As usual stayed here during my trip to qatar. Rooms excellent as usual very clean, easy check in/check out friendly reception staff. The problem once again lies with the food and beverage dept. room service order was not delivered as per the menu and request. Kampung satay was delivered without satay sauce as is stated on the menu, food was not hot, probably cause they delivered it without a hotbox and on a tray. Ordered ice and lemon with our drinks didn't arrive, and even delivered incorrect drink order. After checking out went to have lunch in the lobby area whilst waiting to go to the airport. After 30 minutes told the order had not been printed in the kitchen due to problem with the micros printer ok understandable these things happen. Then told the waitress if it will take a long time cancel the order as we had to go to the airport. She insisted it wouldn't take long. After another 30 minutes they delivered the salad. I will attach the photo ordered Niçoise salad which was terrible. 3 small chunks of tinned tuna, dry julienne cucumber and dry green beans. Quite obviously not fresh and probably from the mise en place the day before. The burger we ordered didn't even arrive. When I said we were leaving and refused to pay and asked for the manager no one arrived exept a supervisor or captain maybe with no customer service or answer. She was quite clearly incompetent. Please sort this problem out as the food standards seem to be getting worse and there is a clear lack of management. Credit to the chef I spoke to was clearly professional and dealt with the situation effectively.
- Official Description (provided by the hotel):
- Situated in the heart of Doha, the hotel is strategically located at Al-Muntazah Signal, opposite the Muntazah Park. It is located 15 kilometers away from Hamad International Airport and within reach from The Corniche, Doha Exhibition and Center, Qatar National Convention Centre, Aspire Zone, Katara and Souq Waqif. It has 357 lavishly furnished hotel rooms and 396 serviced apartments with modern facilities. It features 2 ballrooms and 6 meeting rooms equipped with internet access and audiovisual system. The hotel has four dining outlets. The Lagenda International Restaurant serves 24-hour all day buffet and a la carte dining. D’Chopstix Chinese & Japanese Restaurant is a trendy Far Eastern fusion cuisine. The Lobby Lounge is the perfect meeting point for business and casual chat while the Poolside Cafe that provides a tropical retreat in the heart of the city, offering healthy and scrumptious snacks indoor or al fresco dining by the pool. Watch live games at Kafe Ole. The hotel includes access to the Swimming Pool, Kids Wadding Pool, Gym, Business Centre. Other facilities and services include 24-hour In-Room Dining, Laundry and Dry Cleaning, Concierge Services, Cross Signing Facilities, Secretarial Services, Valet Parking. For health, beauty, wellness and entertainment Holiday Villa Doha features Activa Fitness Club, Amoaras Relaxation Spa, Snips Hair & Beauty Salon and Qball Room Billiard & Snooker Centre. ... more less
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- Also Known As:
- Holiday Villa Hotel And Residence City Centre