We decided to stay at the Palm Beach Hotel from the previous positive reviews it had received. The room was a deluxe room but in my opinion was very average. The bathroom was tired with mouldy tiles and the towels had seen better days (I don't think we had a towel for the whole duration which didn't have any holes in it).
The breakfast was terrible. The croissants, bread etc were stale and nothing looked appetising. The staff were hopeless and on numerous occasions there weren't any cups for tea or coffee of glasses for juice.
The biggest disappointment was the rooftop pool. We emailed the hotel prior to arriving to see if it would be open and they confirmed it would be. When we arrived it was raining heavily and for the next couple of days the pool area was closed even though the weather had cleared up. Each time we contacted reception that didn't know if or when the pool area would be open and told us to go up to the top floor to see for ourselves. After many fruitless journeys up to the roof we found the door open. When we entered and were completely shocked. The furniture was broken, cushions stained and ripped. The bar area was dirty. The showers were black with mould and full of junk. The pool was dirty and the sunbeds were disgusting (ripped and stained). A senior member of the hotel appeared and I approached him, he didn't seem too concerned and just smiled at me inanely and said that it was the end of the season. I don't care if was the end of the season as I was being charged high season rates. It was such a shame as the bar and pool area could be fantastic. If we wanted to lay out in the sun and have a swim we had to go to a local beach club which wasn't cheap. Once I complained the hotel was quick to add that the pool bar wasn't owned by the hotel. The hotel must take some responsibility as when you book the hotel you believe the pool belongs to the hotel.
We were very unhappy and asked about their cancellation policy and it was 3 days which seemed quite excessive for a weeks holiday. We had a look around for another hotel but they were fully booked so ended up remaining at the hotel.
There are many hotels in Beirut and I recommend you choose one of these and steer clear of the Palm Beach.
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- Also Known As:
- Palm Beach Beirut