Unfortunately, that hotel does not remind anything that you could expect. It rates itself as a ****A de luxe. In fact, it is hardly *** if not **. Both as the condition, hygiene and service are concerned. We stayed there for 4 nights and it was a regular fight to get what we paid for.
Rooms are spacious that's true, but you can hardly get an impression of an Executive Room and a Diplomatic Suite (which we took). The carpets have not been cleaned for ages and the windows are rarely washed. The hotel claims coffee facilities are offered in Exec Rooms and Suites, but they probably never had it. They charge you 10$ (15 000 LL) for each use of the roof pool, which is the size of a big table and is approx. 1 meter deep, but you are not told in advance. After a complaint, they say a drink is included in the price.
They instruct you not to throw toilet paper into a toilet and perhaps that is why in the "suite" there was no toilet paper at all (delivered eventually on the last night). In the other, "executive room", there was a big technical problem with the bathroom which had a heavily leaking ceiling. The personnel was unable to fix it or change the room because the hotel was full. For the discomfort of having your back wet while using the wash basin or the toilet, or for damp towels as a result of the "rain" inside the bathroom, we were eventually offered (after several complaints) a discount of total 10 $ ! (our room price was 150$ per night).
Furthermore, wile making the booking we gave details of a credit card, but our passports were arrested by the reception which demanded advance payment in full to have our passports returned. Altogether not a hotel worth recommendation, although there were couple of staff who were friendly and understanding, but that hotel apparently lacks good manager, and engineer and a cleaner.
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