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“great business hotel”

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Hilton Beirut Metropolitan Palace
Ranked #36 of 117 Hotels in Beirut
Beirut, Lebanon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“great business hotel”
5 of 5 bubbles Reviewed 27 May 2013

pleasant stay at this great business hotel.. spacious rooms with lots of facilities and nice inroom menu.. great view from the room. the lobby of this hotel is very large and nice.. the ambiance is perfect at night with the pianist performing.. meeting rooms with daylight.. services are great food is tasty and of good quality.. i highly recommend this hotel for business people and leisure due to its location and facilities.. connected to a mall with lots of shops and kids playgrounds.. 5 mnts away from beirut.

Room Tip: high floors
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank salim1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review, 28 May 2013
Hi Salim1973, thank you for staying with us at Hilton Beirut Metropolitan Palace and for taking the time to share your points of view with us through this website.

It is with great pleasure that read your comments and learn about the nice stay you had with us. Hilton Hotels Beirut is committed to providing exceptional service for all of our guests and we are thrilled to learn that our team members were so helpful during your stay. From your comfortable guestroom, appreciation for our views and delicious breakfast dining experience, it is great to know you enjoyed your time with us. Thank you for the kind words and great recommendation.

Thank you once again for choosing Hilton Hotels Beirut during your last stay in Beirut, we are looking forward to welcoming you back in the near future with our new offers and promotions that just suit everyone!


With Warm Regards,

Naif Zureikat
Cluster General Manager
naif.zureikat@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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109 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 17 May 2013

The hotel is quote iconic in Beirut and has been around for some time. I think the recent slump in the city has hurt it a lot and it seems under-staffed. The service was good and efficient, although not the same as :the old days". I think Hilton taking over the management has not really helped in this case. The Breakfast left a lot to be desired. Overall, it's a nice and clean hotel.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Edward M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review, 22 May 2013
Hi Edward M, thank you for staying with us at Hilton Beirut Metropolitan Palace during your last visit to Beirut and for taking the time to share your comments with us through this website.

I am delighted to read that you found our hotel nice and appreciated our service. Kindly make sure that your comments will be shared with everyone here in an effort to reinforce our high level of customer satisfaction in all ways, and corrective measures will be taken.

Thank you once again for choosing Hilton Hotels Beirut during your last stay in the country, your comments will all be taken into consideration in order to enhance our services where needed. We are looking forward to welcoming you back soon this summer for a longer stay, so you will enjoy the renovated areas at the hotel along with the great offers and activities.

With Warm Regards,

Naif Zureikat
Cluster General Manager
naif.zureikat@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 1 April 2013

The hotel is nice, not in the main touristic area, but is ok. The good thing is that you can cross through a bridge to the other hilton that is next to a mall. This was very convenient since you can eat there, make shopping and I also took my daughter to a softplay area that is there.
The breakfast was excellent, bad coffee, the employees very kind and helpful.

The bad thing from the hotel is that they didn t allowed to me to go inside the jacuzzi with my daughter, (something that i have ever done at all the hotels I have ever stayed and that I actually did at the Radisson Blu Hotel in Beirut where I check in after I checked out from the hilton). After talking to the spa manager she tried to compensate me with a very nice massage and she let me go in one morning with my baby. It was ok but I would have rather not to go thorough all the discussion to go just for one hour to the jacuzzi and I would have like to go whenever I wanted to go in and not at a specific hour. For me this was very important since it is for my baby a nice playing moment for her and try to make her feel being at home in all this travelling and hotel lifestyle.

We were in the 2nd floor and we could easily listen noise coming from other rooms, smoke from other rooms and the elevator noise.

  • Stayed March 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Cholis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review, 4 April 2013
Hi Cholis, thank you for choosing Hilton Beirut Metropolitan Palace during your last visit to Beirut and for taking the time to share your opinion with us on Tripadvisor.

I was really delighted to learn that you enjoyed our quality breakfast as well as the service provided by our team members. I am also glad to see that our bridge connecting both Hilton properties and our neighboring mall were convenient to you and your daughter. As for the spa, we apologize for any inconvenience caused, but it is the hotel’s policy to restrict the spa entry for all kids below 16 years old.

Thank you once again for staying with us at Hilton Hotels Beirut, we are looking forward to welcoming you back soon among us but for a longer stay. We would recommend that you stay next time at higher floors so you could enjoy the breath-taking panoramic views of Beirut city and the sea

With Warm Regards,

Naif Zureikat
Cluster General Manager
naif.zureikat@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 15 January 2013

so i stayed there 2 times already, the hotels location is very convinient for me as its extremely close to my grandparents house... the hotel is very clean and i could tell it is well maintained, however they seem to cram the guests in the first 3 floors and avoid using the higher floors to save on electricity which i did not appreciate at all.
the room is nice, basic room, basic ammenities, very clean ... great lebanese breakfast!!
there is a connecting bridge to the habtoor hotel, and mall which is very convinient.
try to book a room in the higher floors because lebanon has high traffic and you dont want to be waking up to cars horns in the morning....

Room Tip: the higher the better....
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manar b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KasperWigen, General Manager at Hilton Beirut Metropolitan Palace, responded to this review, 28 January 2013
Hi manar b, thank you for choosing Hilton Beirut Metropolitan Palace during your last visit to Beirut and for taking the time to share your opinion with us here on Tripadvisor.

It was a great pleasure indeed to know that the hotel’s location was convenient for you, being situated in the capital city of Beirut. I was delighted as well to learn that you enjoyed our spacious rooms and appreciated our Lebanese section of the breakfast.

We place great value on your continued and loyal relationship with Hilton. We are looking forward to welcoming you back soon and ensure we will do our best to give you a room on a higher floor.

In the meantime, should you require any kind of assistance during your stay do not hesitate to contact me personally.

With warm regards,

Naif Zureikat
Cluster General Manager
naif.zureikat@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UAE
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 December 2012

it is a nice hotel with a very nice view of Beirut specially in the high floors , cleanliness is very good , service is very good from the moment you enter the hotel espacialy from guest relation and reciption team, Beirut is a viry nice city and you can enjoy it day and night.

we stayed for 10 days and went to almost all sites with one of the travel agent companies which was very good ( Naakhal)

Room Tip: Higher floors are large
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank enjoy94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review, 6 December 2012
Hi enjoy94, thank you for staying with us at Hilton Beirut Metropolitan Palace during your last visit to Beirut, and for taking the time to post such a beautiful review on TripAdvisor.

It was a great pleasure indeed to learn about your overall satisfaction throughout your stay with us. It makes us really proud you appreciated our quality service as well as the stunning panoramic views overlooking Beirut. I shared your impressive review with our colleagues at the Front Office specifically and they were very delighted to read it.

Thank you once again for recommending Hilton Hotels Beirut, we are looking forward to welcoming you back again soon this winter with our new offers and promotions that just suit everyone!

with Kindest Regards,

Kasper Wigen
Marketing & Communications Manager
kasper.wigen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 21 November 2012

it is a nice hotel with a very nice view of Beirut specially in the high floors , cleanliness is very good , service is little slow but the stuff are very co-ordinating , all guest have to know that making phone calls in Lebanon generally is very costly ...

Room Tip: better to take a high level room to get a nice view
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hussam y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review, 28 November 2012
Hi hussam y, thank you first of all for staying with us at Hilton Beirut Metropolitan Palace during your last visit to Beirut and for taking the time to share your comments with us here on TripAdvisor.

We were really delighted to learn about the nice and comfortable stay you had with us, while appreciating the stunning panoramic views of Beirut city and the sea.

Thank you once again for staying at Hilton Hotels Beirut, we place great value on your continued and loyal relationship with Hilton. We are looking forward to welcoming you back soon and hopefully your future visit will be for a longer period so you can enjoy our bouquet of new offers and promotions.

In the meantime, should you require any kind of assistance during your stay do not hesitate to contact me personally.

With warm regards,

Kasper Wigen
Marketing & Communications Manager
kasper.wigen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beirut, Lebanon
Level Contributor
124 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 5 August 2012

It was a lovely stay nice clean luxurious hotel , very helpful cheerful staff .
my room was large with nice view of Beirut city .
clean room and with large bathroom and good variety of bath amenities .
the draw back was that the internet WI-fi connectionin room was expensive while it is free in the lobby .

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MustaphaEido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KasperWigen, Public Relations Manager at Hilton Beirut Metropolitan Palace, responded to this review, 19 August 2012
Dear MustaphaEido, thank you for choosing Hilton Beirut Metropolitan Palace and for taking the time to share your review with us on Tripadvisor.

We are glad you found our hotel clean and luxurious. It makes us proud that our team members added a nice touch to your stay; I will make sure to share it with them pleasantly. However, regarding your comment on the internet payment, I can inform you that it is a global Hilton Brand standard to charge for this.

We are looking forward to meeting you again at Hilton Hotels Beirut soon. Should you have any enquiries in the meantime I remain at your disposal.

Yours sincerely,

Kasper Wigen
Marketing & Communications Manager
kasper.wigen@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Beirut Metropolitan Palace

Property: Hilton Beirut Metropolitan Palace
Address: Dimitri Hayek | Sin El Fil - Horsh Tabet, Beirut, Lebanon
Phone Number:
Region: Lebanon > Beirut
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #36 of 117 Hotels in Beirut
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Beirut Metropolitan Palace 5*
Number of rooms: 185
Official Description (provided by the hotel):
Stay at the remarkable Hilton Beirut Metropolitan Palace and enjoy stunning views of Beirut from all guest rooms. Enjoy authentic Italian cuisine at Venezia, sample all-day dining in Al Shindagah offering an international selection, savor Asian dishes in Summer Place or retire for the evening in the hotel's lobby lounge Tea Garden. Situated in the heart of Sin El Fil and overlooking the city skyline, this Beirut hotel has a health club and spa. Visit Beirut's attractions like the Mohammad Al-Am Mosque and the National Museum or take a stroll in the famous Beirut Souks. Shopping is easy at Le Mall which is within walking distance of the hotel offering a wide range of shops and entertainment. The Mediterranean beaches are just a short drive away and the ski slopes of Faraya can be reached within an hour. Jeita Grotto and many historical sites are in easy reach too. Hilton Beirut Metropolitan Palace has nine function rooms for 2-800 guests, including six multi-purpose meetings rooms practically located on one floor, a 24-hour business center and a dedicated Meetings Manager. The hotel boasts an Executive Lounge and wireless internet access in all public areas. All Hilton Beirut Metropolitan Palace hotel rooms are equipped with the very latest facilities, including wireless internet access and flat screen televisions. This Beirut hotel offers 20 elegant suites ranging from one-bedroom suites to the ultimate in luxury - the four-bedroom Penthouse Suite boasting spacious lounges, dining room, kitchen and a private terrace. All suites and Executive Rooms have exclusive access to the Executive Lounge with complimentary food and beverages served throughout the day. Beirut City Center is only a five-minute drive away from the hotel. ... more   less 
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