area.

  • Stayed May 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank MK1Chicago_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this review, 6 May 2014
Dear MK1Chicago_IL,

Thank you for choosing Phoenicia Beirut for your stay and for taking the time to express your thoughts and concerns on TripAdvisor.

We have well received your comments concerning our hotel and we appreciate you taking the time to share your detailed feedback.

We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing.

First of all, we are glad that you enjoyed all in all our housekeeping service, pool and lobby. As for the inconvenience you have encountered with our service, please accept our sincerest apology. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

As for your opinion about our prices, it is extremely important to us and to our service which will surely be taken into consideration. As for the surrounding area, we are in the center of the city and near us Zaitunay Bay which was an added value to Beirut and to our Hotel in particular adding to the already available diverse restaurant options within our premises.

Once again, we appreciate the candid feedback we receive and welcome any opportunity to improve. For that reason, we assure you that this will be looked into and actions will be taken accordingly.

Thank you for choosing the Phoenicia Hotel Beirut and for your feedback, we hope to have an opportunity to serve you again on your next future visit and you get to experience what we are best known for.

Best Regards,
Tamara Salha
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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686 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
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  • Turkish first
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English first
Doha, Qatar
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 3 May 2014

Phoenicia has been around for several decades yet it has not lost its majestic interior and beautiful terrace overseeing the nearby pier and Zaytouna bay. I stayed in one of the hotel super king rooms. It is so spacious like i have never seen. Sitting in the hotel terrace located on the ground level is so beautiful especially if the weather is good. The service is nice but not that great unfortunately. I believe that at the end political turmoil and security concerns leave their effect on people.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Imad_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this review, 5 May 2014
Dear Imad_13,

We thank you so much for choosing Phoenicia Hotel Beirut for your stay, and for taking the time to share your feedback on TripAdvisor.
It is with great pleasure that we read about your experience and how you described it as a “Great Hotel”.

We are very delighted to hear that you spent a great time at Phoenicia and that you found our services and facilities were up to your expectations and especially the terrace. We always strive to make every guest feel at home when they come to Phoenicia and experience Beirut to the fullest, we are glad you felt the same.

Hopefully you will come back to Phoenicia for your next visit and thank you again for your recommendation.

Best Regards,

Tamara Salha
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tripoli, Lebanon
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 26 April 2014

We stayed for two nights as a couple (with friends in other rooms).This hotel is wonderful. One of the Best in Beirut. Nice spacious rooms, very well decorated, luxurious amenities, complementary water,fruits and desserts, coffee and tea-making set. Helpful and respectful staff. Several dining choices within the hotel.
The hotel is very clean except for the phone machine in my room, for some reason it was sticky and dusty.
Like most reviewers here, I was so impressed with the breakfast buffet. Huge variety, so delicious (although it does not exactly reflect the original local taste when it comes to Lebanese food). The same applies to the dinner buffet in the same restaurant, huge variety, so delicious.
Now the bad news. Do never ever ask the concierge for a taxi. They will charge you up to 7 times the original charge. Literally, the taxi that took us from the hotel to a nearby restaurant charged us 28 USD, we took a taxi back from the same restaurant to the hotel and it charged us 4 USD. What a shame Phoenicia Intercontinental. A guest usually stays at a respectful hotel chain in order to feel secure and to be away from tourist traps. It turns out that the hotel itself put us in such a trap. Otherwise I would give the hotel at least 4 stars if not 5.
One last thing I just remembered. Loud music during the whole night. If you are used to sleep with the TV turned on, then no problem but if you are looking for total calmness, this is not the hotel for you.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank wassim n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this review, 28 April 2014
Dear wassim n,

We thank you so much for choosing Phoenicia Hotel Beirut for your 2 nights stay, and for taking the time to share your feedback on TripAdvisor. It is with great pleasure that we read about your experience and how you described it as one of the “Best in Beirut”.

We are very delighted to hear that you spent a great time at Phoenicia and that overall everything was up to your expectations and especially the breakfast. We always aim to satisfy our guests and it is a great pleasure to get direct feedback which we communicated to our colleagues.

In regards to the price of the Taxi, please stay assured that your comments were noted and usually our prices differ because the taxis we use are safer, cleaner and with well serviced drivers. Nevertheless, we regularly do market comparisons to ensure our partners are in line with the market but we will surely pass on these comments to them.

On another note, we were concerned to hear about the inconvenience you have encountered during your stay with us regarding the outside noise, for which we would like to apologize. Please stay assured that your feedback has been communicated and solutions will be suggested. But kindly note that the noise might have been from a wedding party. Nevertheless, we will make sure that during your next visit you stay in a room on the other side.

One again, thank you for choosing the Phoenicia Hotel Beirut and for your recommendation. We are hoping to welcome you back soon.

Best Regards,

Tamara Salha
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
146 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

I stayed here one week for business. The hotel is beautiful. Rooms very spacious, clean and comfortable. The staff is great, they will do anything possible to assure the comfort of guests. Great food in the Executive Lounge and at breakfast. The hotel is located in very convenient walking distance to shopping. Great security in the hotel. If you are there for business, there is a great meeting room near the Exec Lounge if you need to have a meeting. I travel throughout the world for business and wish ALL the hotels I stayed in were this great!

Room Tip: Ask for ocean view.
See more room tips
  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WheelzUpGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this review, 17 April 2014
Dear Guest,

We thank you so much for choosing Phoenicia Hotel Beirut for your week stay, and for taking the time to share your feedback on TripAdvisor. It is with great pleasure that we read about your experience and how you described it as “Fabulous in every way”.

We are very delighted to hear that you spent a great time during your week at Phoenicia and that you found our staff welcoming and that the services and facilities were up to your expectations and especially the breakfast. We always strive to make every guest feel at home when they come to Phoenicia and experience Beirut to the fullest, we are glad you felt the same.

Hopefully you will come back to Phoenicia for your next visit and thank you again for your recommendation.

Best Regards,

Tamara Salha
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Around the world
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 28 February 2014

I Got a high floor sea view ... stayed there in December
the view was amazing ... the room is big, tidy and clean , the bathroom was perfectly clean and good smelling
the stuff is very friendly, helpful and welcoming
breakfast was delicious ... many choices and perfect

the only thing that bothers me was the internet ... speed was slow and signals was always weak ... I complained about it to the reception and I've been told it is under maintenance .... hopefully it is fixed by now !!

Room Tip: Choose a higher sea view Room .. and you will be really satisfied and pleased
See more room tips
  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank M_Kewan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this review, 4 March 2014
Dear M_Kewan,

Thank you for choosing Phoenicia Beirut for your stay during December and we greatly appreciate your feedback and review.

We are delighted to know that you enjoyed your stay at our hotel and found our facilities and services up to your expectations and enjoyed your sea view room and breakfast at Mosaic.

We apologize for the internet issue you encountered, it is true we were doing some maintenance but stay assured that it was taken care of and now the internet connection is fast and working perfectly.

One again, we thank you for choosing the Phoenicia Beirut and we hope to welcome you back soon.

Best Regards,

Tamara Salha
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 27 February 2014

I was there last christmas. Really I liked this hotel. Location was very good. Food was tasty and wifi was very fast.
They have friendly staff who dealed with me like a queen. Really I felt my self as a vip person.
I'd like to thank all of them from Front office to House keeping ...

greetings...

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Duniai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this review, 4 March 2014
Dear Duniai,

Wow, what an amazing straight forward review that says it all!

First of all, thank you for staying with us at Phoenicia Beirut during Christmas and for taking the time even after a while to share your feedback on TripAdvisor.

We are very delighted to hear that you spent a great time at Phoenicia and felt like a queen since at Phoenicia every guest is a VIP to us.

We surely shared your review with the Phoenicia team as such words brings us pride and satisfaction.


Again, thank you for your review and commitment to promoting Phoenicia Hotel. Hopefully you will give us the opportunity to welcome you back soon.

Best Regards,
Tamara Salha
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman, Jordan
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 29 January 2014

Spent a week in Intercontinental Phoenicia Hotel, Beirut. It's in a beautiful area overlooking the Mediterranean Sea. It's 5 minutes drive to the famous Hamra Street. Also close to many famous restaurants and night life. The staff were so friendly, helpful and professional. The hotel itself is beautiful, clean and very high standard. The rooms we stayed in were sea view with a balcony where you could drink your morning coffee and enjoy the view. It is worth being voted as one of the most famous hotels in the world. Would definitely repeat it. A great experience

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Huda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this review, 31 January 2014
Dear Huda B,

We thank you so much for choosing Phoenicia Hotel for your week stay, and for taking the time to share your feedback on TripAdvisor. It is with great pleasure that we read about your experience and how you described it as “Beirut’s number one 5 star hotel”.


We are very delighted to hear that you spent a great time during your week at Phoenicia and that you found our staff welcoming and that the services and facilities were up to your expectations and especially your room.

We always strive to make every guest feel at home when they come to Phoenicia and experience Beirut to the fullest, we are glad you felt the same.

Hopefully you will come back to Phoenicia for your next visit and thank you again for your recommendation.

Best Regards,

Tamara Salha
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Phoenicia Hotel

Property: Phoenicia Hotel
Address: PO Box 11, Minet El Hosn, Beirut 846, Lebanon
Phone Number:
Region: Lebanon > Beirut
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Beirut
#3 Spa Hotel in Beirut
#3 Romantic Hotel in Beirut
#4 Family Hotel in Beirut
#6 Business Hotel in Beirut
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Phoenicia Hotel 5*
Number of rooms: 446
Official Description (provided by the hotel):
Overlooking the Mediterranean Sea with its majesty and grandeur, Phoenicia InterContinental stands proudly at the heart of Beirut, a few minutes from the city’s business and banking district, the major shopping areas and the vibrant downtown. ... more   less 
Reservation Options:
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Also Known As:
Intercontinental Beirut

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