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“Very good hotel but ----”
Review of Markazia Suites

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Markazia Suites
Ranked #30 of 117 Hotels in Beirut
Certificate of Excellence
Baku
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very good hotel but ----”
Reviewed 14 March 2012

I stayed in this hotel few times with minimum of three nights and a max of two weeks as a single father with two kids. the friendly nature of staff, the prompt response, the location, the spacious rooms are all great, meanwhile, you would expect much more for the price such as:
1- Other cheaper hotels in Beirut have contracts with gymnasium facilities where they have no gymnasium in building, Markazia didn't consider such though more expensive than those have such service.
2- internet connection is slow and keeps interrupting for advertisement of the hotel network, I'm already staying in the hotel, I need no adverts to disconnect me while having meetings with my team overseas or having a net conference etc--, which makes it some times very disappointing and embarrassing if you have to stay more than 15 minutes online, and even more if your meeting is for an hour or so.
3- You would expect to find plates, knives, forks, mugs cups, microwave, etc-- ready in the room, you don't have to ask for them and then provided just as minimal, normally they get you everything in minutes should you ask for it, but sometimes it doesn't feel good to keep asking.

on the other hand, the hotel is right next to shopping, absolute amazing location, if you need to have your own kitchen filled from the supermarket, write a list of all your needs, you will have it in seconds, you can't get that anywhere, the excellence of the team and the location and spacious rooms are what makes me and my kids always return there.

The date I entered in the review is not accurate, As I mentioned this is a several visits review, and I will update it after my next visit in April 2012.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Waleed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnaaman, Manager at Markazia Suites, responded to this review, 16 March 2012
Dear Mr. Waleed A,

Thank you for taking the time to review our Hotel. We appreciate all of our guests' feedback and take into consideration all comments to improve ourselves and increase our guests' satisfaction.

Regarding the gym, the hotel had an agreement with a gym in the past, but since very few of our guests were using it, we discontinued the agreement. However, we would like to inform you that there is a plan for a gym to open in the near future within walking distance of Markazia Monroe Suites and we will have an agreement with them once they are open.

As for the slow Internet connection, unfortunately this is a problem in Lebanon and out of our hands. However, recently the internet connection in all of Lebanon has improved and is now faster (compared to what it was before, not compared to Europe or the US).

Regarding the plates and cutlery, if you include this request in your suite reservation, you will find everything in your suite upon arrival. You can also request that this be done every time you come to the Hotel, at which point this will be done automatically.

I would like to point out that you shouldn't feel bad to keep asking, this is our job and we are here to make your stay an enjoyable one, so please feel free to ask for anything you need.

I would also like to take this opportunity to thank you for the positive feedback about our staff and service and I'm happy to see that you like the Hotel's location and spacious suites.

We are always happy to welcome you to your home away from home and look forward to your next visit in April.

Sincerely,
Michelle Naaman
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • Danish first
  • English first
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English first
Suffolk, United Kingdom
Level Contributor
100 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 23 January 2012

I stayed for a week in the hotel while in Beirut for business reasons. The room I had was large, with a settee and armchair, and the bed comfortable, and other facilities were OK. The hotel's position is excellent for getting to downtown Beirut. There were, however, a few tatty edges and elements of service that I would expect from a good hotel were mssing. For example, water glasses were not cleaned or replaced each day - this is not really important but indicates to me a lack of attention to detail. The breakfast provided - a buffet - was OK, if unexciting, but on several mornings I had to ask for basic items (coffee, orange juice etc) that had run out to be replaced. Ideally the staff would have been monitoring this and replaced them proactively. The front desk was very efficient - when I complained that there werre only five hangars provided in my room's wardrobes, they provided an armful of new hangars within minutes. Mind you, perhaps they should have been there in the first place!

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank westminster2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnaaman, Manager at Markazia Suites, responded to this review, 21 February 2012
Dear Westminister2,

Thank you for your feedback. We appreciate our guests' comments in order to improve ourselves.
We are happy to hear that you were comfortable in your room and that you enjoyed your stay.

Regarding the breakfast, you are absolutely right, the staff should have been monitoring and filling up any missing items. We will make sure that the staff is taking care of this.

We are also happy to hear that the Front Office staff was very efficient. It is our pleasure to ensure a comfortable and enjoyable stay for all of our guests.

We hope to welcome you again soon, to your hotel, your home away from home.
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Dubai, United Arab Emirates
Level Contributor
168 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 12 December 2011

A great location and the lobby area has something of an air of faded grandeur about it...charming in its own way. Rooms are rather tired and basic. The rooms we had were definitely not of the calibre that the website implies and the bathrooms were beyond basic. Service was competent but nothing special. Overall, not great value for money.

  • Stayed May 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dsbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnaaman, Manager at Markazia Suites, responded to this review, 21 February 2012
Dear Ds Bali,

Thank you for taking the time to write a review. We appreciate your comments. We would like to inform you that we are planning the renovation of our Junior Suites (including their bathrooms) this year.

Our bigger units, the 1 bedroom, 2 bedroom and 3 bedroom Suites have already been renovated last year.

We hope to have the opportunity to welcome you again soon.
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Epsom, United Kingdom
Level Contributor
58 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 July 2011

We stayed here to attend a wedding in the centre of Beirut. It is not a cheap option (there are very few of those in Beirut) but we were pleased with our room. We were upgraded to a suite with a kitchenette. Rather disappointingly the kitchenette contained no equipment whatsoever (not even plates), so if you are planning to stay in a suite, you would need to bring everything with you. A microwave, fridge and hotplates were provided. The bed was comfortable, the staff were friendly and there was an on site restaurant, which we didn't use as the hotel is just a few minutes walk from the main square with numerous choices of restaurants.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank shamat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnaaman, Manager at Markazia Suites, responded to this review, 27 July 2011
Thank you for your feedback, we are always happy to hear from our guests.

Plates, forks, knives, and everything else is available from room service upon request from our guests.

We are happy to hear that you enjoyed your stay, and look forward to welcome you again soon.
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Oslo, Norway
Level Contributor
98 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 16 May 2011

This is a high quality hotel with great room and extremely helpful and friendly staff, preferably for business trips as it is located in the downtown business area, quite far away from the buzzing Hamra district.

Some shortcomings:
- Overpriced and inflexible internet services (wifi).
- No gym or swimming pool.
- The breakfast buffet could have included more choices.

Otherwise it was a great hotel!

  • Stayed May 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heidi3030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnaaman, Manager at Markazia Suites, responded to this review, 17 May 2011
On behalf of the Management and the Markazia Monroe Suites Team, we thank you for your feedback. We have reviewed your points and will be taking into consideration your comments to further enhance our guest satisfaction.

It is true, Hamra is a 5 minute drive away from the Hotel. During your next visit with us, please note that Gemmayze nightlife is only a 5 minute walk waway from the hotel and the shopping and restaurants in the downtown area are only a 2 minute walk away. Please feel free to ask any of our Front Office Team for suggested places to go or any additional guidance you may need.

We look forward to welcome you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuwait City, Kuwait
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 June 2009

the hotel is very well positioned in the new beirut downtown area and this, coupled with affordable prices, makes it a very good option.

the staff is friendly and helpful when needed.

the only drawback is that the facilities are lacking and the hotel would benefit from faster internet and elevators but with the former it is generally a problem of lebanon's weak IT infrastructure.

finally, i wanted to highlight somethin that annoyed me and that was my room key getting deprogrammed twice during my stay. the usual excuse was that i hold it next to my phone but that's a tired argument since i always keep the card away from everything else. the inconvenience entails going back down to the reception in the slow elevator and getting this fixed.

TVs are small CRT units but do the basic job. beirut isn't a town where you want to spend your time indoors.

the rooms are large with ensuite kitchenetter that i didn't use and there is a nice sitting area within the junior suite. furniture is simple and basic.

the only area of the room that i would say needs more attention is the bathrooms that could be enlarged and upgraded and the shower could be much better lit.

  • Stayed June 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pendolino77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnaaman, Manager at Markazia Suites, responded to this review, 1 September 2010
The Hotel has a high speed internet service as per Lebanese standards. Unfortunatelly compared to internet speed abroad, it is a bit slow.

The Hotel has plans to renovate the bathrooms and upgrade the TVs for the Junior Suites in 2011. All other Suites have been renovated in 2010 with bathroom renovations and Plasma TVs.

As for the Key: Our Hotel keys are magnetic and if held next to keys, phone, etc..., they loose the programed room number and the magnetism.

I hope this clarifies the issues mentioned in the review. We are always ready to listen and improve and appreciate all our guests' reviews.
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A TripAdvisor Member
Reviewed 20 February 2006

A real boutique hotel. Large rooms with kitchens and all other services. Walking distance from the best area in Beirut. I highly recommend it.

  • Stayed December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnaaman, Manager at Markazia Suites, responded to this review, 29 October 2010
Thank you for taking the time to write your review.
We look forward to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Markazia Suites

Property: Markazia Suites
Address: Syria Street | Downtown Solidere, Beirut 11-4502, Lebanon
Phone Number:
Region: Lebanon > Beirut
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#30 Luxury Hotel in Beirut
Price Range (Based on Average Rates): £
Hotel Class:5 star — Markazia Suites 5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Markazia Monroe Hotel Beirut

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