When I was booked into this hotel I checked the reviews on TripAdvisor as a matter of course.
All but one scored a maximum 2 stars. All but one were hyper-critical and frankly appalling. I thought there had to be some exaggeration there, as nowhere, surely, could be that bad.
I was wrong. It is.
The hotel advertises itself as 4 star. This in itself is a huge exaggeration – I would rate it at no more than 2, in a good mood.
My apartment with kitchenette had a string of faults, not least a total absence of crockery, cutlery and cookware. To operate the microwave you have to unplug the fridge (which has a broken catch on the fridge door). The sink tap was merely balanced on its fitting, not secured at all. The internet reception was terrible – in fact, I had no connectivity at all, either via wi-fi or via the twenty foot cable coiled up on the lounge area floor and running down from the kitchen ceiling. There were only 4 flimsy wire clothes hangers, the type that your shirts come back on from the dry cleaners, in the wardrobe, none of them strong enough on which to hang a suit. The bedside lamp has a (bent) European two-pin plug, despite the wall socket being a UK three-pin that was hidden behind the bedside chest of drawers in any case. In the bathroom, the glass shelf over the sink was so badly secured that it was in danger of falling off the wall, and hung down so badly the tap could not be properly operated for fear of breaking the shelf. I spent a half hour taking photos to pass on to the people who had made the booking for me, in support of the list of complaints I handed over next morning.
The rest of the complaints in earlier reviews are equally valid. With one or two exceptions, the hotel staff are surly and unhelpful, their faces tending to glaze over into an expressionless mask when you ask for something or make yet another complaint. The cleaners insist on turning on the air-con unit with the fan running at full blast and the temperature set at 15, so that the room is like an ice box when I get back from work. Every day I switch it all off to allow the place to warm up, every morning I leave a(nother) message at Reception asking that under no circumstances should the unit be switched back on. Every day I’m wasting my breath.
There is still building work going on. The roof terrace and pool is still a building site, complete with a huge pile of sand and a cement mixer. It also boasts a group of possibly deaf or illiterate labourers who start pounding on the site with heavy claw hammers at 6 a.m. Given that my room is directly underneath, this is (to say the least) annoying. I left messages about this with Reception, to no effect. On Wednesday, as I was doing so again, I noticed the builders standing by the cradle they use to winch themselves to the roof, watching and laughing. We had a full and frank exchange of views in which I requested they cease and desist their early starts, at least until 7:30. Another waste of breath: this morning (Thursday) the hammering started at 6:15. I think they were surprised when I stormed on to the roof in a pair of shorts yelling at them to stop…..but at least they did so.
I have asked every day to speak to the Duty Manager, who is supposed to work from 8:00 til 5:30 according to Reception. He has been conspicuous by his absence every day so far at 8:30 when I leave for work, but clearly is away on time as he’s never there when I get back at 5:45. He probably wouldn’t care either. It seems there is no evening or night duty manager – odd for a 4 star establishment, don’t you think?
To be fair, most of the problems have now been fixed after regular intervention by the bank where I’m working and, of course, constant contact with me: I can be like a dog with a bone when the mood takes me. The internet is still dead on wi-fi but works (mostly) via a re-fitted cable, and the plumbing and bathroom shelf are fixed. I have decent clothes hangers now, some crockery and cutlery (enough for two people allegedly), but since the hotel still refuses point blank to provide cooking gear most of it doesn’t get used – mainly cups, saucers and tea spoons that the cleaners kindly take away to wash up every day but never replace until I call Reception (again!) in the evening.
I’m supposed to be staying long-term, through to March probably, but in any event to the middle of November this trip. But frankly, I don’t think I want to.
Recommendation? Simple – do NOT choose this hotel. Unless, of course, you’re a masochist.
- Official Description (provided by the hotel):
- This 3-star hotel in Doha’s Al-Sadd district provides homelike suites with wood furniture and leather seating. A coffee shop and business centre are available as well as room service. Le Park’s suites feature tiled or marble floors and plenty of wardrobe space. Each air-conditioned apartment is fitted with satellite TV and a safe. Guests can work out in the available Le Park’s gym. The hotel’s restaurant serves delectable dishes from around the world. The cafe of the Le Park serves hot and cold beverages all day. The hotel provides laptop computers and projectors on request for a fee. It also offers an entertainment room. Le Park Hotel is about 18 km from New Doha International Airport and just 300 meters from Lulu Center Shopping Mall. ... more less
- Reservation Options:
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- Also Known As:
- Le Park Hotel Doha