The St. Regis is undeniably an impressive hotel, the architecture and interior design are stunning. Clearly a lot of money and thought has gone into designing it, and this shows. Our twin room had two of the most comfortable beds I have ever experienced. The decor is tasteful and extremely comfortable. This runs throughout the hotel with all the function rooms, and especially the spa, living up to the St. Regis name- and even higher.
What massively lets this hotel down is the staff. To be fair first, there were some fantastic members such as those who serve in the front lounge who were polite, smiley, and eager to please.
But the majority were rude, ineffective and dismissive. There is a strong culture in Qatar of complete ignorance (try and tell a taxi driver to turn his meter on) and this comes through to the staff.
If they acknowledge your request, they do it with a bewildered smile- and then don't act on it.
Worse than that was the staff who thought it fit to giggle. There were two smug front-of-house who seemed to spend their time laughing at everybody. It was the same in the spa. Honestly, I'm not that amusing, they're just rude.
It's such a shame because if there was an American-approach to service, the hotel would be beyond compare.
Other problems came in the layout of the hotel, you have to work out where everything is, given its poor signage. Duke of Edinburgh awards should be given to those who find the pool.
The shower also leaks, in every room.
This is the only hotel I have tried in Doha but I wasn't impressed. If you have to stay there, you will be fine. But my recommendation is not to choose it.
- Official Description (provided by the hotel):
- Located on the shores of Doha’s glittering West Bay, the St. Regis Doha is a five-star luxury hotel with 336 guest rooms including 70 seductive suites, aiming to set new standards of luxury service & excellence with the signature St. Regis Butler Service.The hotel introduces a collection of ten signature restaurants & bars, extensive recreation facilities including world-acclaimed Remède Spa. The St. Regis Doha is the finest address for leisure & business travelers in Doha ... more less
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