I have stayed there on the 29th of July 2014.
first i have booked booking.com on a rate of 220$, no breakfast, no nothing which i was fine with it.
the very next day of my confirmation the rate dropped to 138$ for the same room category which made me disappointed, i have done as always by sending mail to the hotel asking how the rate can drop 50% in one night and i get nothing as breakfast for the high rate. A lady called Mirvat which im sorry to say it but im sure she got her job by mistake, replied to my mail by saying things that she had no clue about business, she said 29th of july onward high season starts so we drop our prices!!! ive been in this business since 11 years and never heard of something more crappy. i replied back but she is kind of a very busy girl so she read but never replied my mail again!! what a professional way.
when i arrived to check in the same story i told the receptionist who promised to check and get back to me which NEVER happened.
i went to my room the very next moment someone tries to open the door my wife got scared i opened its the DUTY manager who had no clue that the room was allocated or occupied.
all night kids were playing in the hallway screaming and shouting.
i asked for the internet at the desk which was included in that rate he promised to give me the code door to door but never happened.
to end it, its one of the worst experiences i have in my career or personal stays at any hotel Pretending to be 5 stars but its way way far from that, and management seems more careless than the staff
- Official Description (provided by the hotel):
- Beachfront Hotel situated in the heart of the city, 5 km from the commercial district. ... more less
- Reservation Options:
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- Also Known As:
- Coral Beach Hotel Beirut
- Coral Beach Hotel And Resort
- Sheraton Hotel Beirut
- Sheraton Beirut
- Beirut Sheraton