This hotel used to be my favourite place to stay in Beirut till the new management transformed it into the worst ever hotel services..
When I took my room, the cleaning was very poor while the balcony was really dusty and I had to ask for it to be cleaned again. The air conditioning in the room was working but very low and barely noticeable. The cleaning staff was in ease to open my luggage to put my clothes left in the room inside it without being told to do so. I had to pay the four nights stay in advance although I explained to the receptionist that the rule is to pay when leaving but he kept insisting that I have to pay in advance and I had no time to find another hotel.
The real nightmare is the staff attitude which is clearly unfriendly and highly unprofessional. While I made it clear before booking that I will need internet connection in my room for work purposes, the internet connection was barely working. Unable to connect for an urgent business skype call, I went to see the receptionist (Paul) whom I called several times to try to check the connection without a solution. I found him chatting with colleagues and a client, pretending that the connection is going normally in the hotel and that he can do nothing about it. When I insisted that I need technical help, he became openly aggressive, to the extent of shouting in my face that he is not responsible for helping me and that he prefers to leave the hotel than to deal with me. He upgraded his aggressive behaviour while his colleagues were simply watching finding this attitude very normal. One of them, a female staff who came last minute, was even laughing. I was really shocked to see such a highly unprofessional and unfriendly behaviour coming from a receptionist in a supposedly four stars hotel while I had in the same time to find a solution for my skype call. I finally learned from one of the staff that the internet connection was not working in the whole hotel for a technical problem and that they chose not to tell me about this but rather to pretend all is well. It was too late for my skype business call and I lost an important business opportunity. The staff were not apologetic, at the contrary, they showed complete indifference as if nothing happened. It is clear that they have no respect for their clients.
I insisted for talking to the manager while the aggressive receptionist pretended that there is no manager available to talk to me. After I insisted again, I was put through a person who pretended being the director and whose simple answer was that they are not responsible for providing me with internet connection. He did not even acknowledge that the behaviour of his staff was extremely inappropriate. The level of unprofessionalism of the director was beyond imagination. No wonder the receptionist is such an impolite idiot who does not understand that his job is to serve clients to find solutions for problems and certainly not to insult them.
For the sake of your nerves and money and to avoid ruining your holidays having to deal with such mean and unprofessional staff, do not use this hotel. It is a shame that we lost such an important hotel of old Beirut in the hand of such unprofessional, mean, and unethical management.
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- Also Known As:
- Palm Beach Beirut