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“Funky and comfortable, though not perfect”

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W Doha Hotel & Residences
Ranked #1 of 131 Hotels in Doha
Certificate of Excellence
Beirut
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Funky and comfortable, though not perfect”
4 of 5 bubbles Reviewed 14 October 2011

For a recent project, I spent a few weeks in Doha, Qatar, and stayed at the W. A very good hotel, with original interior design, but not quite perfect in all respects.

To start with the service, it is very good. The airport pickup is very conveniently organized, and the drivers are highly professional, always on time (actually, they are always very early), and the cars are new and clean. Staff at the check-in desk are friendly and always up for a chat, and the same goes for the room service staff (especially Fadel from room service was very friendly). When you check in, someone will usually materialize with something complimentary to drink, and when either checking in or out, the concierge staff are very helpful in carrying bags or retrieving them from the car/room. As other reviewers have already noted, the staff really takes every opportunity to make you feel comfortable.

Now, the rooms themselves are good. Beds very comfortable. Sometimes over the top: I once was upgraded to some kind of suite and counted 13 pillows on my bed. One gripe I had is that the work desks are very small and narrow, and as such a little awkward to sit at and work from. Same goes for the chair which isn't quite the right height to be able to comfortable work on a laptop. Bathrooms are nice and clean. Oh, and there are a lot of interesting interior design touches, such as funky paintings, strange decorative art, and really interesting lighting (sometimes blue lights circling the walls, sometimes multi-colored overhead lighting in a certain suite, maybe the WOW suites).

Finally, the food. I wasn't terribly impressed with the room service food. Although the service was excellent, the quality wasn't always of the highest standard, given the prices. Restaurants are good, in particular the Market and La Maison du Caviar. Wahm is a nice bar to have a drink after work, and Crystal gets pretty pumping from time to time, especially Wednesdays. (I was never there during the weekend.)

Overall, a very good option to stay if you're ever in Doha. I will definitely go back when I'm next in Qatar.

  • Stayed October 2011, travelled on business
    • Value
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Helpful?
Thank wortel121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WDoha, Manager at W Doha Hotel & Residences, responded to this review, 27 October 2011
Hello wortel121,

Thank you for the review and the time taken to provide some very detailed feedback, we are always interested in receiving our guests feedback, as it is one of the key ways for the hotel to improve on our service that we deliver to our guests.

We were delighted to hear that you will be returning.

Best regards,

The W Doha
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1,799 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (358)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Abu Dhabi, United Arab Emirates
Level Contributor
86 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 12 October 2011

I have had the occasion to stay at the W in Doha many times for business and have consistently enjoyed exceptional service, premium accommodations and great restaurant choices. On a recent visit with my daughter, the hotel really came through with a few WOW moments. Though the brand would not traditionally be associated with children, every member of the team went out of their way to ensure we had an unforgettable stay. When we missed our flight home (after having checked out), my office colleague called the hotel to book us back for one more night. When we arrived for that final night, the amazing front desk staff greeted us by name and surprised with a beautiful upgraded room. One of the hotel's executives, Daniel Kingston, even came out to greet us personally and offer his services for anything we might need. As if that weren't enough, the outstanding "Whatever Whenever" crew sent up our favorite iced teas and a plate of M&Ms for my daughter arranged in the shape of a smiley face. Just an hour before we had been stressed/disappointed at the airport and now we were relaxing in a suite and feeling at home. I am a W Doha fan for life!

Room Tip: All rooms are great, but corner suites are amazing for a special occasion. They have a darling "...
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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laurel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riyadh, Saudi Arabia
1 review
4 of 5 bubbles Reviewed 11 October 2011

The hotel service was WOW, this is the word that every guest should say when they experience W Hotel .

From the day we arrive until we left, every person did not waste any offer to serve us, I believe this apply to all guests.

Thank you so much for the unforgettable experience and for all your help and support.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank AliA293995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WDoha, Manager at W Doha Hotel & Residences, responded to this review, 12 October 2011
Hello AliA293995,

WOW! What a review.

We were delighted to hear that you enjoyed your stay with us.

We look forward to welcoming you back on your next visit to Doha.

Best regards,

The W Doha
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Abu Dhabi, United Arab Emirates
1 review
3 of 5 bubbles Reviewed 10 October 2011

The restaurant is amazing,the food and the service was excellent.But the only thing that makes everything down is the music! I went there a couples weeks ago to enjoy The Swing Sunday,music is extremely loud,and i could says no one of her song is Swing!Please bring back Dr.gabs.

  • Stayed September 2011, travelled with friends
    • Value
    • Service
Helpful?
Thank karen1965_jan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WDoha, Manager at W Doha Hotel & Residences, responded to this review, 12 October 2011
Hello karen1965_jan,

Thank you for the review, we certainly appreciate the feedback and have passed it on.

You'll be pleased to know that Dr Gabs will be back soon, so watch this space!

Best regards,

The W Doha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 10 October 2011

My boyfriend and I stayed here while visiting our friends who just moved to Doha and were staying in the W short-term residence apts. They warned us the service they endured was pretty awful, but I had no idea the extent until our 2 day trip was over. I was constantly amazed at how poor the service was and how when we brought it to the attention of the staff they had no idea what to do or just did not care. We took a red eye so arrived early, they tried to charge us half day for this. I sort of get why, but the hotel was EMPTY and our friends were residents, so they could have cut us a break. When we got to our room, the bathroom door was off the track and the shower didn’t work. They moved us, which was nice but the second room was not much better. The sliding doors in the bathroom don’t even meet all the way so there will always have a crack open. Also, the shower had rust stains in it, for a hotel 2 yrs old that is unacceptable, not to mention stains on the carpet. It has the feeling of being cheaply and quickly built, but with nice accents to make it look good.

After all this I was still fine with the hotel. What took the cake is when we came back to the room at 8pm after a long day of touring and the maid was in our room for the first time cleaning! We had to wait 20m to get to our room which because the maid rushed out had no new supplies. When I called to complain to the front desk, the lady had no idea what to do, but at no point did she apologize. Finally, she said she would send up supplies and some refreshments to make up for it. We waited and finally got our supplies 20 min later but never saw any “refreshments.” Shocking. But thing like this continued to happen to us all weekend.

I have had bad service and am usually one who will shrug it off, as I hate to let it ruin my trip. But this was just too much. There were some positives – the happy hour in the bar was a great deal, the spa and gym facilities were pretty decent. But overall, not enough to make up for the rest.

If you’re going to spend the money definitely stay elsewhere, there are lots of amazing hotels in Doha and I would certainly never go back here.

  • Stayed November 2010, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank travellerb99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 October 2011

As a true food-lover, ıt's hard to know where to begın wıth the Spıce Market brunch. Wıth such a broad space and advanced ınterıor desıgn, ıt can be very easy to mısuse the Spıce Market.

But the young manager (Martın) and hıs team dıd ıt as well as anyone can.

The calmıng, modern musıc was a very ınterestıng touch and suıted the ınterıor perfectly.

The concept of Korean food stands, modıfıed to fıt the W theme, were wonderful.

The varıety of food was just exquısıte. Perfect combınatıon of very subtle flavours. The Asıan salads were very fresh, contınuously fresh-made sushı, great dım-sum and very lıght currıes. The maın hıghly dıstınguıshıng factor was by far the qualıty of the ıngredıents.

As a long-tıme resıdent of Doha, ı don't recall seeıng anythıng thıs advanced. Just great.

Tamım; no: 55537858

  • Stayed September 2011, travelled with friends
    • Value
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Helpful?
Thank DOHAFOODIE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WDoha, Manager at W Doha Hotel & Residences, responded to this review, 12 October 2011
Hello DOHAFOODIE,

Thank you for the great review, we were delighted to hear that you enjoyed our new and improved Spice Market brunch.

We're all very proud of the new brunch, and Martin and his team do a great job, so it's great to hear the positive feedback.

Thanks again and we look forward to seeing you again soon.

Best regards,

The W Doha
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Ras Tanurah
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 9 October 2011

My family and I were very sad, like crying, when we had to leave. We could not find any single details that is not excellent. When we arrived, our mouths were Open for several hours. You keep saying Wow!. The room, the decoration, the attention, the service. One of the best dinner that we had: The room service, what can I tell you. You can go to many fancy restaurants but it was the room service one of the best meals we ever had. There, in our room, overlooking the city through the window. You need to try that mushroom soup. The creme brulee, and so many others. Also the room, you feel like the king. Definetly, all the excellent reviews in Trip Advisor are True. We are not exagerating. Please, if you love yourself, you have to stay at this hotel when you visit Doha. You will not miss Home. You will wish W Doha were your home. We were visiting Doha for four nights and we always found an excuse to come back to the hotel early. It is amazing. It is unacepptable for me to go back to Doha and stay in a different hotel. Everything you pay is woth it. The Best of the Best.

Room Tip: Any room is great
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  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WDoha, Manager at W Doha Hotel & Residences, responded to this review, 12 October 2011
Don't cry for us jjbgrf2005,

Thank you for the great review, all the talent were so excited to hear about your visit and are delighted to know that we are now your hotel of choice.

Please let us know when you will be visiting again as the team are all looking forward to welcoming you back.

Best regards,

The W Doha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W Doha Hotel & Residences

Property: W Doha Hotel & Residences
Address: West Bay Area, Doha 19573, Qatar
Region: Qatar > Doha
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Doha
#1 Spa Hotel in Doha
#1 Luxury Hotel in Doha
#2 Romantic Hotel in Doha
#4 Family Hotel in Doha
Price Range (Based on Average Rates): ££
Hotel Class:5 star — W Doha Hotel & Residences 5*
Number of rooms: 442
Official Description (provided by the hotel):
W Doha Hotel & Residences is located in the prime West Bay area of Doha's city-centre. The multi-story structure of the building reveals panoramic views of the Arabian Gulf. W Doha brings a new flavor to the region as the first lifestyle design hotel in Doha. The hotel sets the standard for modern luxury accommodation in the city, offering residents all the benefits and amenities that come with being connected to a W. The design of W Doha is modern and contemporary with an infusion of the design elements indigenous to the region, including lighting, colors, and social areas. All rooms have IP telephones and digital safe boxes with laptop charging facilities. ... more   less 
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Also Known As:
w Doha Hotel And Residences
w Hotels Doha
w Hotel Doha

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