Positives: Large, bright well-equipped bedrooms, quiet location, reasonable food. Nice open-air restaurant space out the back. Small but well-equipped, modern gym. Small, nice pool area on the roof suitable for 'dipping'.
On the other hand, the service is very variable. For example, the breakfast staff are very inattentive and unprofessional. The reception staff are easily distracted - with several all getting involved in the same issue and ignoring the guests.
Some of the design ideas in the hotel work and some really don't (Alice in Wonderland playing on the ceiling of the lift drives you slightly mad after the first few rides!).
The free internet connection is hopeless. If you want a connection that actually works you have to pay a daily supplement.
The security at the front door is random and undermined by the open side entrance through the restaurant. etc, etc.
These (and others) are all minor issues - so it is frustrating that the management seem so unengaged. With greater hands-on involvement this could really be an excellent place to stay.
- Official Description (provided by the hotel):
- The Smallville Hotel is the only urban design, business and lifestyle hotel offering short and extended stays, located in the midst of the electric residential neighborhood of Badaro. The hotel offers both short and extended stays. Comprising of 117 spacious bedrooms, 39 suites and five day-lit meeting rooms, the Smallville offers you all the pleasures of a five-star stay. Not only so, but with its simplicity and elegance, this hotel is your gateway to the cultural and artistic beat of the city. It's a place that builds cultural identity, a platform where artists from all walks of life can explore and display their creations. From the ground floor to the 16th, from indoors to outside, 24 hours a day, the Smallville has a superb range of enticing options for dining or drinks. These include a restaurant, lobby lounge, pavement café, stylish bar, garden, our red street café trottoire space and rooftop, each with a mood of its own, and all available for hosting events, as are the hotel's five meeting rooms and VIP suites. Leisure is taken care of by our Superhero gym and the pool whose sweeping views of the capital and its race course are not to be missed. ... more less
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