So my wife and I stayed at the Hilton for 10 days in late June. When we arrived, they could not find our reservation. They quoted us a price that was about 400$ lower than what we booked it at through Priceline. After persisting, Hilton found the reservation from Priceline but that we would still have to pay. Of course we insisted that they confirmed we did not have to pay.
While getting room keys, they told us that we had free breakfast. We had told them that our reservation said wifi on it, but not breakfast. The gentleman assured us that we would have a free breakfast. This turned out to not be true.
The next morning, we decided to try out the free breakfast. The restaurant had ample variety of Lebanese and American foods as well as others. Once we finished eating, the host treated us to a nice bill of a whopping 65$ for breakfast! What a shock this was.. We had told him that we were told 3 times that our rate included breakfast, he said to discuss with the front desk.
So downstairs we went. But all the front desk said was that we should have checked our reservation and that there was nothing they can do. So glad we got the "wifi" in our room, which Priceline really meant that wifi was available in the lobby, and ecstatic about the 65$ bill for breakfast on day 1 of our trip.
With the front desk brushing us aside and making us feel as though everything was our fault (of course it was), we picked up the car from valet parking. The fee is about 18$ a day US. But after the 1st day, my wife insisted to park on the street due to their rude behavior. Luckily, every day we found plenty of free parking literally in front of the hotel. Not sure if those meters will be running where you have to pay now.. so be ware. Also, as a tip, rent a small car as most streets have very little parking.
After the 3rd day, we decided to open up the windows for a fresh breeze. Unfortunately, for the next 2 days the room became humid even though the windows were closed. After the 1st night, we called up the front desk on the 2nd night. The technician who came up told us that you have to close the windows tight by almost slamming them shut so that the "AC" turned on properly, and not just the fan!
So glad we sweated away a solid 3 lbs from the humidity. But don't worry, if the Beirut weather does not get you, the walk to pool all the way across the walkway (which is enclosed) to the Hilton Habtoor will surely make you work up a sweat. My wife was displeased by not having a pool "on-site" so she didn't feel like making the trek all the way in the enclosed, humid walkway.
We should have read the reviews from others fully or checked the pictures online for both hotels for the pool. But since pool was not on the top of our list, I am giving them a 3 for it.
And if you like an 8 AM alarm clock, don't set it because the daily church bells will wake you up instead. All-in-all the hotel was adequate, but due to the behavior and fact that no one seemed to really care about the billing inconsistencies, we will not be staying at this or any other Hilton for a while.
- Official Description (provided by the hotel):
- Stay at the remarkable Hilton Beirut Metropolitan Palace and enjoy stunning views of Beirut from all guest rooms. Enjoy authentic Italian cuisine at Venezia, sample all-day dining in Al Shindagah offering an international selection, savor Asian dishes in Summer Place or retire for the evening in the hotel's lobby lounge Tea Garden. Situated in the heart of Sin El Fil and overlooking the city skyline, this Beirut hotel has a health club and spa. Visit Beirut's attractions like the Mohammad Al-Am Mosque and the National Museum or take a stroll in the famous Beirut Souks. Shopping is easy at Le Mall which is within walking distance of the hotel offering a wide range of shops and entertainment. The Mediterranean beaches are just a short drive away and the ski slopes of Faraya can be reached within an hour. Jeita Grotto and many historical sites are in easy reach too. Hilton Beirut Metropolitan Palace has nine function rooms for 2-800 guests, including six multi-purpose meetings rooms practically located on one floor, a 24-hour business center and a dedicated Meetings Manager. The hotel boasts an Executive Lounge and wireless internet access in all public areas. All Hilton Beirut Metropolitan Palace hotel rooms are equipped with the very latest facilities, including wireless internet access and flat screen televisions. This Beirut hotel offers 20 elegant suites ranging from one-bedroom suites to the ultimate in luxury - the four-bedroom Penthouse Suite boasting spacious lounges, dining room, kitchen and a private terrace. All suites and Executive Rooms have exclusive access to the Executive Lounge with complimentary food and beverages served throughout the day. Beirut City Center is only a five-minute drive away from the hotel. ... more less
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