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“Lack Of Everything concerning hospitality”

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Coral Beach Hotel & Resort
Ranked #54 of 117 Hotels in Beirut
Abu Dhabi, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Lack Of Everything concerning hospitality”
1 of 5 bubbles Reviewed 6 August 2014

I have stayed there on the 29th of July 2014.
first i have booked booking.com on a rate of 220$, no breakfast, no nothing which i was fine with it.
the very next day of my confirmation the rate dropped to 138$ for the same room category which made me disappointed, i have done as always by sending mail to the hotel asking how the rate can drop 50% in one night and i get nothing as breakfast for the high rate. A lady called Mirvat which im sorry to say it but im sure she got her job by mistake, replied to my mail by saying things that she had no clue about business, she said 29th of july onward high season starts so we drop our prices!!! ive been in this business since 11 years and never heard of something more crappy. i replied back but she is kind of a very busy girl so she read but never replied my mail again!! what a professional way.
when i arrived to check in the same story i told the receptionist who promised to check and get back to me which NEVER happened.
i went to my room the very next moment someone tries to open the door my wife got scared i opened its the DUTY manager who had no clue that the room was allocated or occupied.
all night kids were playing in the hallway screaming and shouting.
i asked for the internet at the desk which was included in that rate he promised to give me the code door to door but never happened.
to end it, its one of the worst experiences i have in my career or personal stays at any hotel Pretending to be 5 stars but its way way far from that, and management seems more careless than the staff

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank KhodrElmasri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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75 reviews from our community

Traveller rating
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    19
    5
    8
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27
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Beirut, Lebanon
Level Contributor
79 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 27 June 2014

We organised a big conference; more then 85 participants from 17 Arab countries in addition to guests speakers from outside the region (Uruguay, India, Germany and Brazil)
Excellent, efficient and friendly staff; very supportive and helpful; the halls are vast and spacious all the facilities were provided; screens, sound system, LCD projectors, arm chairs for the panel,
The food was excellent, a very rich buffet with different kinds of Lebanese appetizers, main dishes and deserts
the resorts is on the beautiful beach, with very well equipped coffees on the swimming pulls

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ziad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hawalli, Kuwait
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

the hotel have good location not far from the attaction area . they have very good swiming pool . breakfast as you know lebanon waw . nice people . nice wather . all in all very good . i like the hotel . by the way its the 4th time for me at this hotel and i really like to stay on it . but i need to tell you some thing . this was the first time i was unhappy from the cleaning cos the 2 day of my stay they didnt clean my room i dont know why and i called the reciption to make it but no body show up . may this happen with me only .but all in all as i mention earlier good :)

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kassem t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
135 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 20 February 2014

The hotel is close to airport, 5-10 minutes away. The room was well furnitured and clean. There was no hair dryer at the bathroom. The personnel was very friendly and helpfull, service was great. Breakfast was satisfactory, fast check in and out. I had seen better wifi at different hotels, but it was OK.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myserdar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coral B, Sales Department at Coral Beach Hotel & Resort, responded to this review, 28 February 2014
Dear Sirs,

Greetings From Coral Beach Hotel & Resort....

It was our pleasure welcoming you at our hotel. Thanks for all what you said we will fix all your requests concerning the internet and the hair dryer. Hope to see you again at our hotel.

Best Regards,

Coral Beach Hotel & Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 24 November 2013

I went with my wife there for 5 nights in a business trip in November,

The hotel is 10 – 15 mins from the airport, and the same of the city center,

The hotel was nice, Not so great location, the rooms were cleaned every, the front desk team are really friendly and hospitable, and hotel staff in general are friendly too.

Regarding to breakfast buffet, it was good, with an average selection of cuisines.
There is a sea food restaurant in the hotel, it was very lovely food and nice staff, and very good quantities, BUT I highly recommend to Double check your receipt and compare the prices in the menu with your receipt, as when I requested the receipt, prices were different and almost double of what were written in the menu.

Recommendations:
Check your MiniBar the moment you arrive and inform the reception for any missing stuff.

Room Tip: Pool view are the best
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laithnsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaporizhzhya, Ukraine
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 12 August 2013

The hotel was run like professional "Family", from the warmth and friendliness of the F&B Resort Manager Abdel KArim Ghaddar , to the dedication and attention from the Life Guard Mohamed. We will certainly be back, the food was great the service perfect. Yes the drinks are a little expensive, but no more than any other resort of this level, and you are not just paying for the drinks, it is the service, the attention to detail and the total friendliness of the whole experience. Today everyone thinks of cost, if you want total consistent and professional service the team at the Coral Beach delivery in addition the resort is beautiful.

Room Tip: resort amazing
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Htoufeily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
1 review
5 of 5 bubbles Reviewed 4 August 2013

Stayed in this hotel for 2 nights , the 1st august this year , the hotel is very clean, spotless clean rooms , comfy beds , they have interconnecting rooms for families, clean pools and pool area , a decent fitness room with cardio and weight training equipments, service was very good , reasonably priced rooms .
Recommended for families, couples and solo travellers.
A great all round hotel.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kinatrro1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coral Beach Hotel & Resort

Property: Coral Beach Hotel & Resort
Address: Jnah Avenue | PO Box 13-5050, Beirut, Lebanon
Region: Lebanon > Beirut
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Beirut
#52 Luxury Hotel in Beirut
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Coral Beach Hotel & Resort 5*
Number of rooms: 97
Official Description (provided by the hotel):
Beachfront Hotel situated in the heart of the city, 5 km from the commercial district. ... more   less 
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Also Known As:
Coral Beach Hotel Beirut
Coral Beach Hotel And Resort
Sheraton Hotel Beirut
Sheraton Beirut
Beirut Sheraton

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