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“Delivers on service and promise....”
Review of Phoenicia Hotel

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Phoenicia Hotel
Ranked #2 of 116 Hotels in Beirut
Certificate of Excellence
Reviewed 29 July 2014

I have stayed at Phoenicia Beirut so many times for so may different reasons...Business, family getaway, stop overs and it has risen to our expectations every time...the location is great, close to all prime areas, business and fun, in Beirut....easy access to the beautiful corniche for a nice walk before sunset (make sure to have a fresh orange juice from one of the trolley vendors)...the hotel is huge but still retains quiet appeal...
Th spool area is dry nice and the indoor pool and gym are a welcome retreat...
The restaurants on offer are a mix of all cuisines, but we love the Japanese restaurant, make sure to book sushi night on Thursday...
For Lebanese food (which is awesome!) book yourself a finer in any of Beirut's famous restaurants coz all of them deliver! but our favourite is a quaint little place in Mar Mikhael called "Tawleh" and of course "El Balad" in downtown Beirut where you want to walk around in the afternoon and enjoy th many coffee shops and shopping...
The staff at Phoenecia is extremely helpful and polite and the reception team is wonderful...
The ladies at the executive club are great and will give all the right advice...
The spa and treatments look really good, but they fall short, and were a bit of a disappointment...
We have stayed in many of their rooms but prefer the ones facing the Zaytouneh Bay or the pool...the rooms are clean and the amenities very good...it sometimes gets a bit noisy (special events or weddings) but in general, very comfortable.

Beirut is a brilliant experience and this hotel is a a great way to end the evening or day...
Value for money is good, and be aware of seasonal prices...it makes a big difference...

Enjoy....

Room Tip: Rooms facing Zaytouneh Bay are the best Avoid rooms facing old hotel...unless you are curious about...
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  • Stayed: April 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank ImOmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this reviewResponded 31 July 2014

Dear Guest,

Thank you for always choosing Phoenicia Hotel Beirut when you are staying in Lebanon and for taking the time to provide us with such a positive and detailed review.

It is such a pleasure to read the opinion of loyal clients like yourself and it makes us proud to know that all in all your stay exceeded your expectations and our services and facilities were up to the standards.

We are happy you enjoyed the pool area, as well as the indoor pool and the gym.
We are also delighted to read that the variety in cuisines offered by our restaurants appealed to your taste, and glad to know that you found the staff helpful and the location convenient.

Thank you for being an ambassador for Beirut and talking about your experience and giving advices on where to go and what see, we hope the concierge were helpful in providing you with tips as well.

As for the Spa inconvenience it is unfortunate to hear that you weren’t satisfied, and we would appreciate if you can provide us with further details regarding your treatments,
Be assured that your positive comments as well as concern will be communicated and shared with our colleagues.

Thank you again for staying at Phoenicia Hotel Beirut and we hope to welcome you soon on your next visit.

Best regards,

Tamara Salha

Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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391 - 397 of 767 reviews

Reviewed 21 July 2014

I think Phoenicia has the most preferred cigar lounge by businessmen around the area, and the guests were usually from a very high profile.

The interior is full of luxury and there is no problem with the service.

The location is very good and you can see many things about Beirut during your stay, the concierge will help you.

If the safety in Beirut was the same as in London, I think this hotel would be fully booked for months!

Room Tip: The location of the hotel is excellent, make sure to book a room on a high level for the perfect vie...
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  • Stayed: August 2013, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank denizrende
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this reviewResponded 22 July 2014

Dear Guest,

Thank you for choosing to stay at Phoenicia Hotel Beirut and for taking the time to provide us with your feedback.

We are delighted to read your opinion regarding our cigar lounge, it is a privilege to read that it’s the proffered location for businessmen in the area.

We are also glad to know that you found the interior design luxurious, the staff helpful and the location convenient.

Since the last time you stayed here a lot have changed, so hopefully you can visit us back soon and see our hotel fully booked.

Thank you again for staying at Phoenicia Hotel Beirut and we hope to welcome you soon on your next visit.

Best regards,

Tamara Salha

Hotel Manager

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Reviewed 17 July 2014

Nice Hotel in classic style and St Georges Bay in Beirut. A good selection of restaurants attached to the Hotel . Nice spacious room with nice view on the bay. Unfortunately the level of noise coming from the streets its pretty high and continued the whole nights. The Staff is very helpful and supportive. The Hotel is just a few meters away from the seaside and nice restaurants and bars .

  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Schadinio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this reviewResponded 18 July 2014

Dear Schadinio,

Thank you for choosing to stay at Phoenicia Hotel during your time in Beirut and for sharing your feedback.
We are glad that the selection of restaurants and the spacious rooms met your expectations. We are also pleased that you found the staff helpful and the location convenient.
We are sad to hear that you were bothered from the noise coming from the street. Beirut is a very busy city during the day and night, and avoiding the street sound is difficult.
Thank you again for your feedback and we hope to welcome you back soon at Phoenicia Hotel Beirut.

Best regards,
Tamara Salha
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014 via mobile

Phoenicia Beirut Hotel is one of the best hotels in Beirut. The location is very good and very central with very nice view. Near the Zaitouna Bay. Thank you for all the hotel staff specially the front desk members and the Customer Relation Manager.

Stayed: June 2014
Thank aahendia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this reviewResponded 1 July 2014

Dear Guest,
Thank you for choosing to stay at Phoenicia Hotel Beirut and for providing your feedback.
We are pleased to read that you enjoyed your time at our hotel, specifically the hotel’s location and its proximity to Zaitounay Bay, and referred to it as one of the best hotels in Beirut. Rest assured your kind comment regarding the hotel staff and the Customer Relations manager will be passed on.
We thank you again for choosing Phoenicia Hotel and we hope to welcome you back soon on your next visit to Beirut.
Best Regards,
Tamara Salha
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

Hotel has a control gate ,like at airports, but after that is one of the best in Lebanon,
Enjoyed my stays in this hotel, because of the fantastic service, even barber visited me in my room, to cut my hair, breakfast fantastic around the Fontaine in the lobby, the place in the afternoon and evening changes to a bar, lot of local guests, specially laaadies with overdosed make up, restaurants are nice, lovely buffets, nice shop with clothes,
Rooms are exclusive, forwarding nice harbour with yachts , before it was called Saint George harbour, now Zaituna bay.
But anytime u go in or out is check point charlee waiting u!,,

  • Stayed: July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank IsmatkBeirut_Lebanon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this reviewResponded 23 June 2014

Dear Guest,

We thank you for choosing to stay at Phoenicia Hotel Beirut and for providing your feedback.
We are delighted to read that, overall, you enjoyed your time at our hotel. We are pleased to read that our facilities and services, especially the breakfast and our in-house barber, met your expectations and that the view of Zaitunay Bay from your hotel room was enjoyable.
As for the gate control at the entrance of the hotel, it is necessary to have security as to ensure that our guests are in a safe environment.
Thank you again for staying at Phoenicia Hotel Beirut and we hope to welcome you soon on your next visit.

Best regards,
Tamara Salha
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

Needed a change for a special occasion ,i reserved and spent a very pleasant weekend in this lovely hotel on the water front of Beirut and a walking distance of Zeytouna-bay where all these beautiful yachts and a nice boardwalk all along a dozen of restaurants .
we had a Sunday brunch in the hotel restaurant cafe Mondo ( very nice)

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pierre k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this reviewResponded 17 June 2014

Dear Pierre K,

We thank you for choosing to stay at Phoenicia Hotel Beirut and for sharing your experience.
We are glad to read that your weekend at our hotel was pleasant and you enjoyed our proximity to the waterfront and Zaitunay Bay area. We are also pleased that your Sunday lunch at our restaurant, Caffe Mondo, was up to your expectations.
Once again, thank you for staying at Phoenicia Hotel and we hope to welcome you back on your next visit to Beirut.

Best Regards,
Tamara Salha
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

From where shall I start!
This is my first stay in this hotel, it is really LUXURY ..
Friendly Staff: Bill-Boys, Front Desk ( Specially Roy ), HouseKeeping,doing their job in Excellent way,
GREAT PLACE O STAY.. HIGHLY RECOMMENDED

Room Tip: Rooms are Very Clean, Size is Fine
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  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ahlam g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamara S, Manager at Phoenicia Hotel, responded to this reviewResponded 17 June 2014

Dear Ahlam G,

Thank you for choosing Phoenicia Hotel Beirut and for sharing your very straightforward feedback.
We are delighted to read that you enjoyed your first stay at our hotel and found that our facilities and services met your expectations. Stay assured that your positive comments will be communicated to our colleagues, particularly Roy.
We thank you again for choosing to stay at Phoenicia Hotel Beirut and for recommending us. We look forward to welcoming you back soon.

Best Regards,
Tamara Salha
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Phoenicia Hotel

Address: PO Box 11, Minet El Hosn, Beirut 846, Lebanon
Phone Number:
Region: Lebanon > Beirut
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Beirut
#2 Spa Hotel in Beirut
#3 Romantic Hotel in Beirut
#4 Family Hotel in Beirut
#6 Business Hotel in Beirut
Price Range: £197 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Phoenicia Hotel 5*
Number of rooms: 446
Official Description (provided by the hotel):
Overlooking the Mediterranean Sea with its majesty and grandeur, Phoenicia InterContinental stands proudly at the heart of Beirut, a few minutes from the city’s business and banking district, the major shopping areas and the vibrant downtown. ... more   less 
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Also Known As:
Intercontinental Beirut

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