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“Grand is the correct word.”

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Hilton Beirut Habtoor Grand
Ranked #3 of 116 Hotels in Beirut
Certificate of Excellence
Reviewed 10 August 2014

My wife and I stayed here 2 nights in August. We stayed coming and going from Cyprus. Beirut still has problems, but they do not appear to be caused by the Lebanese. Military check points are a fact of life, but the Grand Habtoor is in another world. Don't wait until the world is perfect to begin to experience all the good that is in it. Just try to make it a little better every place you go.

Room Tip: Every room has a good view.
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank POPPY-Jubail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneMaroun, Public Relations Manager at Hilton Beirut Habtoor Grand, responded to this reviewResponded 11 August 2014

Hi POPPY-Jubail, thank you for staying with us at Hilton Beirut Habtoor Grand and for sharing your experience at HILTON with us on Tripadvisor.

It is really a big honor to read your comments above and learn about the excellent stay that our colleagues have provided you with throughout your two-night-visit. I have forwarded your review to the team and they were motivated by your excellent outcome!

Thank you once again for recommending Hilton Hotels Beirut; we are looking forward for your future visit but for a longer stay next time.

with Warm Regards,

Naif Zureikat
Cluster General Manager
naif.zureikat@hilton.com

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546 - 552 of 833 reviews

Reviewed 9 August 2014

I recently stayed at Hilton Habtoor Beirut Grand on July 5, 2014 ( 4 nights ) and there is not enough words for me to describe the service of these individuals who are striving to make your stay an unforgettable one.

As you Arrive, you are welcomed by the concierge, who is ready and willing to go out of there way to keep you smiling.


Upon check-in, you are again greeted with smiles, friendly service and prompt attention.
The front office staff is the jewel of this hotel.

I also have to say that anywhere else you go in this hotel, you will enjoy the same friendly service.

I stay at this hotel approximately 6 times yearly, with an average of 4 nights / stay.

This hotel is the best in the area, thank you Hilton for coming to Beirut, and thanks to the management staff for keeping this hotel as an amazing one.HI

BY Subhi G.

Room Tip: Always add the all inclusive breakfast, it is the best deal in town. All the rooms have excellent v...
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank GLAGHASSI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneMaroun, Public Relations Manager at Hilton Beirut Habtoor Grand, responded to this reviewResponded 11 August 2014

Hi GLAGHASSI, thank you for staying with us at Hilton Beirut Habtoor Grand and for sharing your thoughts with us through this website.

It is a wonderful feeling that I take pride in, every time I read such a rewarding review recognizing our team’s efforts and congratulating their unmatched dedication to exceed our guests’ expectations. I have forwarded your comments to them and they thank you for that.

Allow me to thank you once again for your precious loyalty to Hilton Hotels Beirut and for recommending us; we are really proud to be your one and only destination each time you come to Beirut! We are looking forward for your future visit soon this summer.

With Kindest Regards,

Naif Zureikat
Cluster General Manager
naif.zureikat@hilton.com

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Reviewed 9 August 2014

five star accommodation and awesome service. I have traveled to many countries around the world and stayed at several nice hotels. this one rates at the top. The staff were the best i have encountered. they were extremely kind and helpful without compromising their professional demeanor.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Nabil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneMaroun, Public Relations Manager at Hilton Beirut Habtoor Grand, responded to this reviewResponded 11 August 2014

Hi Nabil A, thank you for staying with us at Hilton Beirut Habtoor Grand and for sharing this awesome review with us on Tripadvisor.

It makes me so proud to read your outstanding comments about our team in Beirut! As you have experienced, at Hilton Hotels Beirut we are always committed to professional service and I am glad that our team members have delivered to you a great service as per our brand promise. I have forwarded your comments to the entire team; they felt truly motivated by your heartening words!

Thank you once again for recommending Hilton Hotels Beirut among the other hotels in the city; we are looking forward to having you back among us soon with a wealth of programs during this summer.

with Warm Regards,

Naif Zureikat
Cluster General Manager
naif.zureikat@hilton.com

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Reviewed 9 August 2014

We stayed 6 nights in this hotel in August 2014. On the whole we are very satisfied.

First comment: only Habtoor Grant is opened. The other Hilton is closed (no rooms).

The location of the hotel is very good, with an easy access from outside Beirut (still we recommend to have a GPS system everywhere in Lebanon and particularly in Beirut...). There is a free car park under the hotel and a mall aside the hotel where you can find good restaurants, shops and Liban post.

Check-in and check-out went smoothly. Staff is smiling, customer focused, polite. Very good service with a special mention for services by Head Concierge.

Room (executive room) was very nice, good view on the city, calm, well equipped with good bed, good pillows, large range of amenities (good brand shampoo and shower gel), nice bathroom (bathroom and separate shower). Hilton standards... Also a large terrace. Only the AC was a bit noisy at night but you can turn it off.

Breakfast was at the first floor (not in executive lounge). Very good breakfast with a large choice of everything, excellent fresh fruits (pineapple, raspberies, blueberries, etc.), very good pastries, and usual kitchen for eggs, waffels, etc. That was good.

Swimming pool is nice but may be a bit small if you want to swim (around 15 meter long). There is a nice part for jaccuzi, etc. The fitness room is modern and well equipped with a friendly staff. On the whole, very good service everywhere.

The executive lounge is a bit below what is usually offered by Hilton hotels. Most probably due to lack of customers (the situation in the country is still fragile). Still, this was good and the staff was very nice. You can drink a very good Lebanese red wine.

On the whole, we recommend this hotel.

Advise:

Hilton hotel (and Beirut) is a good location to visit the country. You can easily organize day trips to Tripoli, Jbail, Sour, Saida, Baalkek, etc.

During our stay we face major problems with Hertz rent-a-car. Upon arrival at the airport the car was not ready... then delivered late the day after (10am instead of 8am...). The driver who delivered the car asked us to pay his taxi (we refused)... Really not professional.

We also used Nakhal agency for a day trip to Baalbek/Anjar. We faced a last minute problem as they refused to deliver what was initially booked for 180 USD (visit, lunch, all included). They proposed us instead a car+driver at 155 USD (visits, lunch not included). No choice than to accept this last solution (that was otherwise very good service). So be careful when booking with them.

In the Mall, we recommend Julia's restaurant on 1st floor: very good ratio cost/quality and good service, customer focused.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank VOYAGEURShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneMaroun, Public Relations Manager at Hilton Beirut Habtoor Grand, responded to this reviewResponded 11 August 2014

Hi VOYAGEURShanghai, thank you for staying with us at Hilton Beirut Habtoor Grand and for taking the time to share your thorough review with us on Tripadvisor.

Thank you for your detailed comments, it is really a pleasure to learn about the nice experience you have enjoyed in our properties, having our team members taken good care of you throughout your stay. As for the change in your pre-planned program, kindly note that Nakhal is our third party partner; however we will refer your comments to them. Please let us know your plan during your next visit and our entire team will be more than glad to assist you directly.

Thank you once again for staying with us at Hilton Hotels Beirut; it is always a pleasure to have you among us and we are looking forward to welcoming you back soon this summer for a longer stay in Beirut.

With Kindest Regards,

Naif Zureikat
Cluster General Manager
naif.zureikat@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014 via mobile

It was an amazing experience, concierge staff and front desk staff were very helpful especially a man called Ali Marji who didn't miss a chance to help on any occasion.
Amazing panoramic view and room was very clean with top room service.
Varieties of food on the breakfast.
In simple words it's an amazing place to stay.

Stayed: August 2014, travelled with family
1  Thank Hassan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneMaroun, Public Relations Manager at Hilton Beirut Habtoor Grand, responded to this reviewResponded 11 August 2014

Hi Hassan J, thank you for staying with us at Hilton Beirut Habtoor Grand and for sharing your great honeymoon experience with us on Tripadvisor!

I am glad to know that you have enjoyed your overall stay with us; including our quality service, spacious rooms, convenient facilities and panoramic views. Thank you for your heartening words about our team, they were so proud to read your opinion!

Thank you once again for staying with us at Hilton Hotels Beirut; we are looking forward to welcoming you back soon among us this summer for a longer stay in Beirut.

With Kindest Regards,

Naif Zureikat
Cluster General Manager
naif.zureikat@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Just returned from 4-nts at the Hilton Beirut Habtoor Grand hotel and can't say enough good things about the excellent staff; who were all extremely friendly and helpful. The health spa area is particularly lovely and it was a fabulous treat having an outdoor swimming pool in a city-based hotel. The bedroom was spacious, with all the mod con's like A/C, a minibar, satellite tv, etc., and was perfectly complemented by its huge outdoor balcony with table and chairs; just perfect for an early evening drink in the sunshine. The decor is more olde-worldly/traditional, which isn't to my taste, and it did seem somewhat dated, but that was really the only downside to this hotel. The fact it's located next to a large shopping mall with lots of major stores European travellers would be used to is a major plus too.

Room Tip: Make sure to get a room on as high a level as possible, as the views to the sea are stunning but the...
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank KatieMc123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneMaroun, Public Relations Manager at Hilton Beirut Habtoor Grand, responded to this reviewResponded 7 August 2014

Hi KatieMc, thank you for choosing Hilton Beirut Habtoor Grand during your recent stay in Beirut and for taking the time to share your thorough review with us on Tripadvisor!

I am delighted to learn that you have enjoyed your overall stay with us; including our quality service, spacious rooms, convenient facilities and neighboring mall. Thank you for your heartening words about our team, they were so proud to read your opinion!

Thank you once again for staying with us at Hilton Hotels Beirut; we are looking forward to welcoming you back soon among us this summer for a longer stay in Beirut.

With Kindest Regards,

Naif Zureikat
Cluster General Manager
naif.zureikat@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014 via mobile

Brilliant hotel, fantastic staff good facilities. I was on the 7 the floor, And my balcony railing wobbled. Which wasn't so inspiring...

Breakfast was fantastic. Overall recommend this hotel. Friendly staff. Location wasn't quite as good as places on the water front, but better service overall. Usual hilton rubbish charging for Internet. So outdated.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Karl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EugeneMaroun, Public Relations Manager at Hilton Beirut Habtoor Grand, responded to this reviewResponded 5 August 2014

Hi Karl B, thank you for staying with us at Hilton Beirut Habtoor Grand and for sharing your straight-forward comments with us on Tripadvisor!

I am glad you have enjoyed your overall stay with us; thank you for your kind comments about our team! Please accept our sincere apologies for any inconvenience caused by your balcony; I have forwarded this issue to the Chief Engineering and he will ensure this issue is fixed. As for the internet, while we do charge a minimal fee for Internet access in individual guestrooms due to its high cost in the country, complimentary wireless is available in our public areas as per our brand standards.

Hope none of the above misgivings experienced will hinder you from considering a repeat stay with us as we all look forward for an opportunity to regain your trust; should have any inquiries during your future stay, do not hesitate to contact me personally;

With Kindest Regards,

Naif Zureikat
Cluster General Manager
naif.zureikat@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Beirut Habtoor Grand

Address: Charles De Gaulle Street, Horsh Tabet | Sin El Fil - Horsh Tabet, Beirut, Lebanon
Phone Number:
Region: Lebanon > Beirut
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 116 Hotels in Beirut
Price Range: £140 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Beirut Habtoor Grand 5*
Number of rooms: 195
Official Description (provided by the hotel):
Situated in the heart of the Lebanese capital and located only 15 minutes away from Beirut International Airport, Hilton Beirut Habtoor Grand delivers a range of business and leisure facilities with an outstanding level of service. It offers stylish accommodation, personalized service and advanced facilities to guarantee a memorable stay. Hilton Hotels Beirut is the ideal base to explore the fascinating capital city of Lebanon. Visit attractions including the Mohammad Al-Amine Mosque and the National Museum, or stroll round the famous Beirut Souks. Enjoy a swim at nearby Mediterranean beaches or visit the ski slopes of Faraya, less than an hour away. Jeita Grotto and many historical sites are also within easy reach. Enjoy our free shuttle bus service which goes twice a day to Beirut City Center, Hamra steet and Zaytuna Bay in only ten minutes. A pedestrian bridge connects to Hilton Beirut Metropolitan Palace, allowing guests convenient access to both hotels. Our next-door mall hosts a variety of international shops with signature brands, cafes, restaurants and entertainment zones where guests can enjoy the finest shopping experience at only few steps from the hotel. Beirut City Center in only a five-minute drive away from the hotel. ... more   less 
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