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“Bad service” 1 of 5 bubbles
Review of Hilton Doha

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Hilton Doha
Ranked #23 of 141 Hotels in Doha
Certificate of Excellence
Doha, Qatar
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Bad service”
1 of 5 bubbles Reviewed 17 May 2014

I took a taxi from the hotel and forgot my phone in the taxi. I returned to the hotel to get details about the taxi from their security camera's to be told by the night manager Amer sayidi that he couldn't help me, not to mention he was very rude and racist. I would never recommend anyone to stay at this hotel as the service was really disgusting!

Room Tip: As someone who has been living in Qatar for the past 15 years you rather stay at the Sheraton or any...
See more room tips
  • Stayed May 2014, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Nehabal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdhamElSebaey, General Manager at Hilton Doha, responded to this review, 31 July 2014
Dear Nehabal,

Thank you very much for your time to send us your feedback. We are very concerned and sincerely apologise for the way you felt while seeking assistance from our team.

Allow us to reassure you that we do take your valid feedbacks into consideration and address them accordingly by re-enforcing the training of our team members as this certainly does not reflect our Standard nor that of Hilton

Please do let me know if I may be of any assistance in the future.

Kind regards
Adham El Sebaey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,643 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (278)
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English first
Muscat, Oman
1 review
4 of 5 bubbles Reviewed 17 May 2014

Hilton Al Hamra properties, Ras Al Khaima was chooses to hold an event with 560 participants from 28 countries during the period 14th May to 17th May. The arrangements made for stay, conference and the breaks were very good. The beach is very good especially for beach activities.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ravi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdhamElSebaey, General Manager at Hilton Doha, responded to this review, 3 June 2014
Dear Ravi K,

Thank you very much for your valuable feedback received through Guest Loyalty Questionnaire to which we have responded privately to you.

We sincerely hope to welcome back at Hilton Doha. Please do contact us on venilla.marimootoo@hilton.com the next time you are visiting us and we will be glad to assist you.

Kind regards
Adham El Sebaey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Welwyn Garden City, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 May 2014

Quick and comfortable. the staff was very friendly and helpful. Will most likely go back there and enjoy another few days soon. The pool was well maintained and was perfect as it was a very hot day. Even the security staff are helpful and full of smile. Smiles always makes it a better stay.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Ulrich G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdhamElSebaey, General Manager at Hilton Doha, responded to this review, 18 May 2014
Dear Ulrich G,

Thank you very much for your valuable feedback received through Guest Loyalty Questionnaire to which we have responded privately to you.

We sincerely hope to welcome back at Hilton Doha. Please do contact us on venilla.marimootoo@hilton.com the next time you are visiting us and we will be glad to assist you.

Kind regards
Adham El Sebaey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Al Ain, United Arab Emirates
1 review
5 of 5 bubbles Reviewed 16 May 2014

We stayed at your hotel for the weekend as we attended a U12 hockey tournament taking place at the Villagio. Everyone at the hotel was very friendly and helpful. The breakfast was excellent. My only complaint was that, due to the hockey schedule at the mall, we had little time to enjoy your amenities. We did get a chance for a quick swim, both in the pool and the sea, it was great.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdhamElSebaey, General Manager at Hilton Doha, responded to this review, 31 July 2014
Dear Michael S,

Thank you very much for your valuable feedback received through Guest Loyalty Questionnaire to which we have responded privately to you.

We sincerely hope to welcome back at Hilton Doha. Please do contact us on venilla.marimootoo@hilton.com the next time you are visiting us and we will be glad to assist you.

Kind regards
Adham El Sebaey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

I felt like I cheated on W since that is the hotel I always stay at in Doha for business. But I didn't mind! Got upgraded to the presidential suite, the room was excellent, view was very good, food and staff very good. HOWEVER, the shower in the Presidential Suite wasn't working?! Makes you think about the quality in the standard rooms...
Had a meeting there and everything was fine and staff were courteous and friendly.
In conclusion, a good hotel and would consider staying there again when in Doha, but did it overtake W? No, it did not.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tarektabbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdhamElSebaey, General Manager at Hilton Doha, responded to this review, 31 July 2014
Dear tarektabbara,

Thank you very much for your appreciative feedback regarding your overall stay.

As much as we appreciate your positive feedback, we are also concerned by the experience you had with the shower in the Presidential Suite and sincerely apologise for the same. Please allow me to reassure you that we have taken your feedback into consideration to avoid reoccurence in the future.

We sincerely hope to welcome you back at Hilton Doha. Please do contact us on venilla.marimootoo@hilton.com the next time you are visiting us and we will be glad to assist you.

Kind regards
Adham El Sebaey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bergen op Zoom, The Netherlands
Level Contributor
115 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

In the begining I doubt to give a very good rating as if I look at the price we have to pay for a room I think one should expect it to be very good indeed. Rooms were clean and spacious and breakfast is the best one can think of. Everything is available from fresh juices (including my favorite carrot juice) to small tit bits all very tasty. fresh gread etc. You name it they have it. Also after a day's work it is relaxing to find a seat on the beach where they have nice lounge sets placed. Minor thing is that sometimes there is a gathering fro youngsters showing off with their water scooters or whatever they call them.
All in all very nice stay.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jjalok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdhamElSebaey, General Manager at Hilton Doha, responded to this review, 31 July 2014
Dear JLOHolland,

Thank you very much for your valuable feedback. We are very glad that you enjoyed every moment of your experience with us.

Allow me to reassure you that we are currently working with the Qatar Tourism Authority in order to reinforce the law and security measures involving the Jet-skis accessing our bay.

We sincerely hope to welcome back at Hilton Doha. Please do contact us on venilla.marimootoo@hilton.com the next time you are visiting us and we will be glad to assist you.

Kind regards
Adham El Sebaey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 12 May 2014

For a hotel of this category and price I would expect something much better. The rooms were very small, though the bathroom was quite big. Breakfastwas good, but not as good as in other similar hotels. The service was quite good, but at the front desk they weren´t always as friendly as they sould have been. If you want to go to the spa, it is divided into certain hours that only women are allowed and other hours that only men are allowed, so if these hours don´t work out for you (as it was my case), you cannot use the spa.
It was the first time I had ever stayed in a Hilton Hotel and was very disappointing.

  • Stayed February 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank VeronicaOtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdhamElSebaey, General Manager at Hilton Doha, responded to this review, 31 July 2014
Dear VeronicaOtrip,

Thank you very much for your valuable time and feedback. We are indeed very sad for not having met your expectation while here amongst us.

Allow me to reassure you that your feedback is taken into consideration.

As much as we empathise with your experience at the Spa, am sure you will also understand that the reason behind the different gender timing is a requirement by Law of the State.

Please do let me know if I may be of any assistance in the future.

Kind regards
Adham El Sebaey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Doha

Property: Hilton Doha
Address: Diplomatic District Street, Doha, Qatar
Phone Number:
Region: Qatar > Doha
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 141 Hotels in Doha
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Doha 5*
Number of rooms: 309
Official Description (provided by the hotel):
Set on the Corniche with its own private beach and in the heart of the Diplomatic district, Hilton Doha is the ideal destination for both business and leisure travelers. A 15 minute drive from Doha International Airport, in close proximity to major shopping malls, Souq Waqif, Katara and the Museum of Islamic Art, this Hotel boasts 309 rooms and suites overlooking breathtaking views of the Arabian Gulf. ... more   less 
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