I have been traveling for the past 8 months and living in hotels along the way, but I have never stayed in a worse hotel. This hotel is disgusting and has zero customer service.
This hotel was provided by Qatar airlines for a delayed flight that they assumed fault for. When we went to pick up the voucher at the Qatar desk, we informed the agent of the importance of having wifi internet in the room b/c it is necessary for work. The supervisor called the hotel and confirmed that wifi was available and working in the rooms.
The shuttle to the hotel was old an dirty and the driver didn't know how to drive manual b/c he grinded the gears many times during the short ride.
During check-in we were informed that our shuttle to the airport would be between 11am and 11:30 am the following morning.
When we arrived in the room, the bathroom looked like it was never cleaned. There were stains all over the walls, doors, and floors. There was only one small tow and a small bar of soap for two adults. Most importantly, the internet did not work in the room. We complained to the front desk and they acted like they had no clue and said they would have the IT manager check it. However, I knew that we were not the first to complain because there were at least 10 others on laptops in the lobby area.
We went out for a couple hours and hoped that the internet would work when we got back. The front desk told us the Souq was a 10 minute walk, but found out that it was really a 45 minute walk in the hot heat.
When we first arrived back at the hotel later that afternoon, we were parched and dehydrated from being out in the heat all day and the longer than expected walk. We went to the dinner buffet. I asked the waiter for a bottle of water, but he refused. I asked another, but he said I would have to pay. I insisted that the agreement with Qatar airlines allows for 1 free refreshment per guest, however he refused to give me a bottle of water and said there was soda and tap water available at the buffet. It was bizarre that a guest could drink 10 cans of soda, but not receive 1 bottle of water (which is 1/2 the cost of a can of soda).
The buffet food (which we ate 3 times for breakfast, lunch, and dinner) was less than average. It was cold, tasted bad, and had little variety. They used leftover steamed vegetables from dinner and served them as "sauteed vegetables" for breakfast. More importantly, the restaurant was disgustingly dirty.
We complained to the front desk about the internet again after dinner b/c it still did not work. The front desk said they were still working on it and they would let us know when it was fixed. We had to cancel business meetings back home b/c we could not access internet in the privacy of our rooms.
The next morning we received a rude phone call at 10:05 am stating that we were supposed to be downstairs for the 10am shuttle. We informed them that we were told the shuttle for us would be available between 11am-11:30.
We went to breakfast quickly and came back to the room at 10:30am, only to find that the lights, a/c, and anything else in the room did not work anymore. The key only allowed us to open the door. Also, the internet still did not work at this point.
When we went downstairs, the lady at the desk said that the internet was fixed but she "checked us out", so we couldn't access it. Lies, b/c it was the connection at issue, not the log-in. So, she checked us out before 10:30am and we had to pack up our things in the dark, hoping that we would not forget anything. (Also, the drapes were broke, so we could not open them, so it was very dark in the room).
In a hurry to send out a work email before we left the hotel, we tried to access internet in the lobby, but the staff was rushing us to get on the 10:30 shuttle (even though we were insistant that we were told we could take the 11:30 shuttle the night before). The internet never worked in the lobby and the front desk agent was unwilling to help, so we just left and grabbed the shuttle to the airport.
Unknown to us, rather than bringing all the people who had been waiting for the 10am shuttle to the airport, they had the shuttle wait for us, so we boarded the shuttle at 11:45 am with glares of anger from the other guests.
When we got on the shuttle, there was a foul smell. We noticed that two of the seats had throw up all over them. No one was sitting on the seats with throw up. The smell lingered with me even at the airport.
Ultimately, this hotel is the worst hotel I have ever stayed at. The staff was rude and unhelpful. The rooms, hotel, and transportation was disgustingly dirty. And, most important, there is no internet available in the rooms even though they lie to guests and tell that there is.
If Qatar offers this hotel to you, reject it and ask for another. This hotel is disgusting!
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